ServiceNow IT Service Management Reviews & Product Details - Page 18

The feature how I can link incident to change module and others. Review collected by and hosted on G2.com.

I can't think of anything at the moments Review collected by and hosted on G2.com.

1. It builds a strong connection between employees and their customers.

2. It provides them with a no-code environment.

3. The portal is quick and easy to use

4. It is embedded with the power of AI Review collected by and hosted on G2.com.

There is nothing to dislike about the Now Platform. I eagerly await its new innovative and unique features in the subsequent releases. Review collected by and hosted on G2.com.

Best IT service request SaaS tool, easy to work. You can manage all kinds of requests, tasks , Incidents, Change management, and Projects using the service now. Review collected by and hosted on G2.com.

There is nothing to dislike about this tool; I have been using this for the last 7 years in my current organization. Review collected by and hosted on G2.com.

This tool provides great tools for managing IT operations. This provides centralised way to manage requests, incidents, change requests. User can add comment and related team can communicate with them efficiently. Review collected by and hosted on G2.com.

All features are good to use. Some performance issues are there for complex workflows. Review collected by and hosted on G2.com.

What's not to love about Service Now? The sky is the limit regarding the plethora of available features available. From ticket categorization, design, and reporting to Request and Change Management, chances are whatever you need, Service Now can handle. I'm most excited to leverage automated workflows for request approvals and to see what fun API integrations we can achieve with this software. Review collected by and hosted on G2.com.

I'm not sure if this is specific to our particular deployment, but there can be periods when the application takes longer than usual to load pages. I believe this is mainly an internal network issue and not anything to do with the platform. Review collected by and hosted on G2.com.

Snow Reporting and automation is the best feature i like for snow.We have achieved many useful automation using this like backup Management and restore. It also have a excellent Reporting. Review collected by and hosted on G2.com.

The new report UI, I find it bit complicated as compared to the classic UI. I understand it has many features by using it is not simple.. Review collected by and hosted on G2.com.

It's a user friendly tool, and the best thing on this tool is to manage INC and request tickets very easily. I always recommend in projects to use service now management tool for better performance. Review collected by and hosted on G2.com.

There is nothing to dislike this service now, yes but must say to improve the response of the tool. Review collected by and hosted on G2.com.

I like that it is easy to integrate with other applications it is very easy to learn the navigation of the software tool and it's fully configurable to help it analyst be able to make their own dashboards Review collected by and hosted on G2.com.

Sometimes buggy and slow especially when new releases are updated every 6 months , patches are constantly needed Review collected by and hosted on G2.com.

Makes reporting very easy.

With servicenow dashboard it is very easy to monitor and track progress.

Monitoring SLA, change,incident and problem very easy Review collected by and hosted on G2.com.

Need more automation so to reduce human effort

Little slow to fetch results from Servicenow database Review collected by and hosted on G2.com.

I can customize the report for different teams and share the dashboard Review collected by and hosted on G2.com.

I don't use all the features so can't say anything about dislike Review collected by and hosted on G2.com.