Sestek Speech Analytics Reviews & Product Details

We are extremely satisfied with Sestek Speech Analytics and would highly recommend it to our friends and colleagues. The tool has proven to be a valuable asset for our team, enabling us to gain deeper insights into our customer interactions and identify areas where we can improve our performance. Overall, we have had a very positive experience using Sestek Speech Analytics and would encourage others to give it a try. Review collected by and hosted on G2.com.

estek Speech Analytics is a powerful tool that enables businesses to gain valuable insights from their customer interactions through speech recognition and analysis. It can help organizations improve their customer service, increase efficiency, and make data-driven decisions based on customer feedback. Like any technology, it may have limitations and areas for improvement, but overall, it can be a valuable asset for businesses looking to improve their customer experience.However, developing more advanced products with artificial intelligence and automation technologies would be more beneficial. Review collected by and hosted on G2.com.

We would like to express our satisfaction with the increase in productivity in our customer service activities achieved through using your Sestek Speech Analytics product.

Sestek Speech Analytics has increased the efficiency of our call center employees in handling customer calls and has significantly improved customer satisfaction. The product has helped us to quickly and accurately identify customer requests by automatically analyzing call recordings. As a result, we were able to take the necessary actions quickly to provide our customers with better service.

In addition, the robust reporting features of Sestek Speech Analytics have allowed us to monitor and improve our customer experience. Analytical reports have enabled us to identify areas in which we need to provide more training and development, thereby improving the skills of our employees to a higher level.

Your Sestek Speech Analytics product has been a valuable tool in improving customer satisfaction and productivity in our call center services. Thank you. Review collected by and hosted on G2.com.

Automation and artificial intelligence can be fast solutions that can be integrated. Review collected by and hosted on G2.com.

I could access even more data than the crm data with the speech analytics application. With the right queries, very good results are obtained. In particular, I received fast support on any issue I was stuck with. Review collected by and hosted on G2.com.

Customers' emotional states can be analyzed better. There was no issue that I remained unresolved. Improvements should be made for the emotional states of the customers. Review collected by and hosted on G2.com.

It is an application that should be used by all companies interacting with the customer. It is an application that provides the opportunity to make quick analyses with its user-friendly interface. You can create categories and get results quickly. It will provide support in measuring customer experience and planning quality actions. Review collected by and hosted on G2.com.

Streamlining user definitions can help. I prefer to create a more accessible and more manageable structure. Review collected by and hosted on G2.com.

It is very helpful for me to find a call with a word or keyword. By this way, we could able to find our calls that we can change our process. Before Sestek, I used another tool, but it was not accurate as Sestek. Review collected by and hosted on G2.com.

Language analysis should be improved. Exceptionally german and english language voice analysis rate is low. This should be improved by Sestek by using different companies jargon. Review collected by and hosted on G2.com.

Ability to quickly perform big data analysis Review collected by and hosted on G2.com.

I wish there were wider options in reporting and definitions Review collected by and hosted on G2.com.

fast access to data

Being able to review and analyze the subject I want whenever I want.

Ability to analyze all customer calls

Easy access to consultants on technical issues Review collected by and hosted on G2.com.

Maybe prices could be better

It has a user-friendly design but can be a more detailed guide for beginners Review collected by and hosted on G2.com.

fraud detection

quality assessment

Quick analysis

easy to use Review collected by and hosted on G2.com.

There is nothing that I don't like. everything is fine Review collected by and hosted on G2.com.

konuşmadan metne başarı oranı için Türkçe diyalog Review collected by and hosted on G2.com.

ihtiyacımız için yüksek bir sunucu gereksinimi Review collected by and hosted on G2.com.

I like the Turkish language support of the product. Most of the other products are not as successful as Sestek's product.

Also, automated quality review forms help us to minimize manual tasks. Review collected by and hosted on G2.com.

I don't have any specific functionality which I dislike. Review collected by and hosted on G2.com.