ServiceNow IT Service Management Reviews & Product Details - Page 20

Service Now IT Service Management is one of the top level IT ticketing and work order tracking systems out there in market. There are abilities to manage run books, ticket and work order status, customer facing views/tenant portals. Highly recommend to streamline IT operations and help desk tooling Review collected by and hosted on G2.com.

The initial integrations are rather complicated. It feels as if it is going a bit like the Salesforce model (albeit less complex still). It would be great if they had predefined templates to help the bootstrap here Review collected by and hosted on G2.com.

Centralized ticket management and reporting Review collected by and hosted on G2.com.

The only thing I would do is update the reporting a bit more, otherwise it's great. Review collected by and hosted on G2.com.

I can easily search legacy cases/issues and create links between similar issues. Review collected by and hosted on G2.com.

I do find the interface a bit clunky and it doesn't work as well as other tools for the management of Cyber Security incidents. Review collected by and hosted on G2.com.

Its is the best tool that offer very huge capabilities like change management, incident management, service catalog.User can easily maintain and track the information. Review collected by and hosted on G2.com.

Its implementation and customization have some issues which they can fix and also for tickets handling for High volume it is laggy. Also they can work on its licenceing part as it is high. Review collected by and hosted on G2.com.

The way service now keep all records whether it's an Incident, Service Request or Change request. There are ample of option to select from the catalogue as per client requirements. Review collected by and hosted on G2.com.

Sometimes the Incidents gets populated gets delayed from other integrated channel. Review collected by and hosted on G2.com.

The most helpful aspect is the company helped me uniformalise my workflow Review collected by and hosted on G2.com.

At start it was a bit of a learning curve Review collected by and hosted on G2.com.

User-friendly tool. One of the most advantageous characteristics of ServiceNow is the little configuration required to get the platform up and operating in a company. This saves time and helps you to get started on detecting and resolving issues right away. We didn't have to put any effort into teaching our personnel how to use it. Review collected by and hosted on G2.com.

Everything is good, but I will give one feedback; while comments on events or modifications are being updated, the page may take a long time to load, or the server may crash. Apart from this, there is no issue. Review collected by and hosted on G2.com.

I love the ability to manage every aspect of a ticket in this software. Going in and following a trail to see past revisions and getting up to speed has never been easier. Review collected by and hosted on G2.com.

You can easily get lost in the vast amounts of menu options present in ServiceNow. I would highly recommend that you set your favorite shortcuts to optimize your workflow. Review collected by and hosted on G2.com.

The ease of using the application and the many changes that can be made to make your experience perfect for you as an individual as well as the endless customizations for forms Review collected by and hosted on G2.com.

I dislike the functionality that keeps you under a certain tab if you open a a different ticket. Example if I am looking at the analysis tab on a problem and go back to another ticket it is automatically also on Anaylsis and I have to click on the starting tab to review the ticket Review collected by and hosted on G2.com.

I apprecitae the way that the change requests and their change tasks are structured Review collected by and hosted on G2.com.

The left panel can be a bit confusing once one starts using the product Review collected by and hosted on G2.com.