Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
Log in to view review sentiment.
The ease of integration with other tools, the possibility of developing features, and the ease of use by request attendants. Review collected by and hosted on G2.com.
The licensing is per support user and has a relatively high cost. Some APIs with instability and development needed for things that could already come standard. Review collected by and hosted on G2.com.
UI works the best for fulfillment view. Timer counts the actual time you have spent on fixing the issue. Review collected by and hosted on G2.com.
couldn't think of anything. May be the time it takes to load the page in ServieNow, if that can be reduced, it would give user a greater experience. Review collected by and hosted on G2.com.
The fact that it is a complete enterprise level tool and can tie up all processes and applications within its various modules. Becomes a central source of truth over time. Review collected by and hosted on G2.com.
It still feels like a ticketing system though it is not. ServiceNow needs to broadcast its automation and AI features much better. Review collected by and hosted on G2.com.
Knowledgebase, priorities for tickets, escalability levels. Review collected by and hosted on G2.com.
Need a desktop app, need mobile app and need integration with tools Review collected by and hosted on G2.com.
Very good UI and easy to use. I used service now in my last company, the tool is quite handy and you can easily learn it with practice. Review collected by and hosted on G2.com.
Loading lags sometime. Speed is bit slow Review collected by and hosted on G2.com.
unified and collaborative across different platforms Review collected by and hosted on G2.com.
dashboard integration and reporting capabilities is limited Review collected by and hosted on G2.com.
Report, dashboard and user friendly, graphic reports Review collected by and hosted on G2.com.
SLA clock stooping configuration, as in pending with vendor it doesn't stoped Review collected by and hosted on G2.com.
The access to IT requests and the capability of creating dashboards Review collected by and hosted on G2.com.
You definitely need a training to get into it. Not that first time intuitive Review collected by and hosted on G2.com.
I have liked ITSM because it's easy to use and helps users with incidents, problems, and knowledge. It's low code and very helpful to users, it's a great experience on the platform. Review collected by and hosted on G2.com.
I have liked very things the ServiceNow Now Platform. Review collected by and hosted on G2.com.
It is a platform that provides a lot of help, mainly in the management of ticket issuance. It has an excellent support team available to respond to any request. This platform can manage run books, customer views, work order status and tickets. It is highly recommended to streamline many tasks and do them with better efficiency. Review collected by and hosted on G2.com.
We consider that there are a few dislikes that we have encountered with the use of the ServiceNow platform. Still, we notoriously identified that if you start to move away from being a small-medium business and start handling reports with big data, it tends to be late responses. The interface tends to be rigid and complex, so the learning curve tends to be steep. Review collected by and hosted on G2.com.
