![Isis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isis M.")
IM

Isis M.

Quality Assurance Specialist

Telecommunications

Enterprise (\> 1000 emp.)

4/28/2018

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"Good Centralized ticketing system"

5/5

What do you like best about ServiceNow IT Service Management?

I like that there is a variety of department request that are directed to the same place, no signature required for approvals therefore approvals are faster, also no paper required which saves trees Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

I get too many emails when I make a request, I would like to receive only 2, the one that gives me the ticket number and the one that says it's completed. If I am interested in seeing the update on it, I can just click on the ticket and view it. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow IT Service Management:

reduced the cost of paper and time Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

resolving cable billing system's syncing errors, creating and changing distribution lists, request access to building entrance Review collected by and hosted on G2.com.

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Rating Updated (12/24/2019)
Validated ReviewerIncentivizedSource: G2 invite

See what 1821 reviewers think of ServiceNow IT Service Management

4.5 out of 5 · Verified reviews from real users

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