Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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It is a highly configurable software service management suite which is progressively becoming the industry standard. It leads in usage and ease of integration to help interface your IT service team with developers and support teams. Review collected by and hosted on G2.com.
It could use more points of integration to allow for advanced workflow automation. Review collected by and hosted on G2.com.
Its helps in tracking the work flow and to update the work process and it helps in customizing the ticket process. Review collected by and hosted on G2.com.
As i'm a daily user not found any dislike till now. Review collected by and hosted on G2.com.
It hepls to Manage and create ticket for IT issues and easy to handle. Review collected by and hosted on G2.com.
As I am new to this software I am still learning. Review collected by and hosted on G2.com.
When I was looking for some best ITSM tool, I found Servicenow and it was my best decision to choose Servicenow as my ITSM tool. I am very happy with the features like OOB functionality for Incident, Problem, Change and Knowledge management. It provides us a complete set of workflows and logics to manage the ITSM. Review collected by and hosted on G2.com.
I am using Servicenow from more tha a year now. Still I didn't found anything to dislike, because for custom functionalities there is already JS development option is available, so whenever I need something customized I do write the scripts. Review collected by and hosted on G2.com.
Modular pricing and construct to implement service management for change mgmt, incident mgmt, problem mgmt, service requests etc with discovery module to have single unified CMDB Review collected by and hosted on G2.com.
Pricing is one deterrent during our multiple evaluations and discussions and hence we see leaning towards other open source products for service mgmt Review collected by and hosted on G2.com.
I love the way users are able to Raise incidents quickly , how easily it gets integrated with various applications , inventory management is also awesome . Change management is good as well Review collected by and hosted on G2.com.
It will greatly benefit all people if you guys provide student level free editions for students , it's like creating your workforce with demo environments . Also , you may top up with various free videos Review collected by and hosted on G2.com.
ServiceNow's ability to help companies streamline and increase efficiency is one of the platform's key strengths. ServiceNow's robust workflow automation solutions enable businesses to simplify numerous mundane processes, freeing up valuable time and workforce for more strategic tasks. It's an application with a fantastic feature set that can help me determine what time-saving features I need. The periodic revisions to the program have done a great job of reflecting your needs. Review collected by and hosted on G2.com.
The simplified setup process is a big plus for me. The program should be easier to use, and creating subsets of projects should be more accessible. Review collected by and hosted on G2.com.
It's is able to be moulded to your environment and processes Review collected by and hosted on G2.com.
It's almost too customisable sometimes! Unpicking processes when there are issues can be tricky Review collected by and hosted on G2.com.
Service now tool helps to identify the SLA on t he mail page of the user ticket by not opening the ticket only . Also we can able to review the each and every user tickets. Review collected by and hosted on G2.com.
We can edit any user Ticket details even though it is assigned to specific user . Actually that should be changed . IOf a ticket is assigned to particular user only that person need to make any changed to that particular ticket Review collected by and hosted on G2.com.
Service now app is an easy go App .where we can able to access the templates easy ..it is easy to get the templates and easy to create any requests from this app. We are happy to use this app for creating any ticket . Review collected by and hosted on G2.com.
Short cuts are very less and we can't able to customize as per our standards..there is no demo video for doing any customising steps for having a easy access.also need to search for the query to use it. Review collected by and hosted on G2.com.
