Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
Log in to view review sentiment.
The best part of this product is that it's ticketing tool. Every record is available in tabular form which can be easily accesed, modified, deleted, updated as per the requirements. Once you will have the basic knowledge of this tool, you can work on other modules as well just after adding the plugins of all other modules Review collected by and hosted on G2.com.
For the module - Software Asset Management Professional (SAM Pro). The interface of the product is bit complex. Also the naming convention for the table is hard to remember. And, hence, sometimes difficult to find the table.
For others it could be positive thing but I find it difficult only for SAM pro module Review collected by and hosted on G2.com.
By using service now I have got good work experience and my issues are solved with no delay time and also it is very user friendly and very very east to work with service now Review collected by and hosted on G2.com.
Service now has to improve some areas where the competitors are enhancing the tool where ever required. So mostly service now has to allow emai verifications and data Review collected by and hosted on G2.com.
Easy interface detailed description of tickets and very easy to understand and proceed with the issue Review collected by and hosted on G2.com.
Nothing I recommend service now over any other tool Review collected by and hosted on G2.com.
Service now is a very powerful ITSM tool used in every organisation. ITSM tool provides robust incident, Problem, change & asset management capabilities. It can integrate with many other applications and systems. It supports both native integration & third-party integration. It has simple GUI and navigation. Review collected by and hosted on G2.com.
Many users feel slowness in the application while navigating. Review collected by and hosted on G2.com.
The flow is something which i like the most and it is easy to use and not much complex and is also very helpful and useful. Review collected by and hosted on G2.com.
As such there is no downside but yes there can be areas of improvement like we can have the floe more modular. Review collected by and hosted on G2.com.
This is the best ticketing tool for the IT department. Mostly for the backend team. Whoever is working on the ticketing side. For troubleshooting the software & hardware related queries. Mostly it’s used for the Asset team also. Review collected by and hosted on G2.com.
Time updating and profile updation needs be changed. Most of the time local times are not working it’s showing us time or other country time only we need update I this Review collected by and hosted on G2.com.
The most helpful thing about ServiceNow IT Service Management is the customizable forms and the analytics options they provide to get insights about all the types of incidents/problems/changes. Review collected by and hosted on G2.com.
It sometimes takes more time to reflect the reference IDs we created for the deployment using EBM tool. Sometimes it fails to search using keywords. Review collected by and hosted on G2.com.
Integrating ServiceNow with AppDynamics helped us create incidents on service now for every event being sent from AppDynamics. This could help in better incident management by routing the incident to the correct assignment group helping in faster and more efficient incident management. Review collected by and hosted on G2.com.
ServiceNow ITSM is a feature-rich platform, but it can be overwhelming for users due to its complexity. The learning curve can be steep, especially for organizations with limited IT resources or less technical expertise. Upgrading ServiceNow to newer versions can be challenging, particularly for them with extensive customization or complex integrations. Migrating customizations and ensuring compatibility with new releases require careful planning and testing. Review collected by and hosted on G2.com.
Easy to access and learn. Also we can schedule all type of reports to avoid any miss Review collected by and hosted on G2.com.
Limitation on report creation as per the access Review collected by and hosted on G2.com.
Report is very good and also we can create many type of dashboard Review collected by and hosted on G2.com.
Some task and ritm concept , this need to some more easy Review collected by and hosted on G2.com.
