Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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Continual upgrades and improvements
SaaS (no local resources required and scales across multiple sites/networks easily)
Excellent metrics to average service times for different types of service tickets
Integrated Change Management
Integrated Time Management
Integrated Configuration Management Database Review collected by and hosted on G2.com.
Performance occasionally suffers for reasons not attributable to local network or internet outages
Many types of customization must be re-applied after each upgrade of the application Review collected by and hosted on G2.com.
I was able to pick this up with no formal training Review collected by and hosted on G2.com.
Not always the easiest to navigate. If I have the number I can get right to my incident Review collected by and hosted on G2.com.
It is good deal for incident tickets. We maintain all production incidents in this tool. Review collected by and hosted on G2.com.
nothing as much as now. Good deal for prod incidents tracker and resolutions. Review collected by and hosted on G2.com.
I like how ServiceNow is very detailed with tickets such as change request and change task. Review collected by and hosted on G2.com.
Although ServiceNow is very detail, there are times when i feel that service now can be more user friendly. They layout is a bit confusing. Review collected by and hosted on G2.com.
Ease of deploying, use, upgrade, implement, develop. It has great customization, UI , Security features.
Also ServiceNow provides real quick and great support. Review collected by and hosted on G2.com.
There is nothing i disliked about it till now :) Review collected by and hosted on G2.com.
I use it most of the time as part of my job Review collected by and hosted on G2.com.
UI can be improved and self service options can be improved Review collected by and hosted on G2.com.
I really enjoyed working with ServiceNow. It is really easy to use and if you setup the workflows, it is very friendly. I used this tool while providing support at IBM but have seen that evolved a lot recently. It is one of the best tools I ever used. Review collected by and hosted on G2.com.
Maybe the communication templates could be improved, too much text on them could cause confusion on end users. Review collected by and hosted on G2.com.
It has an astounding number of features. It's slightly overwhelming and you definitely need a full time software engineer and a sys admin to manage it correctly. But its reporting is a beast to be reckoned with. Review collected by and hosted on G2.com.
In parallel with the likes, it's not efficient to use at small scale. There's a lot of overhead to make it usable from out of the box and to keep current with upgrades. But it is a powerful and robust tool from the customer service and the management reporting perspective. Review collected by and hosted on G2.com.
Best part of Service Now is it is hosted and change management is very easy and simple.
Reporting and dashboards are so clear and gives holistic view of pain points of our users. Review collected by and hosted on G2.com.
Confusing navigation, it has to be simple and more user friendly.
Color coding is also not impressive.
may take another year to be a fully grown matured application. Review collected by and hosted on G2.com.
The Service-now system provides a robust ITIL framework while still remaining flexible enough to meet your organizations specific needs.
ServiceNow provides a very streamlined interface that can be accessed from any browser on almost any device.
Integrated Change Management Review collected by and hosted on G2.com.
Slow performance
The magic is really in the reporting capabilities. It takes a lot of effort to develop them but results are worth while. Review collected by and hosted on G2.com.
