ServiceNow HR Service Delivery Pros and Cons

Everything is there like Payroll, Leaves, Recruitment, Learning Review collected by and hosted on G2.com.

Sometimes it is slow to load. Has system issues due to upgrades Review collected by and hosted on G2.com.

User friendly, Easy to use, Fast and accurate Review collected by and hosted on G2.com.

Interface can be improved .

Sometimes it's not responding Review collected by and hosted on G2.com.

Ease of use along with fluid UX and AI search. Review collected by and hosted on G2.com.

No free trial or freemium model. Sometimes can be slow. Review collected by and hosted on G2.com.

It's an easy to use tool, which empowers the end user also the HR agents working on it. The extensive level of features and modules available also make it easier to develop custom apps. Review collected by and hosted on G2.com.

Nothing much, the native UI felt a little outdated, but with the new UI released this new version, that issue has been addressed as well. Review collected by and hosted on G2.com.

As an HR rep:

Easy of use

Easily configurable

As a developer:

The learning curve is not steep

an end-to-end HR journey can be established in a matter of months Review collected by and hosted on G2.com.

Interoperability with other applications like workday had some challenges, especially without Integration hub Review collected by and hosted on G2.com.

Service now offers automated, user-friendly solutions for security operations, Customer service management, Human Resources, facilities, and business applications. I like it the most because I work service now it's effortless to communicate with people solve their cases. Review collected by and hosted on G2.com.

There are no dislikes as I'm personally benefitted from that. Employees too from all over the world find it very useful. It's great working in service now application. Review collected by and hosted on G2.com.

Helps in providing a service to clients and queries Review collected by and hosted on G2.com.

Dislike the manual allocation in assigning a case Review collected by and hosted on G2.com.

It has some great capabilities to filter for searches. Also you are able to categorize cases by descriptions. Review collected by and hosted on G2.com.

Sometime the filters can be challenging to get right to work effectively. Review collected by and hosted on G2.com.

SLA management, ticket boards and multiple ways to create dashboards and granular data reports Review collected by and hosted on G2.com.

It's so much intuitive, implementation can have a steep learning curve in how to navigate system specially if some employees are playing the role as "collaborators". Review collected by and hosted on G2.com.

I like how this software provides a central location for storing and managing employee documents. Review collected by and hosted on G2.com.

This software works well and their is nothing really to dislike. Review collected by and hosted on G2.com.