In my organisation, we use the Service Now application for daily tickets and incidents, which is user-friendly. But try to be specific: Here is the one major factor I liked the most.
Self-Service Portal: This acctually reduces the IT team’s workload and improves user satisfaction. Review collected by and hosted on G2.com.
The only thing I dislike about service now is its high cost. ServiceNow can be expensive, especially for smaller organizations. Review collected by and hosted on G2.com.
Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
887 ServiceNow IT Service Management Reviews
ServiceNow is a tool for future with addition of latest AI models in it.
It started as a ticketing tool and has now become a tool for various purposes, from maintaining our assets to ordering multiple services with a single click, which can be tracked under a single portal.
It also helps you maintain and track your tickets in your mobile app. Review collected by and hosted on G2.com.
There is nothing to dislike about ServiceNow. It is growing every day. They are coming up with their bug solutions in every new release.
The new ServiceNow version has bugs when it is released but it is fixed by providing us patches in few months. Review collected by and hosted on G2.com.
Easy with which ITSM can be managed using ServiceNow.
RPA and Now Assist makes the job of support personnel effective and less time consuming. Review collected by and hosted on G2.com.
the ever increasing license cost. The pricing of bundled plugins need to be varied across the features and need urgent competitive re pricing.
Customer support for custom apps need to be enhanced. Review collected by and hosted on G2.com.
here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.
some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.
erviceNow IT Service Management - ITSM, one of the commonly used cloud-based solutions designed and crafted to automate IT services, smoothening the workflows and boost efficiency. It assists the businesses manage IT incidents, service requests, changes and problems in an organized and structured way. ServiceNow ITSM assist businesses to lower the operation timings, improve service delivery that boost the (UX) user experience and functioning of the user or present mates in the business. Review collected by and hosted on G2.com.
No dislike yet found to mention so far as it is really useful. Review collected by and hosted on G2.com.
ServiceNow IT Service Management ITSM is very easy to use. The UI is so simple. And the tasks such as Incident management, Problem record creation etc can be done in simple steps. And also by integrating this with the share point I am able to get the insights, trends. Review collected by and hosted on G2.com.
Integrating ServiceNow ITSM with other applications like Nexthink and Kore AI is challenging and complex. Also, sometimes it's difficult to understand, navigate, and stay up to date with all the available functionalities. Review collected by and hosted on G2.com.
Service now is a great Ticketing tool. Give a very user friendly interface, you can easily customize the Dashboard as your requirement. I have been using this soultion from last few years, exporting the report on daily bases becomes easy with SNOW. Provide the multiple Services like Chnages managment, Service request.
You can do the Automation to make your work easier. Review collected by and hosted on G2.com.
Overall the Tool is great but cost is quite high for samll organizations, and some time feels some slowness issues while opening the tabs, it took a bit longer then usual. Review collected by and hosted on G2.com.
I like how it offers a unified platform for managing incident, change and request management. I use it everyday and tools like flow designer make it easy for us to create and implement complex work flows with low or almost no code. I like how ServiceNow is helping us make strides with the predictive intelligence and virtual agents. ServiceNow integrates seamlessly with a wide range of third-party tools and services. Review collected by and hosted on G2.com.
The one aspect that i dont like about ServiceNow ITSM is the steep learning curve. When we aboard new member, they take a long time to adapt. More training materials on the revelant modules are needed. Review collected by and hosted on G2.com.
I like how its user friendly and easy to access and pre query feature of AND and OR functions which makes filtering easy and I also like the way we can create our own dashboard and different forms of visual representation of data like pie charts or graphs , easy to track the performance metrics Review collected by and hosted on G2.com.
Nothing as such disliked till now in my experience. Review collected by and hosted on G2.com.
The ticketing system is the best thing about ServiceNow ITSM. It is easy to use and can handle the load very well. I use it everyday for my work. It is easy to use and even saves my time. Review collected by and hosted on G2.com.
I would say that the User Interface needs to be improved. It is very plane. Review collected by and hosted on G2.com.
Incident Management is easy to use, Flow Designer can be implemented for several usecases, Asset Management for best customer support Review collected by and hosted on G2.com.
Integrations hub for servicenow collector, UI Designer that use ServiceNow's Javascript code Review collected by and hosted on G2.com.
