Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
874 ServiceNow IT Service Management Reviews
Overall Review Sentiment for ServiceNow IT Service Management
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It provied varity of features, like number of tickets handing, tracking the SLA and generating reports.
Its useage is very simple for those who also dont have prior knowledge of ticket handelling.
Easy to understand the concept and increase the use in any oganisation.
Customers can get east updates on the ticket on which stage the ticket is, it improves the customer support. Review collected by and hosted on G2.com.
The Knwoledge base concept can be more easy to understand. Review collected by and hosted on G2.com.
1)Task Management (its so easy to manage the task now )
2)SLA Monitoring (Its super easy and we can easily manage it)
3) Outlook Integration
4)Follow Up function Review collected by and hosted on G2.com.
1)Attachments don't get attached easily attached
2) Same with updating the ticket its not that smooth.
3)Just improvement in the UI is required. Review collected by and hosted on G2.com.
The process has been around for quite some time and improvements are happening every 6 months. It is just getting better and better. In integrates with other processes managed withing ServiceNow or third party tools.
Modern technology like AI/ML and Virtual agent further enhance the solution, saving time for both users and agents! I love it Review collected by and hosted on G2.com.
I cannot think of something I do not like. The solution is covering ninety nine point nine percent of the use cases an organization may have. The best ITSM solution a company can have. Review collected by and hosted on G2.com.
It helps to record all the update on the SLA data Review collected by and hosted on G2.com.
The coding part a bit tricky and can be easily make changes on data once you're allowed to login Review collected by and hosted on G2.com.
ServiceNow IT management is a well thought out solution for all of the IT needs. It is native built to provide backbone for IT service team, streamline knowledge base articles for FAQs, Password reset tools, managing employee management etc. Review collected by and hosted on G2.com.
It needs a deep understanding of a lot of ServiceNow functionality and stack. Prior knowledge in IT servicing is required to administer this platform. Review collected by and hosted on G2.com.
It's easy to use, addresses every required aspect of any good incident management service, easier to clone existing incidents, once click resolve and mitigate, easy to copy shortened URLs and share in email and other business platforms. Review collected by and hosted on G2.com.
The UI needs to be more responsive. It works well for big-screen monitors. But looks very bad on a laptop screen. Very small viewing area in the laptop screen for actual incident details. This needs to be improved. Review collected by and hosted on G2.com.
IT service now is oneof the top leading ITSM tool which has captured a big number of market. It is very usefull and web friendly to work with.
All the modules of snow are very effective and efficient. Review collected by and hosted on G2.com.
Till now I have faced almost nothing to be highlighted as dislike on any platform for service now Review collected by and hosted on G2.com.
Felt Very good experience with ServiceNow, I used to forget my password most of the times, but it has change password option that was really very much helpful. Review collected by and hosted on G2.com.
Nothing as of now, I do like it's service till now.
There is nothing like not realized with the solution, it would be better if they had contact like one on one Review collected by and hosted on G2.com.
Ease of raising ticket and change management is awesome . RITM and incidents can be reffered and reports are very efficient . Change management also becomes very easy Review collected by and hosted on G2.com.
Till now I haven't found any functionality that is annoying . All features are very user friendly and ux ui is. Also good . Also , the integration of this application with other tools is simple Review collected by and hosted on G2.com.
This is ServiceNow's core product on organization's digital transformation journey Review collected by and hosted on G2.com.
For many years of product development and improvement it is difficult to find any drawbacks Review collected by and hosted on G2.com.
