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Serviceware Knowledge Reviews & Product Details

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Serviceware Knowledge?

Cloud based architecture, customer focus, expert knowledge, price Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

nothing big so far, they could provide a better roadmap inside maybe Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Providing and outstanding customer service. Review collected by and hosted on G2.com.

Serviceware Knowledge Overview

What is Serviceware Knowledge?

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Serviceware Knowledge Details
Languages Supported
Czech, German, English, Finnish, French, Italian, Dutch, Polish, Romanian, Russian, Spanish, Swedish
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Product Description

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

How do you position yourself against your competitors?

Serviceware Knowledge has many years of extensive expertise in the field of Knowledge Management. Powerful functions coupled with an easy-to-use interface make Serviceware Knowledge successful. The integration options of Serviceware Knowledge allow the application to be integrated into all web-based systems in less than a day.


Seller Details
Year Founded
1998
HQ Location
Idstein, Hesse
Twitter
@serviceware
190 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®
Description

Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class Enterprise Service Management (ESM) - by improving service quality and efficiently managing service costs.


Sarah R.
SR
Overview Provided by:
Performance Marketing Manager bei SERVICEWARE SE

Recent Serviceware Knowledge Reviews

Edwin V.
EV
Edwin V.Small-Business (50 or fewer emp.)
4.5 out of 5
"Sabio - Easiest knowledge management software"
It has a very high performance search engine . I can search almost anything easily using sabio
SR
Sarah R.Enterprise (> 1000 emp.)
5.0 out of 5
"For us, SABIO is one of the tools that will be opened first after booting the computer"
We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast...
Mircea M.
MM
Mircea M.Mid-Market (51-1000 emp.)
5.0 out of 5
"A clever knowledge management"
- smart, young and dynamic team - rapid system implementation - SABIO offers a solution to almost any business problem in terms of knowledge man...
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Serviceware Knowledge Media

Serviceware Knowledge Demo - FAQ Knowledge tree
Navigate easily through context-driven knowledge trees.
Serviceware Knowledge Demo - Search function
Search and find things easy with knowledge management including pdf or office documents.
Serviceware Knowledge Demo -  Editorial flow in Serviceware Knowledge
Editing, saving, and commenting as you know from other applications. AI-based duplicate detection prevents you from creating similar articles.
Serviceware Knowledge Demo - Push Notifications
Keep your team members up to date by sending push notifications in case of new or updated knowledge articles.
Serviceware Knowledge Demo - File Management
Manage any files directly in Serviceware Knowledge (SABIO) with complete access and validity management.
Answer a few questions to help the Serviceware Knowledge community
Have you used Serviceware Knowledge before?
Yes

26 out of 27 Total Reviews for Serviceware Knowledge

4.8 out of 5
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Overall Review Sentiment for Serviceware KnowledgeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Edwin V.
EV
Web Development Intern
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Serviceware Knowledge?

It has a very high performance search engine . I can search almost anything easily using sabio Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

The extension needs to be added to use Sabio integrator. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceware Knowledge:

Yes highly recommended Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

The user friendly knowledge tree structures my knowledge visually and allows to store store content Review collected by and hosted on G2.com.

AB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Serviceware Knowledge?

SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge.

SABIO is intuitive to use - for both users and editors.

With SABIO, knowledge can be made available quickly and easily - for both employees and customers.

SABIO is constantly being further developed and new features are added.

Whether you have technical or technical questions - the SABIO team is always available to help you. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

SABIO itself is almost perfect - the acceptance of the employees in our company still has to be improved.

The expansion of SABIO across various departments, so that the knowledge of the entire company is maintained and disseminated through SABIO, is sometimes laborious and lengthy.

But this is not due to SABIO.

Unfortunately, SABIO does not offer Gamification yet. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Knowledge is maintained in one place and every employee receives the knowledge he or she needs for his or her work.

The knowledge is always kept up to date, which increases the employee's confidence in being able to provide the right information.

With SABIO, knowledge is simply made available across departments and the rate of queries is reduced.

Our customer service staff uses SABIO to advise customers and can be sure that they will always be provided with the best possible answers. Review collected by and hosted on G2.com.

