I have been using this tool for almost two years and this is the best ticketing tool to manage, assign and observe how the team is using it. Review collected by and hosted on G2.com.
One thing I observed that I have faced an issue is the search is not sophisticated. If the search is made more exact, that would help all the users in my opinion. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for ServiceNow Field Service Management
From inventory to IT service management (changes, tickets, etc) this platform gave us organised processes and more that translated to better customer service and satisfaction. Review collected by and hosted on G2.com.
Training and skills to manage the platform can be costly in my humble opinion, but varies to regions. Review collected by and hosted on G2.com.
Its helps in tracking the work flow and to update the work process and it helps in customizing the ticket process. Review collected by and hosted on G2.com.
As i'm a daily user not found any dislike till now. Review collected by and hosted on G2.com.
Helpful to collate huge data for reporting purposes and analysis. I have worked on it for almost 2 and half years. So I can say it is best for the data collation. Review collected by and hosted on G2.com.
The UI does not feel good, it can be improved to look engaging and the ease of use can be increased. Like accesing the history on Incident, we have to scroll all the way down and click on each email response. May be it can improved. Review collected by and hosted on G2.com.
The filters that they are using is really helpful as if seamlessly works with SQL.
It helps in collaborating many task into priorities that we want them to be in.
It helps tracking the assigning or u assigning of tasks to the resources. Review collected by and hosted on G2.com.
The problem lies in the virtual agent. It takes a lot of time.
One thing I feel like is the user interface is not user friendly. It will take a bit of time for the person to accustomed to it. Review collected by and hosted on G2.com.
This is an amazing zoom for communication between co workers and management. The platform is easy to use and there are many helpful learning tools to get better at using the product. Review collected by and hosted on G2.com.
Some things were a bit harder to find then others. Once you find it it's easy to use. Also the cost to use the service is a bit pricey but has a lot of features. Review collected by and hosted on G2.com.
FSM is a nice feature from SN to allow the customers to manage and automate the key processes to solve the biz problems effectively. This is a new feature introduced in Utah version and I am still in learning phase to give more updates/findings. But I am familiar about it at a high level and is helpful for the biz to work on resources, skills, assets and locations. Review collected by and hosted on G2.com.
As I mentioned, I am new to this feature and I don't see any drawbacks based on my knowledge. Review collected by and hosted on G2.com.
It's very user-friendly for nontechnical users; users on the field can easily assign and track tasks assigned to themselves and the team. Review collected by and hosted on G2.com.
It needs a very stable internet connection while used on-field. Sometimes it takes time to load tasks assigned. Review collected by and hosted on G2.com.
Work order dispatch and Asset Management (when integrated). Eliminate a lot of paper and mundane time consuming tasks. Review collected by and hosted on G2.com.
Used to be part of the CSM module before the San Diego release. Now sold per fulfiller. Review collected by and hosted on G2.com.
Service Now helps us to create CAB or Incident requests quickly, and it incorporates various tasks to be assigned in different priorities. Review collected by and hosted on G2.com.
There's not much to dislike but making the UI more friendly would be better. Review collected by and hosted on G2.com.
