Shelf Pros and Cons

I like many things with shelf, but if i have to pick one i would pick the search function. Before shelf we had manuals and best practices placed several different places, and the agents had a hard time finding the information they needed. With Shelf all you need is one search and you'll find the relevant information you need. Review collected by and hosted on G2.com.

I would like more custom options when you write wikis. More boxes and arrows etc. A lot of information is easier explained that way. Review collected by and hosted on G2.com.

All the knowledge has been categorized smartly, but even when you are unsure where to search for specific information, you can search with a word and still find what you are looking for. Review collected by and hosted on G2.com.

You need to change the language code from English to Finnish to get visibility to Finnish instructions. Review collected by and hosted on G2.com.

The search feature on Shelf is my favorite feature. Similar to doing a web search, you can type in a key word into a search bar and easily find the information you are looking for in just a few seconds. Review collected by and hosted on G2.com.

Currently there is not a way to have an announcement posted to Shelf, and have a notification sent to users by email. I would like to utilize the announcements feature in Shelf, but want to have users notified when the announcement is posted incase it is urgent. Review collected by and hosted on G2.com.

My overall experience with Shelf has been amazing. It is empowering our organization and managers to make educated decisions for their customers. Shelf has provided a platform to effectively manage the content and support power users in categorizing it efficiently. Review collected by and hosted on G2.com.

Content reporting can be improved by providing power users access to build interactive custom dashboards. In addition, integration with the other third-party reporting tools can be simplified. Review collected by and hosted on G2.com.

The built-in Insights section is the thing that I like the most about Shelf. It makes very useful data points readily available. Review collected by and hosted on G2.com.

Less granularity in the reports under Insights section. If more granularity is provided,it would help businesses analyze the data in a more customized manner and derive more meaningful insights. Review collected by and hosted on G2.com.

Clear and simple website. ''Favorites'' part is nice to collect all most important instructions together. Review collected by and hosted on G2.com.

Searching with one word is not very helpful. You need to know exactly the right word or sentence if you want to find right work instructions. Review collected by and hosted on G2.com.

How easy and fast it is to find what I'm searching for. It's easy to send feedback through Self. It's very fast and easy to update and make changes to the contents. Review collected by and hosted on G2.com.

I'm using Self every day and so far it has worked impeccably! Nothing more to add here. Review collected by and hosted on G2.com.

The details, having everything there, having immediate edit if something is missing Review collected by and hosted on G2.com.

Complicated; too much clicking to find something Review collected by and hosted on G2.com.

Shelf has lots of features - even when you think there isn't something that will work for you, there are! My personal favourite is the Wiki Pages and Decision Trees Review collected by and hosted on G2.com.

My only feedback would be for there to be tutorial videos on how to create content in each type of formatting. For example, I was not able to create decision trees until someone showed me how. It would have been a much better user experience if there was a "Tips" or "How To" right there. Review collected by and hosted on G2.com.

Clear, easy to find needed information, esy to use but not that east to create new pages. Review collected by and hosted on G2.com.

Somtimes difficult to create or edit pages. Difficult to remove spaces between lines. Review collected by and hosted on G2.com.