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ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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We have been using this tool for last 4 years and found this ver user user friendly as it as an intuitive interface to work. Has good knowledge base and training . Very easy to implement as it can be accessed through web interface also. Can be integarated easily with other tools and has good customer support. We have been supporting our clients for past 4 years on this for regular service management. Review collected by and hosted on G2.com.
There is nothing in ServiceNow Platform which I dislike about it. Review collected by and hosted on G2.com.
What I dig most about ServiceNow IT Service Management is how it streamlines everything. It's like having a super organized command center for all IT stuff. From tracking issues to managing requests, it's all in one place, making my job way easier. Review collected by and hosted on G2.com.
One downside of ServiceNow IT Service Management could be its complexity. Sometimes it feels like you need a manual just to navigate through it all. Also, setting it up initially can be a bit of a hassle, especially for smaller teams. So, while it's powerful, it might not be the most user-friendly option for everyone. Review collected by and hosted on G2.com.
Service now provides all the information required to know the root cause of any issues/incidents. Review collected by and hosted on G2.com.
Sometimes servicenow gets disconnected all of a sudden might be due to the prolonged inactivity though. Review collected by and hosted on G2.com.
Very powerful IT service management tool, very comprehensive with capability to automate task and improve IT efficiency Review collected by and hosted on G2.com.
Steep learning curve with sometimes performance issues (sometimes a page that take couple of mins to load), also customisation can you complex if you've not done it before. Review collected by and hosted on G2.com.
So far most versatile tool to cover tickets Review collected by and hosted on G2.com.
Nothing... So far everything is good. Some times it fails to reload. Review collected by and hosted on G2.com.
By using this platform we can automate tasks and workflows to reduce time and streamline IT services.
This platform is highly customizable as per organization's needs.
ServiceNow can be integrated with lot of other tools and systems.
As it is a cloud based platform, it helps to reduce infrastructure costs and can be acces from anywhere.
One of the important things to adopt this service is user friendly UserInterface.
Customer support of ServiceNow is also good, sometimes they provides updates as per our demand or asking. Review collected by and hosted on G2.com.
Initial setup and customization need some time and resources.
For small size organization ServiceNow can be little bit expensive.
If the platform is heavily customized then sometimes ongoing updates and maintenance can be complex. Review collected by and hosted on G2.com.
As a operation Lead i use ServiceNow on daily basis , it helps me checking shift schedule of my team so as i can assign tasks 2) also to check the current status of Service tickets as like where the call is pending so to get follow up with concern team,3)ServiceNow helps to raise Incident or issues occurs for production application environment to report to centralized senior management team so as to keep tracker Review collected by and hosted on G2.com.
Has two view for dashboard one basic view enable to raise tickets and other is agent view to get details about various things about ticket indepth details and dashbord customization services. Inspite can have to diffrent link so that users can use either one which required also we can offer to user which speifically used by that designation Review collected by and hosted on G2.com.
ServiceNow is Innovative ITSM and cloud based solution
Therefore it makes it best in the industry Review collected by and hosted on G2.com.
As it is cloud based solution.
Sometimes due to cloud based performance degraded which make user unhappy Review collected by and hosted on G2.com.
