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67 SessionStack Reviews
Overall Review Sentiment for SessionStack
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With SessionStack you may not only identify all your users' inactions, but you can also see what they appear to like. The platform contains a highly developed session replay engine, which gives you a significant advantage by displaying users' behavior data that can help you sustain a higher-converting customer experience in the long run. Review collected by and hosted on G2.com.
Individual session recordings take time to watch, and there is no assurance that every video will yield useful information. Review collected by and hosted on G2.com.
I like that Session Stack has a very real time live view so we can support our customers in real time as well as draw on their screens. They have a great ZenDesk integration and are working on a future HubSpot integration for both Support & Sales use cases which is great to hear as we want to move to HubSpot Service Hub away from Zendesk to consolidate product functionality. Review collected by and hosted on G2.com.
The time zone between their service team and the US has been a bit difficult to work through from time to time but they are always very responsive and helpful when they are online and they do get back to us as quickly as possible. Review collected by and hosted on G2.com.
SessionStack works by collecting data from website visitor activities, such as clicks, mouse movements, scrolls, and then creates a video recording of the visitor's session. This enables us to view a replay of their UX, which reveals great insights about our customers and their engagement. Review collected by and hosted on G2.com.
SessionStack creates massive volumes of data, which can be challenging to analyze and evaluate. Therefore some technical knowledge and competence may be required to get the most out of the platform. Review collected by and hosted on G2.com.
It provides information on what my visitors are seeing and clicking, and how long they spend on each piece of content. You can see how significant this information is, especially if you want to optimize your website for a better user experience. Review collected by and hosted on G2.com.
Everything is working OK thus far, however, I'd like email alerts or notifications when my segments change, otherwise, I risk missing out on critical insights. Review collected by and hosted on G2.com.
SessionStack is simply fantastic. It helps me identify both usability and technical issues. It automatically records every user interaction and picks up everything - from delayed API requests, through slow page loading, to JavaScript issues and so much more. Review collected by and hosted on G2.com.
The platform is unable to handle media files in the WebP format, and canvas is also not supported. Review collected by and hosted on G2.com.
The tool is lightweight, meaning it has no impact on the performance of our website while yet collecting all user interactions. SessionStack can be integrated to a website with a tracking code to provide total control over analytics and playbacks. Review collected by and hosted on G2.com.
SessionStack doesn't integrate with HubSpot, which is something that we have requested multiple times already. Review collected by and hosted on G2.com.
The tool provides our team with the data we need to improve our channels and generate more income. With SessionStack we have real-time access to actionable insights offered by great visualizations and session replays. Review collected by and hosted on G2.com.
SessionStack captures a lot of data, but it hasn't yet created the tools that help keep that data structured, so that it can be easily shared among users. Review collected by and hosted on G2.com.
The installation of SessionStack was pretty straightforward - it literally was a matter of seconds
and can be done by non-tech folks as well. The level of details you’ll start getting afterwards are
available only with a session replay technology - clicks, page loads, screen resizing, typing of
text - the platform really captures everything. Review collected by and hosted on G2.com.
Sometimes we have the feeling that the tool is not recording some sessions. We have submitted
a few tickets in that regard and their support team was quite helpful all the time. Review collected by and hosted on G2.com.
When we launch a new feature, we use SessionStack to observe how users are interacting with
these features and interfaces to ensure they are working as expected. When something is likely
to break, SessionStack expedites resolution by revealing the root cause of the problem. Review collected by and hosted on G2.com.
The only thing that we don’t like is the inability of the tool to record canvas. We have canvas in
one of our apps and need to support that as well. Review collected by and hosted on G2.com.
We have quite tight budgets, but wanted to record the sessions of our users. SessionStack gave us 1500 sessions per month with their free plan, which is very generous, especially considering the fact that they are giving us access to a lot of their premium features as well. Review collected by and hosted on G2.com.
They have 10 co-browsing sessions per month, which is quite low, but still we can help our online users that are struggling on our website. Review collected by and hosted on G2.com.
