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ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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Service Now is a great IT management tool for us. We could integrate an extensive range of IT and business services with ServiceNow and support our internal users much more efficiently. I could see the difference clearly because we were not using ServiceNow previously and were introduced through an acquisition. It's a highly configurable offering that can tailor well to organizational needs. The user interface is easy to navigate and intuitive, making it easy for all skill levels of the users. Review collected by and hosted on G2.com.
ServiceNow is a bit complex to set up and configure, requiring expertise, especially for large environments. The reporting and analytical capabilities appear to be limited and could've been better. Of course, these limitations could be overcome by using expert professional services at a cost. Review collected by and hosted on G2.com.
ServiceNow is a one-stop place that allows organizations to follow standardized ITSM processes.
I like various features of now platform, such as
Knowledge database - where the standard operating procedure (SOP) documents can be uploaded to resolve the incident/problem tickets faster.
CMDB (Configuration management database) - Where all the details of the CIs in the IT environment is maintained, providing complete visibility to our environment.
Intelligence workflow automation - where the team can automate the incident resolution process by writing scripts in PowerShell/python by creating workflows in ServiceNow, thereby eliminating the need for manual work and increasing the team's productivity.
Predictive Intelligence - It has built-in machine learning algorithms that can bring intelligence to resolve incidents faster, such as suggesting the correct document for an incident or identifying the right team to assign the incident ticket. It allows us to train the machine learning model with our organization's data in the predictive intelligence platform. Review collected by and hosted on G2.com.
Servicenow now platform's predictive intelligence has few prebuilt machine learning algorithms. Still, the control over preprocessing and cleaning the data is much less, which is very much required to train the models to their full capability. Review collected by and hosted on G2.com.
It best manages the tickets across multiple categories and inbuild messaging features. Very impressive reports and dashboard helps us understand the status of the key in a better way Review collected by and hosted on G2.com.
Need additional improvement in UI with more options on a single screen; it would be good to have a close view of the ticketing page, which will be more helpful. Review collected by and hosted on G2.com.
One of the strongest aspects of ServiceNow IT Service Management is its ability to effectively streamline IT processes. Review collected by and hosted on G2.com.
However, it should be noted that some users may find the tool's learning curve to be somewhat steep. Review collected by and hosted on G2.com.
It's really the best tool I have worked till now.Simple ,easy to customized. Review collected by and hosted on G2.com.
Nothing all things are good. But can introduce new features. Review collected by and hosted on G2.com.
It is easy for tickets and provide the solutions for the customers. Review collected by and hosted on G2.com.
Diselike means for freshers it bit dificult to understand. Review collected by and hosted on G2.com.
The multiple filters for data collection and inubuilt reporting capabilities. Review collected by and hosted on G2.com.
Nothing as of now becuase service now ahs enhanced over a period fo time with mutiple tweaks and is way ahead of their competitors like BMC Remedy, jira etc. Review collected by and hosted on G2.com.
ServiceNow is best management software which helps in incident management Review collected by and hosted on G2.com.
some functions in the service now are slow performance need to improve a lot in the software Review collected by and hosted on G2.com.
The flexibility of using JavaScript and custom scripting
The Flow Designer which allows dragging and dropping code and low code activities
The cloud-based platform is scalable, stable, and available 24x7
The easy and user-friendly interface and setup
The comprehensive and multifeatured ITSM products and services Review collected by and hosted on G2.com.
The high operational and licensing costs compared to other platforms and the low control over data preprocessing, trimming and cleaning for machine learning algorithms Review collected by and hosted on G2.com.
Ticket management , alliging to respective teams Review collected by and hosted on G2.com.
May be you can work on User interface..like easy understanding Review collected by and hosted on G2.com.