SR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Serviceware Knowledge?

We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast and flexible manner in customer service. The system is simple and intuitive to use and has therefore quickly established itself in everyday working life. Our employees are satisfied with SABIO.

On top, the support by SABIO is great! Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Redundant content is often discovered late and accidentally. Especially with our large group of editors, this happens sometimes. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Since the introduction of SABIO, we have been managing knowledge _together_ in customer service, giving our editors a new level of responsibility.

Thanks to SABIO, employees can quickly look up content and respond better to customer inquiries. Review collected by and hosted on G2.com.

JF
Project Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Serviceware Knowledge?

Sabio is a great way to manage information or knowledge throughout our company. It offers various ways in which to adjust structures and accesses according to each department's needs.

The main (tree) structure, if well built, grants an intuitive approach to searching and finding the information users need for their daily work. Validities of texts and news messages help authors to maintain knowledge and keep information up to date. Training of new users and authors is, thanks to sabio's easy accessibility and intuitive use, a quick and easy process.

In addition to this, sabio offers a great and caring customer service which solves almost any problem pretty quickly. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

There are only very few things I dislike about sabio, as I think the working of it depends strongly on how you build your structure and how you maintain its content.

However, depending on your tastes and needs you might find the text editor a bit underequipped (its completely enough for us though and prevents authors from being all too creative with their texts).

The worst thing which could be mentioned in this context is probably be this: message priority low. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

We have achieved that all of our employees get the information they need according to their field of work.

All of our employees are on the same level of information which the can pass on unanimously to our customers.

We can guarantee the accurateness of the provided knowledge through the validity system that allows us to check texts regularly.

The tree structure and various filters help our employees to find information quickly and intuitively. Review collected by and hosted on G2.com.

Mircea M.
MM
Operations and Training & Quality Team Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Serviceware Knowledge?

- smart, young and dynamic team

- rapid system implementation

- SABIO offers a solution to almost any business problem in terms of knowledge management Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

At this point, we do not have dislikes regarding the system Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Our internally knowledge data base was built with SABIO

The benefits go from getting a rapid information in the customer service, city centers, sales department, layout department, quality insurance (more departments to follow), increasing the productivity to a help service offered to our customers on the web page. Review collected by and hosted on G2.com.

NH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Serviceware Knowledge?

With SABIO we can spread our knowledge to all our employees and customers - easy, fast, reliable and intuitive! Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Limited options for individual structure & branding. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

With SABIO we are able to standardize our knowledge-, process- and contact-management which simplifies professionalizes the internal and external communication. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Serviceware Knowledge?

As mentioned in the title, Sabio offers a great and simple knowledgemanagement. Even better, however, is the service. No matter which employee, everyone takes care of the customer. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Sometimes a response just takes a bit longer. But this not really a problem. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Sabio has been very supportive in purchasing and implementing their cloud services. I hope that we can handle our customer requests much more efficiently and with more quality. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Serviceware Knowledge?

It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort for end users. The integration possibilities are outstanding so we could integrate SABIO into all of our systems. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Sometimes we missed the feature and release communication. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceware Knowledge:

It's really easy to start with the Online Trial, I think for 30 days. The application is instantly set up so you can directly start using it. We always asked for help from SABIO's consulting dept. The helped us a lot especially for defining the knowledge tree, how to write articles and to integrate SABIO in our website and applications.

To be honest it's not really cheap but those guys ensure your project success. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

With SABIO we have realized one single source of truth for all our knowledge within consumer services. We have reduced handling times up to 30%.

By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20% Review collected by and hosted on G2.com.

HB
head of department training
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Serviceware Knowledge?

the easy Usability, the good search, the simplicity to create Knowledge Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Nothing, it is a perfect solution for us Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

to make a large amount of knowledge and business processes available very quickly for a large number of employees and service Providers. And we realized that together we could manage our knowledge Review collected by and hosted on G2.com.

Verified User in Utilities
IU
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Serviceware Knowledge?

I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

That not all vendors act like SABIO company does. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

It is the basis to structure the important knowledge topics and make it one source of the distributed knowledge. The quality in the customer contact process was improved with SABIO. Review collected by and hosted on G2.com.