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I like that I can schedule, route, email, mail my database easily within one program Review collected by and hosted on G2.com.
The reporting needs work and the call center function needs completion in the newest update. My call center cannot use the current version to schedule and the billing for the call center is very time consuming. I also don't like that I can't print all AR invocies easily. Review collected by and hosted on G2.com.
5 out of 6 Total Reviews for ServiceMonster
I found the product easy to use very streamlined and technicians find the app easy to use as well. Because it's easy to use does not mean that it doesn't provide all the reports and information you need. That's there as well! Review collected by and hosted on G2.com.
Wish there was a new call center for version 6 Review collected by and hosted on G2.com.
Customer service - they always answer quickly and are very helpful. Review collected by and hosted on G2.com.
The money tracking isn't always the most accurate based on month you get payment. Review collected by and hosted on G2.com.
Google Maps and Fill My Schedule automation is a real time saver. Review collected by and hosted on G2.com.
Internet based software is frequently slow and sometimes inaccessible. Integration with other software isn't as robust as I would like. Bidirectional email and texting with blasting would be great. Review collected by and hosted on G2.com.
Service monster tries to have every feature that anyone would want or need. the result is that it can sometimes be a little complicated so there is a learning curve to get things working the way that you want them to. Review collected by and hosted on G2.com.
Service monster expects you to run and have a process flow the way they would want you to, if you have a different process flow then what they expect or deem the right way, you have to adapt. Review collected by and hosted on G2.com.
