[ Service... Reviews ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) # ServiceNow HR Service Delivery Features ##### ## Core HR (6) Organization Management Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc. Time, Attendance, and PTO Tracks time, attendance, paid time-off (PTO), sick time, schedules, and other workforce-related information. Expense Management Contains functionality for employees to submit expenses reports and track reimbursments Salary Structures Manages position descriptions and pay grades/structures for each role Compliance Helps protect risk areas by ensuring compliance standards are met through tracking and reporting Benefits Administration Enables employees to manage their benefit plans by viewing plans, make changes during open enrollement, and for life event changes. Employers can report and manage payroll deductions based on selected plan options Show More ##### ## Platform (5) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Platform Content (6) Forms Library Provides users with a pre-built library of templated forms related to the hiring process. E-Forms Provides electronic forms for employees to complete. E-Signature Enables new hires to sign forms electronically. Background Checks Enables the employer to perform background checks. Offer Letter Approvals Provides user with offer letter templates. Offer Letter Templates Enables all stakeholders to approve offer letters. Show More ##### ## Platform Additional Functionality (4) Self-Service Portal Enables employees to login and view their onboarding process. Compliance Training Provides training on relevant compliance issues. Automated Onboarding Workflows Provides workflows which track new hire progress. Onboarding Notifications Provides notifications about the onboarding process to both the new hire and manager. Show More ##### ## Platform Data (2) Time-to-Productivity Reporting Provides metrics on the time it takes a new hire to reach productivity. Visualization Contains tools to visalize data sets or workflows. Show More ##### ## Customization (2) Customization Provides a customizable soltution that HR professionals can adjust to suite the organization's needs. HR Integrations Integrates with core HR software to access employee information. Show More ##### ## HR Content (3) Knowledge Management A place to create articles with important information about processes and other crucial information that is easily accessible by employees. Content Delivery Tools to create and deliver content throughout an organization. Document Management The ability to organize and manage a variety of documents. Show More ##### ## Logistics (3) Security Secure solution so administers can maintain access rights and security. Employee Portal Employee portal lets employees log into the system to access all company and employee information. AI Uses AI processes to automate workflows by developing a comprehensive HR-knowledge base. Show More ##### ## Management (5) Ticketing Platform Tools that help create and manage a ticketing platform that facilitates cross-departamental communication. Single Sign-On The ability to sign onto a platform once and access a variety of software solutions without needing to sign into each one individually. Business Process Management Tools to create and organize business process flowcharts and documentation. Self-Service Web-based or intranet self-service portal enables employees to submit service requests. Dashboard & Reporting Dashboard and reporting on HR activities with workforce analytics capabilities. Show More ##### ## Recruiting and Onboarding (1) Onboarding Tracks key steps in onboarding process including new employee orientation and employee payroll documents. Show More ##### ## Investigation (4) Separate Workflows Case management of investigations related to Employee Relations are handled in a separate workflow (including HRBPs, HR Managers, etc.) than other generic case requests. Anonymity Employee grievances, feedback, and complaints have channels of communication that are protected by anonymity Documentation Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. Confidentiality Case processing happens with strict confidentiality where a case's access is only authorized to professionals directly responsible for its execution and outcome. Show More ##### ## Access (1) Collaborative Case accessibility is restricted by authorization. Access is granted to HR personnel that are designated investigators and others involved in an investigation's (Legal, HRBPs, HR Managers, etc.) standard operating procedure Show More ##### ## Employee Experience (3) Policy During the complaint process, self-help resources are readily available to help the employee understand which company policy is relevant to their situation and a general framework on how the investigation will progress. Multi-channel The product is user friendly for employees and complaints can be delivered across many channels (chat, trouble ticket, email, etc.) Cross-platform The product is able to be accessed from the employee side on a mobile platform Show More ##### ## Generative AI (4) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Onboarding (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![SAP SuccessFactors HCM](https://images.g2crowd.com/uploads/product/hd_favicon/edf2d15ffc689390deffd10a34a9fc03/sap-sap-successfactors-hcm.svg "SAP SuccessFactors HCM") SAP SuccessFactors HCM 4.1/5(1,657) ](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) [ ![Workday HCM](https://images.g2crowd.com/uploads/product/hd_favicon/606c76b1813abca2e96fde9dc8fa51ec/workday-hcm.svg "Workday HCM") Workday HCM 4.1/5(1,692) ](https://www.g2.com/products/workday-hcm/reviews) [ ![Oracle PeopleSoft](https://images.g2crowd.com/uploads/product/hd_favicon/4a5e2bce3268525177e39759aee1107d/oracle-peoplesoft.svg "Oracle PeopleSoft") Oracle PeopleSoft 3.8/5(692) ](https://www.g2.com/products/oracle-peoplesoft/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-hr-service-delivery/competitors/alternatives) ServiceNow HR Service Delivery Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f66c8017520b5b045a45f334e06f187a/sap-sap-successfactors-hcm.jpg "Product Avatar Image") SAP SuccessFactors HCM 4.1/5(1,657) [ Compare Now ](https://www.g2.com/compare/sap-sap-successfactors-hcm-vs-servicenow-hr-service-delivery) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da9feb796aa33c11bb146eb406eb0b86/oracle-global-human-resources-cloud.png "Product Avatar Image") Oracle HCM Cloud 3.8/5(87) [ Compare Now ](https://www.g2.com/compare/oracle-global-human-resources-cloud-vs-servicenow-hr-service-delivery) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f11882acb21be8765a2d8a35e643478e/oracle-peoplesoft.png "Product Avatar Image") Oracle PeopleSoft 3.8/5(692) [ Compare Now ](https://www.g2.com/compare/oracle-peoplesoft-vs-servicenow-hr-service-delivery) ##### Categories on G2 [ Core HR ](https://www.g2.com/categories/core-hr)[ Onboarding ](https://www.g2.com/categories/onboarding-software)[ HR Service Delivery ](https://www.g2.com/categories/hr-service-delivery) [ Relocation Management ](https://www.g2.com/categories/relocation-management)[ HR Case Management ](https://www.g2.com/categories/hr-case-management) Show More ##### Explore More [ What is the top-rated video content creation platform for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-video-content-creation-platform-for-enterprises)[ Which is the best platform for managing sales team bonuses ](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses)[ Top tools for programmatic display ad buying ](https://www.g2.com/discussions/what-are-the-top-tools-for-programmatic-display-ad-buying) [ Anti Money Laundering (AML) ](https://www.g2.com/glossary/anti-money-laundering-aml-definition)[ Top-rated platforms for workforce shift planning ](https://www.g2.com/discussions/top-rated-platforms-for-workforce-shift-planning)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews?qs=pros-and-cons) Show More [ What is the top-rated video content creation platform for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-video-content-creation-platform-for-enterprises)[ Which is the best platform for managing sales team bonuses ](https://www.g2.com/discussions/which-is-the-best-platform-for-managing-sales-team-bonuses)[ Top tools for programmatic display ad buying ](https://www.g2.com/discussions/what-are-the-top-tools-for-programmatic-display-ad-buying) [ Anti Money Laundering (AML) ](https://www.g2.com/glossary/anti-money-laundering-aml-definition)[ Top-rated platforms for workforce shift planning ](https://www.g2.com/discussions/top-rated-platforms-for-workforce-shift-planning)[ Pros and Cons Details ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews?qs=pros-and-cons)