ServiceNow IT Service Management Reviews & Product Details - Page 10

Interface and ready to go templates are the best part. Review collected by and hosted on G2.com.

Slowness and performance issues. Sometimes it freezes a lot. Review collected by and hosted on G2.com.

I like the easy to use panel and features of ITSM in servicenow. Servicenow has provided the perfectly working forms and logical workflows to manage the IT services. Without writing a single line of code and without any major configuration change we can use this for Incident, Change, Problem management. We also get the additional features like SLA, OLA and can bind them to incidents with few clicks only. Review collected by and hosted on G2.com.

Servicenow is the best and very vast ITSM tool. It provides a lot of OOB features, so we use it on daily basis. There is no dislike at the moment for me in Serivcenow. The only thing is that it requires a lot of platform knowledge eg. workflows, ITSM terminology and flows etc. Review collected by and hosted on G2.com.

The interface of the Service now is very user frendly. It gives vairiety of options to have multiple inventory of buisness applications, tools, users, server inventory etc. It is the perfect solution for Change management , Incident management, Problem Management and all the ITIL stuffs. Review collected by and hosted on G2.com.

There is nothing to dislike about this tool, If I have to point out one thing is just that it sometimes takes time to load the data from inventory. Review collected by and hosted on G2.com.

Easy to create tickets. Not that confusing to use, easily to locate tickets too. Review collected by and hosted on G2.com.

Colors are a bit dull, needed to have a fresh look but not too bright. Review collected by and hosted on G2.com.

It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience. Review collected by and hosted on G2.com.

Common dislikes about the ServiceNow Now Platform include a steeper learning curve for intricate configurations, which can be challenging for some users. Additionally, the cost of implementation and licensing can be a concern for smaller organizations. Some users also express a desire for more straightforward customization options. Despite these concerns, it's important to note that individual experiences may vary, and these aspects might not be universal across all users. Review collected by and hosted on G2.com.

We've experienced the use of ServiceNow IT Service Management in our company. It can be employed anywhere on any smartphone or computer. By integrating the latest Android ServiceNow application we've shaped the world our staff members work in corporation. It's a straightforward way to post a ticket to ask for assistance, you really have a quick and easy interface and easy to use catalogue. Review collected by and hosted on G2.com.

There are various protocols that have various phases to be accompanied. You have few costumers with full access, you will have to pay extra. Beginners will require time to completely understand the UI of this forum as it is a bit complex to understand. Also, it is the platform that our business employ to monitor and deal with our management, distribution incidents and problems. Review collected by and hosted on G2.com.

The thing I like about ServiceNow IT Service Management is that it is easy to use, and the language used on the website is straightforward to understand. There are several choices available to us that can cater to the specific needs of an individual. The search bar makes it even more user-friendly, as users can search for the desired feature directly. The status of an already created ticket can be tracked hassle-free. Review collected by and hosted on G2.com.

Nothing specific. The website is a little slow while loading. It would be great if the website loads faster. Also, the chat window loads somewhat slowly, as is the case with generated responses. That speed can be improved significantly. Review collected by and hosted on G2.com.

The Best part is reporting, bunch of rady reports available along with customization option. This is making lofe easier by tracking SR/INC/CR across organization.

Customer support is best from Serive Now. Review collected by and hosted on G2.com.

This is easy to operate but still you need bit traninng/guidance if you are new user. Review collected by and hosted on G2.com.

I like that I am able to change work statuses as well as chat with customers through servicenow. It keeps an accurate record of what tickets I'm currently working. Review collected by and hosted on G2.com.

I dislike that I haven't found the feature to filter through notifications where I can only receive notifications about items/projects distributed I need to work on instead of getting all tickets for every single request a faculty or staff member has, along with their conversations. Review collected by and hosted on G2.com.

I am very happy to their interface which newly got updated. And it's easy to manage the UI in my experience. Their is multiple options to track the ticket and prevent the to SLA breaches. Easy to assine their tickets management system. Review collected by and hosted on G2.com.

Their mobile interface needs to update and require to add some new features like web experience Review collected by and hosted on G2.com.