The support team was integral in ensuring the product was properly implemented for the client I worked with. I am now a ServiceNow advocate as a result of this experience. Review collected by and hosted on G2.com.
The implementation period is substantial, as you may expect with any Enterprise-level security product. Any ways to quicken the pace of integration would be great. Review collected by and hosted on G2.com.
Video Reviews
Amazing solution but very demanding
15 out of 16 Total Reviews for ServiceNow Security Operations
Overall Review Sentiment for ServiceNow Security Operations
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Security Operations in ServiceNow provides Vulnerability Reponse, Security incident repsonse. It's a one stop shop for the team to look at the data, work on Vulnerabilites and work on Security incident.
Servicenow provides OOB ontegration with multiple scanners available in the market.
Through the guided setup it's very easy to implement modules in SecOps. Review collected by and hosted on G2.com.
If the data volume is huge, Dashbaords are very slow but ServiceNow is working to improve the loading speed of dashboards. Review collected by and hosted on G2.com.
Integration with over 900 partners, single code of platform, very easy to use and implement across my business and scalability. Teams are using is daily 24/7/365 and the support offering with Now Assist has been amazing. Review collected by and hosted on G2.com.
Not enough messaging around SecOps and seeing ServiceNow as a security player in this marketplace. Review collected by and hosted on G2.com.
Service now is very easy to work on. We can create, customized the application. We can provide good solution to the client with good interface. Service now is very vast and keep expanding, there is lot to learn. Review collected by and hosted on G2.com.
When you start in the servicenow methodology are bit different from other applications but once spend time on it you can easily remember it. Service now mobile application is the one area where I can see that servicenow can improve and for widget creation part can be more suitable for design. Review collected by and hosted on G2.com.
Assignment rules, Risk Calculator, Vulnerability group rules, UI type supporting both mobile and desktop for handling security incidents, vulnerability groups, Dashboards denoting compliance, criticality , Risk score contribution. Review collected by and hosted on G2.com.
The automation part need to be more improved and the lagging factor also needs to be improved and from routing from a begiiner its hard to get on the security operations works. Moreover the lagging factor needs to be addressed. Review collected by and hosted on G2.com.
Ease of access and the interface provided to resolve the incidents.
The interface is very much configurable to help anyone and can be configured easily. Review collected by and hosted on G2.com.
Nothing as of now, all the functionality are well enough. Review collected by and hosted on G2.com.
The best part of service now is it helps us to organize the tickets well. Review collected by and hosted on G2.com.
Sometimes adding a post can be difficult as you need to refresh the page to add a note. Review collected by and hosted on G2.com.
What I like best in service now is the variety of features that comes with it and the accesibilty that we get on our incidents. Review collected by and hosted on G2.com.
I dislike the feature that it can be very naive sometimes you will have to close the incidents individually and since you don't have a bulk closure option available with you it becomes hard. Review collected by and hosted on G2.com.
Servicenow security operation offers a customable solution with a lot of feature and foncionalities. Review collected by and hosted on G2.com.
For me the downside of servicenow security operation is also a power in the same time is the among of possibilities therefore it becomes difficult to manage Review collected by and hosted on G2.com.
