Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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Adding user and managing incidents or problem tickets Review collected by and hosted on G2.com.
Initially had difficulty in Searching incidents. But after ubderstanding it was good to use. Review collected by and hosted on G2.com.
Very configurable platform, clean interface, easy to administer. Review collected by and hosted on G2.com.
Add on modules are very expensive, sales rep only contacts us when trying to sell us modules or our bill is due. Review collected by and hosted on G2.com.
Good for use for production support handling and ticketing. Review collected by and hosted on G2.com.
Had difficulty initially in usage, after using it for a while was good to use. Review collected by and hosted on G2.com.
Very functional and easy to use for end users. Review collected by and hosted on G2.com.
A little complex to administer because it is so powerful. Review collected by and hosted on G2.com.
I like the app for iphone that tells you immediately when a ticket has been assigned to a particular resolver group. Review collected by and hosted on G2.com.
Reporting could stand to be a bit more flexible. Review collected by and hosted on G2.com.
It is easy to use and intuitive. I am able to quickly create tickets. It makes it easy to manage tickets as well. There are several different options in which to sort my tickets, too. It is great for creating reports. The reports are easy to created. Review collected by and hosted on G2.com.
Service Now sometimes randomly lags. It may be due to the number of users. It is usually not a huge hurdle, though, when it does happen. Review collected by and hosted on G2.com.
Scripting for the unique changes requested by the clients Review collected by and hosted on G2.com.
User complaints. Changing requirements on what they want. Review collected by and hosted on G2.com.
The idea, the implementation is garbage though. Review collected by and hosted on G2.com.
Everything:
ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down.
Their system is broken and doesn't work properly.
Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to pick your new car you see a bunch of parts in a pile. So if you want to drive your car you need to put it together.
This is how ServiceNow works. What is worse is that some parts are missing and some are broken.
We have issues with ServiceNow and reported the issues, after few weeks of investigation they just told us that they don't know how to fix the issue. How amazing is that???
We nicknamed ServiceNow into ServiceLater, because that's what it really is.
I was not the one who made the decision to buys ServiceNow but I have to manage it and try to leave with it and with my pissed employees now.
If you are the one making the decision on whether to get ServiceNow or something else. I recommend you to look for something else. Review collected by and hosted on G2.com.
