Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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1. Personalization of Self-Help, Self-Service Capabilities
2. Out of the Box ITIL Modular Capabilities
3. Flexibility of Workflow automation to customize across Front/Mid/Back Office Operations Review collected by and hosted on G2.com.
1. Tiering of SKUs bundle of features
2. Time for maturing CMDB and CSDM
3. MSP Configuration Complexities Review collected by and hosted on G2.com.
Workflow creations and implimentations for smooth process flow. Review collected by and hosted on G2.com.
Workflow can't be restrated once it's started, if any error found which needs to be cancled and start it again. Review collected by and hosted on G2.com.
The ability to bring many different functions required for an organization into one platform. Review collected by and hosted on G2.com.
Overall performance of the system and the lack of intuitive controls at times. Review collected by and hosted on G2.com.
Ease of use .Helps to manage tasks in centralised way. Review collected by and hosted on G2.com.
Workflow creation is bit complex, it could have been made more easier. Review collected by and hosted on G2.com.
Made simplified way for configuration and if require more complex do from customisation Review collected by and hosted on G2.com.
As compared to to other platform cost is higher Review collected by and hosted on G2.com.
ServiceNow allowed our organization to build an expansive knowledge base to scale our operations and provide proficient technical support services to every governmental agency and department in one of the largest state governments in the USA. Review collected by and hosted on G2.com.
The platform can be a bit intimidating at first and requires some significant training to become a proficient user but that should be expected given all of the features and dynamic usage. Review collected by and hosted on G2.com.
Very useful for change management as a project manager Review collected by and hosted on G2.com.
The licences are quite expensive - especially for the the project management add on Review collected by and hosted on G2.com.
There are multiple uses of this tool.
1. I can create a ticket from Service Now ITSM directly, be it an AdHoc or an Incident.
2. It is integrated with our chat system, where we can talk to employees through Service now Chat platform.
3. I use it daily to assign, work and implement tickets.
4. It is so easy to use, I can work on AdHoc, Incidents, Change Requests and Catalog tasks.
5. The Customer Support of SNOW is very easy to reach, I just need to log a ticket to Service Now Support directly.
6. It is implemented in a way that our website is also using Service now for any queries. Review collected by and hosted on G2.com.
It could have been implemented with SAP and other work applications well.
As it's website integration only. Review collected by and hosted on G2.com.
1. Robust Change management
2. Service Level Management
3. Ease of Implementation
4. Highly robust Integration capabilities Review collected by and hosted on G2.com.
1. Sometimes with the ease of customising the platform result in unwarranted technical debt
2. Data archiving could improve as with time, some records like Incidents and tasks will grow exponentially causing performance degradation Review collected by and hosted on G2.com.
- You get detailed and comprehensive process and info from the system, as an ITSM tool. Review collected by and hosted on G2.com.
- When filling an ticket info, screenshots can not be inserted into the text message part, it can only be uploaded as an attachment.
- Message in different types of email notification, is not very clear to be understood to users, as it is all plain text with no highlight and key points. Review collected by and hosted on G2.com.
