Setapp Pros and Cons

Hello there,

We appreciate you sharing these insights with us, as it helps us better understand your experiences and concerns. We understand that communication within teams involves not only support but also sales and dedicated Customer Success Representatives, and we're working to ensure that all aspects are aligned seamlessly.

Regarding the team version and the challenges you faced due to team churn, we apologize for any inconvenience this has caused. We do acknowledge that our billing policy may not currently allow for partial refunds in the event of mid-year team reductions. While team size increases are accommodated without issue, reductions may follow the next billing cycle. We understand this may be limiting, and your feedback is noted.

It appears there might be some confusion regarding member seats and device seats. Member seats are invitations for team members and cannot be repurposed as additional devices for existing members. This distinction is in place to ensure the integrity of team roles and licensing.

The bug you encountered preventing the assignment of a seat to a member with an expired invitation is concerning. We apologize for any inconvenience caused by this issue. Our team is actively investigating this matter to ensure smoother seat management in the future.

We're sorry to hear about the inconvenience you faced when canceling next year's subscription and adjusting seat numbers. We'll look into why the subscription toggled to renew after cancellation and make sure such situations are resolved moving forward.

We appreciate your intention to recommend Setapp and are committed to addressing the pricing and subscription issues you've raised. Your feedback is invaluable in shaping a better experience for all users.

If you have any further insights, questions, or suggestions, please don't hesitate to share them with us. Thank you for your patience and for being a valued member of the Setapp community.

Best regards,

Hello Richard,

Thank you for sharing your thoughts on Setapp! We're thrilled that Setapp has helped you escape the update chaos by handling constant application updates seamlessly. It's great to hear that you've also discovered new and helpful applications through our platform.

Your endorsement of Setapp is valuable. The convenience of staying up to date without worrying about individual upgrades and compatibility is a major advantage we're proud to offer.

We're grateful for your recommendation to others. We're here to simplify your experience and ensure you always have access to the latest software without the hassle.

Thank you for being part of the Setapp community!

Best regards,

Hello David,

Thank you for your positive and insightful review! We're thrilled Setapp enhances your productivity and serves as your trusty "magic toolbox".

We appreciate your feedback on pricing - we constantly strive to improve and add value. It's great to hear how our app suite assists you in daily tasks and occasional jobs.

Thank you for recommending Setapp. For any further assistance, feel free to reach out to us.

Hello Leonardo,

We're glad to hear that Setapp has become your complete toolkit for daily tasks. Having a variety of valuable applications in one subscription has proven to be a treasure trove of assistance, covering everything from editing to time management and coding.

Your feedback is valuable, and we're taking note of your desire for more specialized options and quicker support responses. We're committed to refining your experience.

Thank you for being a part of Setapp's journey!

Best regards,

Hello Joe,

Thank you for sharing your positive experience with Setapp! We're glad that you find value in our growing library of apps and utilities.

Your feedback regarding switching to individual licenses is noted. We strive to ensure Setapp remains a worthwhile solution for our users.

It's wonderful to hear that Setapp has become a cost-effective solution for you. We appreciate your recommendation and thank you for your continued support!

Hello George,

Thank you for your wonderful feedback on Setapp's platform and functionalities!

We're delighted to learn that you're finding Setapp to be an exceptional solution for effective management. Your appreciation for the range of features and the structured knowledge base is noted. We're glad to have contributed to your positive experience.

Your insights on areas for improvement are valuable. We're actively working on refining the website's speed and search functionality. Addressing the learning curve and performance concerns is also a priority for us.

We're thrilled that Setapp's cloud solution has proven to be beneficial in managing processes and incidents. Your use case aligns perfectly with our goals in providing robust management capabilities.

Thank you for being a part of Setapp's journey. We're committed to continuously enhancing our platform to ensure an even more seamless experience for you.

Best regards,

Hello,

Thank you for sharing your thoughts on Setapp's offerings!

We're thrilled that you find Setapp to be a source of power and a remarkable experience. Your recognition of our focus on smart technologies and seamless automation is greatly appreciated. It's wonderful that you've found our team's support and the expertise of our consultants to be exceptional.

We value your feedback on areas where we can enhance our service. We understand the importance of proactivity in troubleshooting and adapting to the evolving digital landscape. Your insight on greater agility in addressing changing scenarios is well-received and aligns with our commitment to continuous improvement.

It's rewarding to know that Setapp is optimizing your productivity and providing an outstanding experience. Your perspective on Setapp being a comprehensive tool that enhances your digital life is aligned with our mission. Solving the challenge of managing multiple applications is exactly what we aim to achieve.

Thank you for being a part of Setapp's journey. We're here to continually elevate your experience and provide you with the best solutions for your needs.

Best regards,

Hello Matthew,

Thank you for your feedback on Setapp!

We're glad you find Setapp to be an excellent platform with valuable features. Your positive experience with the user-friendly setup, seamless connectivity, and versatility of the app is appreciated.

Your insights on improvement areas are valuable. We're working on enhancing font options, designs, and user interface to provide a more customizable and intuitive experience.

We're pleased to know that Setapp is helping you effectively manage tasks with its reporting options, customizable dashboards, and valuable features.

Thank you for being a part of Setapp's journey!

Best regards,