Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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I user service now for my daily tickets, it allows me to keep track pretty easy. I can also assign software to users. Review collected by and hosted on G2.com.
Sometimes the equipment portion can be confusing. I am using it for a small sized company so it is annoying having to search by asset tag or user. But that does come with the territory. Review collected by and hosted on G2.com.
Flexibility to adapt functionality based on business needs. Our needs for incident/issue tracking has grown over the past three years and Service-Now has kept up with our requirements. We have even integrated the application with our business intelligence tool, which has been very insightful. Review collected by and hosted on G2.com.
There are not any real downsides to the application. We wish some features were more configurable, especially as the application gets better and better with each upgrade - but overall we are very satisfied. Review collected by and hosted on G2.com.
User friendly navigation , good GUI, more options to transfer tickets to different queues Review collected by and hosted on G2.com.
Not anything i noticed, reduce maintenance downtime , more options to use on cloud technoology Review collected by and hosted on G2.com.
Easy to integrate with many other products. The applications you develop can be parsed out and sold in the store Review collected by and hosted on G2.com.
Licenses are confusing and can make it much more expensive. Review collected by and hosted on G2.com.
A one-stop shop for most IT needs. The software has the capacity to track outages, incidents and licensing Review collected by and hosted on G2.com.
Look and feel is not intuative enough. The menu structure is full customize-able, but you have to be in the tool a lot to learn all the features Review collected by and hosted on G2.com.
The upgrade we are currently on allows for customizing views and saving favorites, which is nice. There is a lot of versatility as a ticketingand change management tracking system Review collected by and hosted on G2.com.
The tools are not intuitive to use. We cannot easily communicate with our end users when working Incidents, Tasks, or Requests. There are many levels of hierarchy to CALL/INCIDENT/REQUEST records that are difficult to understand and manage Review collected by and hosted on G2.com.
Able to access change controls opened in Service Now as well as open incidents Review collected by and hosted on G2.com.
Compliance with internet explorer browser only reduces speed Review collected by and hosted on G2.com.
Processes can be developed pretty fast on this platform and very easy to use. Review collected by and hosted on G2.com.
Functionality of order guide doesn't work fine when we have good number catalog items associated to it. Review collected by and hosted on G2.com.
With ServiceNow you get efficient service management across the lifecycle of an incident. From automatically engaging the appropriate on-call team for a priority incident to generating a Problem from that incident that, in turn, becomes a Change...IT can easily pass work between teams, gather necessary information and then analyze the results and all of this adds up, in the long run, to increased customer satisfaction. Review collected by and hosted on G2.com.
Knowledge is the one ITIL service that winds through and touches all the other services but ServiceNow, out of the box, does not facilitate this in an efficient and intuitive way. Some very fundamental abilities for managing knowledge must be added as customizations. Review collected by and hosted on G2.com.
The best thing about Service Now is the ability to create and run reports with ease. I have many templates to run reports to check on TRTs and Specific type of tickets. Review collected by and hosted on G2.com.
Currently it's supported by an external company. If we would like to make changes to the coding, it would take a long period of time to get completed. Review collected by and hosted on G2.com.
