--- title: ServiceNow IT Service Management Reviews meta\_title: 'ServiceNow IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1948 reviews by the users' company size, role or industry to find out how ServiceNow IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1948 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Service Management Reviews & Product Details Visit Website ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation. * * * Product Website ServiceNow IT Service Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Service Management Community](https://www.g2.com/products/servicenow-it-service-management/discuss) Solution Type All-in-One Overview by Elijah Perry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Service Management Integrations (81) What do users say about integrations? 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AG Ankit G. Customer Support Executive Small-Business (50 or fewer emp.) 7/13/2026 "ServiceNow ITSM Streamlines Support with Automation and Insightful Reporting" 5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow ITSM is how it keeps day-to-day IT support organized. Rather than juggling separate tools for incidents, requests, and changes, everything is in one place, which makes it much easier to manage work and track progress. I also appreciate the automation features because they save time by taking care of repetitive tasks and routing tickets to the right teams. That means we can spend more time actually resolving issues instead of getting stuck on manual administrative work. The dashboards and reporting are another strong point. They provide a clear view of workloads, SLA performance, and recurring issues, which helps the team spot patterns and improve our support process over time. Overall, ServiceNow ITSM has made our work more efficient and has helped us deliver faster, better support to users. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One thing I don’t like about ServiceNow ITSM is that it can sometimes feel overly complex, especially for new users. With so many features and configuration options available, it takes time to learn the system and use it efficiently. I’ve also noticed that certain workflows involve multiple clicks or require navigating through several screens, which can slow things down when you’re handling a high volume of tickets. In addition, even minor changes or customizations can require administrator support, and that can delay implementation. That said, these are relatively minor issues compared to the overall benefits. Once you’re familiar with the platform, it becomes much easier to work with. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow ITSM helps address the challenge of managing IT support across different teams and processes by bringing everything into a single platform. Rather than tracking incidents, service requests, changes, and approvals through email threads or multiple tools, it keeps everything centralized and easy to monitor. For me, this has made it much simpler to prioritize work, follow ticket status, and collaborate with other teams. The automated workflows cut down on manual effort, and the notifications help ensure nothing is overlooked. It has also improved response times and made it easier to meet SLA targets. Overall, ServiceNow ITSM has helped me work more efficiently, stay organized, and deliver faster, more consistent support to end users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rajesh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajesh k.") RK Rajesh k. System Network Administrator Small-Business (50 or fewer emp.) 7/13/2026 "Robust Functionality, But Requires Expertise and Budget" 4.5/5 What do you like best about ServiceNow IT Service Management? I like the low code visual interface of ServiceNow IT Service Management that lets us build complex approval chains without needing to write code. I also appreciate the built-in AI that summarizes long ticket histories instantly and provides automated chatbot support. The ability for IT admins to build complex workflow automations using drag and drop cards instead of writing hundreds of lines of JavaScript code is a standout feature. Additionally, business analysts and process owners can design or modify approval workflows, reducing the dependency on expensive specialized ServiceNow developers. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Implementation complexity requires highly specialized, expensive ServiceNow-certified developers and consultants. The pricing structure is heavily geared toward massive enterprises, making it cost prohibitive for smaller or mid-market organizations. Heavily customized instances can suffer from slow page load times and sluggish form interactions. It is very difficult to set up due to the need for specialized expertise, complex data migration, and a steep learning curve. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management consolidates IT issues into a single queue, replaces manual processes with centralized workflows, reduces helpdesk burden, and automates password resets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KB Kandukuru B. Consultant Mid-Market (51-1000 emp.) 4/24/2026 "Enterprise-Grade ITSM with Powerful Automation, AI Insights, and Reporting" 5/5 What do you like best about ServiceNow IT Service Management? ServiceNow IT Service Management (ITSM) is a top-tier, enterprise-grade platform that delivers robust automation, AI-powered insights, and comprehensive ITIL support. It’s widely praised for boosting productivity, scaling well in large environments, and offering strong reporting capabilities. That said, it comes with a steep learning curve, a complex implementation process, and a high overall cost, which makes it better suited to mid-to-large enterprises than to small businesses. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Commonly cited dislikes about ServiceNow IT Service Management (ITSM) include high licensing and implementation costs, a steep learning curve that often requires dedicated expertise, and a complex user interface that can feel overwhelming. The platform is also frequently criticized for being too complex for smaller organizations, as well as for demanding significant ongoing maintenance due to frequent updates and extensive customization. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management (ITSM) addresses fragmented workflows, slow incident response, manual IT bottlenecks, and low user satisfaction by bringing IT services together on a single AI-powered cloud platform. It helps organizations boost IT productivity through automation, reduce service downtime, and deliver a consumer-like self-service experience that speeds up resolution times and improves overall support. Review collected by and hosted on G2.com. Show More 4/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. Senior Lead Information Security Analyst Enterprise (\> 1000 emp.) 4/23/2026 "Intuitive UI, Robust Integrations, and Impressive AI Automation" 5/5 What do you like best about ServiceNow IT Service Management? ServiceNow IT Service Management offers an intuitive UI/UX, making navigation seamless. Its robust integrations enhance workflow efficiency. Performance is reliable, delivering quick resolutions. The pricing structure provides great ROI, while support and onboarding are top-notch. AI features are impressive, driving smart automation and insights. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? ServiceNow IT Service Management presents significant cost challenges for small to medium-sized businesses. The initial licensing fees are often prohibitive, especially when additional modules are needed for a complete solution. Ongoing subscription and maintenance costs can strain tight budgets, making it difficult to justify the investment. Additionally, the complexity of the platform may necessitate costly training and onboarding resources, further increasing expenses. For smaller organizations, the return on investment can be hard to measure, leading them to question whether the extensive features are worth the price. Ultimately, the financial burden may prompt a reevaluation of ITSM alternatives. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? As a user of ServiceNow IT Service Management, I’ve experienced firsthand how it tackles several critical challenges in our organization. One of the biggest issues it resolves is streamlining our service processes. Automating workflows has significantly reduced manual effort and response times, allowing our IT team to focus on strategic projects rather than routine tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TN Trevor N. Enterprise (\> 1000 emp.) 5/7/2026 "Streamlined IT Operations with Stellar ROI" 5/5 What do you like best about ServiceNow IT Service Management? I like that ServiceNow IT Service Management makes it easy to quickly adopt AI into our support functions. The support we receive from ServiceNow stands out, and I appreciate how they continue pushing IT Service Management practices forward, which helps us achieve a better ROI quickly. I also enjoy using their out-of-the-box tools to improve our self-service and agent experiences, which has resulted in quick returns on our ServiceNow investment. Additionally, the implementation with tools like Microsoft, GitHub, and our volunteer management system enhances efficiency in support operations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? There are some improvements to update some of the interfaces and the amount of system configurations to get new modules configured and functional. The onboarding experiences to help organizations get up and running faster could be improved. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management streamlines our operational tech support, speeds up response times, and strengthens system confidence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign RM Raakesh M. Application Support Engineer – Managed File Transfer Enterprise (\> 1000 emp.) 4/17/2026 "Structured Incident Management with Strong Visibility and Automation" 4.5/5 What do you like best about ServiceNow IT Service Management? What I like most about ServiceNow IT Service Management is its structured, consistent approach to incident management. It gives us a centralized place to log, track, and resolve application issues—such as MOVEit job failures, configuration errors, and file transfer incidents—while maintaining clear ownership and SLAs. The built-in workflows, notifications, and escalation mechanisms help ensure issues are handled within defined timelines, so nothing gets overlooked. ServiceNow also provides strong visibility into incident history, related records, and trends, which is especially useful when dealing with recurring problems or performing root cause analysis. Its integration capabilities and automation features cut down on manual tracking and improve coordination across support teams. Overall, it adds clarity, accountability, and efficiency to day-to-day IT operations and application support. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One of the biggest challenges with ServiceNow IT Service Management is the complexity of the UI and the overall user experience. Although the platform is highly configurable, navigation and form customization can be overwhelming for new users, and even common tasks can take multiple steps to complete. As a result, onboarding and training require time, especially for teams that use ServiceNow mainly for incident management and operational support. Its integration capabilities are strong, but configuring and maintaining integrations often takes extra effort and technical expertise, particularly in heavily customized environments. Performance can also be affected at times in large instances with high ticket volumes or extensive workflows, which can impact day-to-day efficiency. Pricing is another concern, since the platform is relatively expensive and the ROI tends to be clearer for larger organizations than for smaller teams. While customer support and documentation are generally helpful, resolving advanced or environment-specific issues can still take time. The AI and intelligence features are promising as well, but they can feel limited unless they are properly configured and licensed. Overall, ServiceNow is very capable, but its complexity and cost can be real barriers. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management addresses the challenge of managing and tracking operational issues in a structured, centralized way. Before adopting ServiceNow, incident handling for application problems—such as MOVEit job failures, transfer errors, and configuration issues—was less consistent and more difficult to follow end to end. Now, incidents are logged with clear ownership, priorities, SLAs, and full histories, which improves visibility and accountability across teams. The platform integrates smoothly with enterprise tools and monitoring systems, so incidents can be created, routed, and escalated efficiently. Workflow automation and notifications reduce manual follow-ups and help drive faster response and resolution. From a UI/UX standpoint, there is a learning curve, but the standardized forms and dashboards make day-to-day incident management more predictable once users are onboarded. ServiceNow also performs reliably in high-ticket-volume environments and supports reporting and trend analysis, which helps identify recurring issues and improve long-term stability. From a pricing and ROI perspective, it delivers the most value in larger or more complex organizations by reducing operational overhead and improving process consistency. Support, onboarding resources, and documentation help teams adopt ITSM best practices, and AI-driven features like categorization and suggestions add value when they’re properly configured. Overall, ServiceNow enables more efficient operations, stronger collaboration, and measurable improvements in incident resolution and service quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Subhashree S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhashree S.") SS Subhashree S. Developer Enterprise (\> 1000 emp.) 4/14/2026 "Brings Structure and Calm to IT Service Management Chaos" 5/5 What do you like best about ServiceNow IT Service Management? What I like best about ServiceNow IT Service Management is how it brings structure and calm to what would otherwise feel like constant chaos. Instead of scattered requests and unclear priorities, everything flows through a defined system where issues are tracked, routed, and resolved with accountability. It doesn’t just manage tickets, it creates a sense of order, making it easier to trust the process and focus on solving problems rather than chasing them Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? What I don’t like about ServiceNow IT Service Management is that it can feel overly rigid and process-heavy, especially for simpler tasks that don’t really need so many steps. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow IT Service Management solves the problem of scattered, reactive IT support by bringing all requests, incidents, and changes into a single structured system. Instead of relying on emails or informal communication, it standardizes how issues are logged, prioritized, and resolved, ensuring nothing gets missed and responsibilities are clear. It also introduces consistency through defined workflows and SLAs, which helps teams respond more predictably. For me, this means less confusion, faster resolution times, and a sense of reliability Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/31/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "ServiceNow Streamlines Incident and Change Management with Automated Workflows" 4.5/5 What do you like best about ServiceNow IT Service Management? I like how ServiceNow centralizes incident, request, and change management in one platform, making it easy to track work from creation to closure. The automated workflows and ticket routing help reduce manual effort and improve response times. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? One thing I find challenging is that some workflows require multiple screens and approvals, which can make simple tasks feel time-consuming. The interface can also be overwhelming for new users because of the number of options and modules available. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? ServiceNow helps streamline incident, service request, and change management by providing a single platform to track and manage all IT activities. It improves visibility into ticket status, reduces manual follow-ups through automation, and ensures issues are resolved efficiently. This helps me save time, stay organized, and focus more on delivering project work rather than tracking requests manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Abraham R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abraham R.") AR Abraham R. Key Business Account Manager Information Technology and Services Enterprise (\> 1000 emp.) 8/3/2026 "Easy Automation and Consistent Performance for Daily ITSM Tasks" 3.5/5 What do you like best about ServiceNow IT Service Management? I really love how easy it is to automate routine tasks with ServiceNow IT Service Management. Setting up automatic ticket routing, using integrations, and relying on status notifications saves me a lot of time every day, and the performance stays consistent. Instead of getting bogged down in manual administration, I can focus on resolving more complex issues and put my energy into bigger projects. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Navigating all the advanced settings and managing custom configurations requires specialized training. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? It completely solved my problem of dealing with scattered communication and lost tickets across different channels. Before using this tool, requests came in through emails, chats, and sticky notes, which caused things to slip. Now, everything is centralized in one dashboard, giving me complete visibility over every open issue and request from start to finish. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sri V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sri V.") SV Sri V. Senior Software Engineer Mid-Market (51-1000 emp.) 4/22/2026 "Streamlined IT Operations with Powerful Automation" 4.5/5 What do you like best about ServiceNow IT Service Management? I like ServiceNow IT Service Management for its ability to bring all IT processes into one centralized and easy-to-use platform. I appreciate its strong reporting capabilities and seamless integration options, which help teams work more efficiently and make better decisions. I also find the automation, reporting, and integration capabilities strong, which greatly improves IT service delivery. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Service Management? Initial setup and advanced customizations can be complex and may require skilled resources. The interface can feel overwhelming for new users because of the large number of features and options. The learning curve and customization complexity keep it from being a perfect 10. Review collected by and hosted on G2.com. What problems is ServiceNow IT Service Management solving and how is that benefiting you? I use ServiceNow IT Service Management to handle incidents, service requests, change requests, and problem management. It streamlines IT support, improving response times and service quality. It resolves challenges like delayed ticket resolutions and enhances communication with automated notifications and self-service options. Review collected by and hosted on G2.com. Show More 4/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ServiceNow IT Service Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/discussions/new) YA Yasir Ahmad • Last activity over 6 years ago Asset Tracking 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/asset-tracking) ![payal p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "payal p.") PP payal p • Last activity over 4 years ago aws solution architect training 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51509-aws-solution-architect-training) [ View all Discussions ](https://www.g2.com/products/servicenow-it-service-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 13 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-service-management/pricing) ServiceNow IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) ##### ##### ServiceNow IT Service Management Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Access & Usability Self Service Administration Change Management Reports & Analytics [ View More Features ](https://www.g2.com/products/servicenow-it-service-management/features) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SolarWinds Service Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Service Desk") SolarWinds Service Desk 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-service-management/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Incident Management](https://www.g2.com/categories/incident-management)[Service Desk](https://www.g2.com/categories/service-desk)[Configuration Management](https://www.g2.com/categories/configuration-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What K-12 SIS platforms have the best data security and proven track records for protecting student information?](https://www.g2.com/discussions/what-k-12-sis-platforms-have-the-best-data-security-and-proven-track-records-for-protecting-student-information)[Best industry-standard sales performance tools](https://www.g2.com/discussions/best-industry-standard-sales-performance-tools)[Which document databases have the most accessible learning curve for engineers who are coming from a relational SQL background and want to ramp up quickly?](https://www.g2.com/discussions/which-document-databases-have-the-most-accessible-learning-curve-for-engineers-who-are-coming-from-a-relational-sql-background-and-want-to-ramp-up-quickly) [Which ESB solutions prevent data loss when handling system integration failures and network interruptions?](https://www.g2.com/discussions/which-esb-solutions-prevent-data-loss-when-handling-system-integration-failures-and-network-interruptions)[Which financial data APIs have strong documentation, SDKs, and technical support for production environments?](https://www.g2.com/discussions/which-financial-data-apis-have-strong-documentation-sdks-and-technical-support-for-production-environments)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)