Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
Log in to view review sentiment.
Best part about it is we can create Snow groups for different teams/ Queues. and reporting is made easy with reports and dashboard sharing options. Review collected by and hosted on G2.com.
Sometimes navigation is a bit tricky than other Tools.also it's less feasible for agite ticket management. Review collected by and hosted on G2.com.
I like everything in ServiceNow. I have used any other ticketing tools, but nothing compares to ServiceNow. Review collected by and hosted on G2.com.
There are nothing that I don't like in ServiceNow. Review collected by and hosted on G2.com.
1. unified platform
2. customization and flexibility
3. automation and workflow manangement
4. self-service portal
5. incident and problem management Review collected by and hosted on G2.com.
1. Complexity
2. Customization overload
3. Integration challenges
4. Performance and speed
5. UI Design Review collected by and hosted on G2.com.
Regarding IT service platforms, ServiceNow is one of the most widely used. Service links between IT and employees can be established with minimal configuration and highly customized according to the organizational needs. With this easy-to-use tool, organizations can create self-service portals. It's low-code, easy to configure, and most features are readily available out of the box. Review collected by and hosted on G2.com.
One thing that sometimes annoys me is a delayed or slow response while loading a page or report with large data, but it works fine in the small size of the data. Review collected by and hosted on G2.com.
It is best for tracking issues.hence it has various modules associated to it. Review collected by and hosted on G2.com.
There is nothing to be disliked as such. Review collected by and hosted on G2.com.
ServiceNow Platform is a robust service that allows a company to track incidents, problems and changes in an ITIL framework. Easy to search for current and historical items, tags and solutions created. Review collected by and hosted on G2.com.
The ServiceNow Platform is only as valuable as how much effort users put into filling out forms. If tags or labels are not filled out, it is harder to find the ticket later. Review collected by and hosted on G2.com.
Ease of access, monitoring, tracking, and maintaining the data at any given time.
Keeps track of your work and teammate's work.
Helps to maintain the SLA and analyze the previous works. Review collected by and hosted on G2.com.
Sometimes there will be a lag in the ServiceNow portal.
It takes time to load up the page or the data from the database.
Whenever the Portal lags we tend to lose the data which we create, we have to search for it to work in it again. Review collected by and hosted on G2.com.
The tool has filters so that I can see what are the tickets that are assigned to me, my team and if necessary the adjusting teams as well. This ticketing system is very useful. Review collected by and hosted on G2.com.
Sometimes, the closed tickets are hard to find. Similar tickets are not recognised immediately. I think the searching process is going to need some improvement. Review collected by and hosted on G2.com.
The ITSM tool is really very well and has some easy workflows Review collected by and hosted on G2.com.
nothing to dislike all good. nothing to complain Review collected by and hosted on G2.com.
It's easy to use and allow us to do all the automation easily Review collected by and hosted on G2.com.
Nothing to dislike but better if they can have a better plan for mid size org Review collected by and hosted on G2.com.
