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56 ServiceTrade Reviews
Overall Review Sentiment for ServiceTrade
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I love the ability to use the application in a way that best suits your company. Service Trade is a company that wears many hats, anywhere from mechanical to the fire and security industry and more. Each company uses service trade in a way that benefits their needs and clientele. It's adaptability and the companies want to always improve makes it a great application for for our company. Review collected by and hosted on G2.com.
The downsides of service trade we've ran into is changes we were not made aware of or the integration of device magic into service trade. That seems to be where our company struggles the most is with forms. The rest is user error and not really Service Trades fault. Review collected by and hosted on G2.com.
The history/info on a specific asset at a location can be easily documented for all technicians to see and utilize while on site. Review collected by and hosted on G2.com.
One big downside to ServiceTrade is the integration of building reports to ServiceTrade. The useless data that comes with it and each deficient device being a seperate deficiency. Review collected by and hosted on G2.com.
Its very simple to use and the tech support is fast at responding to any questions I have had. Review collected by and hosted on G2.com.
There isn't much I dislike about it. It's very effective for what my company uses it for. The cost could come down a bit but other than that it's great. Review collected by and hosted on G2.com.
ServiceTrade has been excellent for our company and growing our service departments across the country. We run the entire service lifecycle through ServiceTrade from when a job is created until an invoice is sent to the customer. We also have custom integrations with our accounting software. ServiceTrade is always open to feedback and working on adding beneficial features for customers. Review collected by and hosted on G2.com.
There is currently no built-in reporting for managers. It would be nice to have a spot managers of divisions could go in and see information such as revenue, margins, etc. ( I do think this is something they have discussed working on though). Review collected by and hosted on G2.com.
Service Trade has provided our company with a powerful set of tools. The way that we can keep histories in the hands of the technicians and bill on-site really help us to streamline and be a better service company. Review collected by and hosted on G2.com.
Sometimes Service Trade can be buggy as they continue to improve and expand the way it works. We find that somethings that used to work may not work exactly right after an update. The good news is that they are very receptive to listing to issues and finding the errors and correcting them. Review collected by and hosted on G2.com.
ST is a program with enormous customization and utilization opportunities. The messaging to customers is very user friendly and provides a comprehensive experience. Review collected by and hosted on G2.com.
ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customize things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly. Review collected by and hosted on G2.com.
The staff at service trade not only has outstanding communication with each other but the response to answer my questions are always so prompt and very helpful. They are always listening to our requests and needs and following through on them.
The program has been a game changer for us. So happy with this decision. Review collected by and hosted on G2.com.
The only thing that I could think that I like least is when we first started it , there was no training on setting it up and using it besides a certification course that was not very helpful. Review collected by and hosted on G2.com.
User history within locations is nice for being able to see who made edits. Definitely does what it's supposed to do. Review collected by and hosted on G2.com.
Integrations could use a little work to better function. Review collected by and hosted on G2.com.
Service Trade makes everything so streamlined from quoting a job, to scheduling, sending a summary to customer and closing out a job with invoicing. Review collected by and hosted on G2.com.
There isn't much to dislike about Service Trade as it has helped my business immensely in the last five years. There are occasional bugs but they seem to get fixed within a reasonable amount of time and customer service seems to always be on top of our needs. Review collected by and hosted on G2.com.
