Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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Love that administrators can easily learn how to change forms and workflow. Really good for true ITSM adoption. It is logical how each module flows to the next. Review collected by and hosted on G2.com.
Out of box views of Items, Change, etc are limited (we can't easily add our custom fields). Non Admins can change views in the dashboards for everyone...or we haven't figured out how to lock it down. Review collected by and hosted on G2.com.
It is the ITSM Transformation tool for all size enterprises.
Very customizable, easy to use, metrics-oriented tool for all ITSM processes, tied to ITIL framework very easily. Review collected by and hosted on G2.com.
Little high investment
Migration is time consuming Review collected by and hosted on G2.com.
Service Now makes managing Helpdesk tickets incredibly simple through its priority management system and ticket classing. Users can receive alerts and messages without you having I leave the system. Review collected by and hosted on G2.com.
The system struggles with certain systems requests and lacks some alert notifications that would save a ton of time and habitual checking Review collected by and hosted on G2.com.
The interface is nice with pop-out tabs and favorites, it can make routine tasks quick. List views and filters make it easy to track work through lists. Review collected by and hosted on G2.com.
The reporting capabilities of the program seem very limited. It may have been due to the way my organization was using it, but we were unable to get the ticket insights of the analytics we wanted to see, such as the daily count of tickets received. Review collected by and hosted on G2.com.
Easibility of the system and it's user friendlyness Review collected by and hosted on G2.com.
Implementation of the system was complicated. Review collected by and hosted on G2.com.
It is easy to deploy. Historical data is there, and its good to utilize for solutions. Review collected by and hosted on G2.com.
It's not my favorite for escalating oldest and assigning and monitoring, Review collected by and hosted on G2.com.
Things can be very well systematize in it. Review collected by and hosted on G2.com.
It is not that much easy to use.It has many complex processes. Review collected by and hosted on G2.com.
Everything in one place and customisable. Can be developed as a complete service management system Review collected by and hosted on G2.com.
Doesn't work well with Internet Explorer 11 so having to use alternative browser Review collected by and hosted on G2.com.
The notification system was good. You have the workflow notification correctly setting Review collected by and hosted on G2.com.
The interface is really not friendly, it's hard to understand to make a correct demand Review collected by and hosted on G2.com.
