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ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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The best about ServiceNow IT Service Management is that it offers us an extensive range of features and capabilities for managing IT services like incidents, problems, changes, and more, all within a single platform. Review collected by and hosted on G2.com.
when it comes to Dislikes about ServiceNow IT Service Management, While customization is a strength, it can also be a challenge. Where highly customized instances might require ongoing maintenance and could become difficult to manage over time. Also Upgrading the platform to newer versions can sometimes be challenging due to potential compatibility issues with existing customizations and integrations. Review collected by and hosted on G2.com.
ServiceNow helps our company to automate all incident managment process. It helps us to create any typr of incident, service distruption, outages, our any minimal issue, The workflow of sevice now is amazing our L1 or service desk support create the ticket and if it be any bug issue in the system they can easy escalte it by by just chaning the groups. It can also catergorize in diffrent service catelog which us in better incident visualization. we also do reporting and analytics capabilities to track key KPI and monitor service metrics at one place. It can easily integrate with third party tools with make our life easier. Review collected by and hosted on G2.com.
The disike which i find in serviceNow is user interface is very complex and it take time to understand all the filter and features and i do feel we were unable to do do much customization for adding the metrics or creating the ticket. The licensing cost is very high compared to simliar platform Review collected by and hosted on G2.com.
It has allowed us to customize, automate and streamline. Review collected by and hosted on G2.com.
Need more plug and play development, would love to see that functionalality. Review collected by and hosted on G2.com.
It has been 3 years since I am using SNOW in my organisation and I am so so much dependant on this for my daily work as i am working on Change Managment and Incidents.It is so reliable and easy to use and plays a very important role in my work daily. Review collected by and hosted on G2.com.
Not as such but need to work on User Interface. Review collected by and hosted on G2.com.
To manage your it service and it assets effectively , the servicenow ca be best tool as CMDB for your Organization . One place to define all assets and manage request ,incident , change to problem and release management through its life cycele. Review collected by and hosted on G2.com.
The one time configuration is tedious but can be overcome with its autodidcoverable utility . Review collected by and hosted on G2.com.
This tool is useed to delivery reports and status of incidents to clients. It is very useful in keeping track of status and notes between IT and the customer for updates on issues, from system outages to having problems enter data. The resolution time can be quit fast. Review collected by and hosted on G2.com.
Some of the support, security, can be a challege at times. But overall the product is easy to use. Review collected by and hosted on G2.com.
The best thing regarding the tool is it's easy to use regularly because it's based on cloud. We can track each and every detail of the particular request. It will be customize according to our organization requirements. Review collected by and hosted on G2.com.
They need to improve there navigation home page. If may be confusing for the new user and they added to many sub tabs under the main task bar option. Review collected by and hosted on G2.com.
I found it more intuitive to navigate than others, as a non-CS person. Review collected by and hosted on G2.com.
It's definitely a premium solution with a price to match, but that's not really a dislike. I'm just filling in this mandatory field word count. Review collected by and hosted on G2.com.
It's more Organised and easy to navigate. It has more features than other similar tools and that makes it easier to integrate with other tools. Review collected by and hosted on G2.com.
Ocassional Latency while running Nexthink Remote Actions through L1 Checklist/Amplify. Review collected by and hosted on G2.com.
The wide variety of options for Documentation, options to attach all pieces of attachments let it be screenshot, emails or logs Review collected by and hosted on G2.com.
Not a major dislike but very scarcely a slight delay in responding except to that this tool is a 10 out of 10 Review collected by and hosted on G2.com.
