[ Service... Reviews ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-it-service-management/reviews) # ServiceNow IT Service Management Pricing Overview [Editedit](https://my.g2.com/servicenow-it-service-management/pricings) **ServiceNow IT Service Management has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. Contact ServiceNow IT Service Management to obtain current pricing. Pricing information for ServiceNow IT Service Management is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceNow IT Service Management must be conducted with the seller. Pricing information was last updated on February 02, 2023 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 13 months ### Average Discount 15% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,337) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(988) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(785) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-service-management/competitors/alternatives) ## ServiceNow IT Service... Pricing Reviews (2) ![Karan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karan G.") KG Karan G. ServiceNow Information Technology and Services Mid-Market (51-1000 emp.) 4/20/2018 More Options - - [Respond as ServiceNow IT Service...](https://www.g2.com/survey_responses/servicenow-it-service-management-review-682143/official_response/new) "Best in line for service management, workflows and automation" 5/5 What do you like best about ServiceNow IT Service Management? Smart ticket routing incident and request can be automatically assigned based on category ACI service or even impact Emergency second with strong integration with CM Db have a incident problems and changes directly linked to configuration items makes root cause analysis much easier and third is built-in best practices out of the box ServiceNow follows Att processes, which helps steam mature quickly without designing everything from scratch Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? User experience, especially for end user service photo can feel heavy and unintuitive if not carefully designs over configuration and complexity is extremely powerful, but that comes at the cost of steep learning curve risk of over customization and long-term technical debt Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? We have a user base of more than 20000 users for ServiceNow - Incident MAnagement. It works greatfor user sitting in a different location to submit a ticket to the corporate. Review collected by and hosted on G2.com. Show More 2/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jenna G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna G.") JG Jenna G. Office Manager Computer & Network Security Small-Business (50 or fewer emp.) 4/21/2026 More Options - - [Respond as ServiceNow IT Service...](https://www.g2.com/survey_responses/servicenow-it-service-management-review-12662787/official_response/new) "All-in-One Visibility, but AI-First Approach Raises Concerns" 2.5/5 What do you like best about ServiceNow IT Service Management? Everything—incidents, requests, problems, and changes—lives in one system. That cuts down on back-and-forth between tools and gives teams clear, end-to-end visibility. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Initial setup and customization can be very time- and resource-intensive, and they often require consultants or dedicated administrators to get everything configured properly. Licensing, implementation, and ongoing maintenance can also be expensive, which can be especially challenging for smaller teams. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? Instead of juggling emails, calls, and multiple tools, I can track all incidents and requests in one place. The benefit is that nothing falls through the cracks, and response times improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ServiceNow IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,337) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(988) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(294) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ Incident Management ](https://www.g2.com/categories/incident-management)[ Service Desk ](https://www.g2.com/categories/service-desk) [ Configuration Management ](https://www.g2.com/categories/configuration-management) Show More ##### Explore More [ ZoomInfo Competitors ](https://www.g2.com/products/zoominfo/competitors/alternatives)[ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Best iPaaS for small business software integration ](https://www.g2.com/discussions/what-s-the-best-ipaas-for-small-business-software-integration) [ What's the best security compliance software for ensuring data protection ](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[ What are the best feature management platforms for product teams shipping features without code recompilation? ](https://www.g2.com/discussions/what-are-the-best-feature-management-platforms-for-product-teams-shipping-features-without-code-recompilation)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-it-service-management/reviews?qs=pros-and-cons) Show More [ ZoomInfo Competitors ](https://www.g2.com/products/zoominfo/competitors/alternatives)[ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Best iPaaS for small business software integration ](https://www.g2.com/discussions/what-s-the-best-ipaas-for-small-business-software-integration) [ What's the best security compliance software for ensuring data protection ](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-ensuring-data-protection)[ What are the best feature management platforms for product teams shipping features without code recompilation? ](https://www.g2.com/discussions/what-are-the-best-feature-management-platforms-for-product-teams-shipping-features-without-code-recompilation)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-it-service-management/reviews?qs=pros-and-cons)