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ServiceDeck Reviews & Product Details

Ujjawal S.
US
Executive Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

ServiceDeck can help centralize and organize service requests, making it easier for teams to track, prioritize, and resolve issues efficiently.

ServiceDeck often includes features that facilitate communication between users, teams, and departments, allowing for better collaboration in resolving issues or fulfilling service requests. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

There is nothing that can be disliked about ServiceDeck, it is providing the features that should be there in a service software. Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

ServiceDeck typically offers automated routing and escalation functionalities, ensuring that tickets are assigned to the appropriate personnel and escalated when necessary. This automation can help streamline workflows, reduce manual intervention, and improve response times. Review collected by and hosted on G2.com.

ServiceDeck Overview

What is ServiceDeck?

ServiceDeck is a powerful field service management (FSM) software designed to revolutionize your field service operations. Ideal for service providers like plumbers, electricians, cleaners, landscapers, and many others, ServiceDeck streamlines operations, automates processes, and enhances customer connections with its cutting-edge dispatching software and field worker management tools. Explore the incredible features ServiceDeck provides: 🔗 Connect - Marketplace: An AI-Powered marketplace tailored to your business, offering instant access to new markets, clients, and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a database of Service Providers for efficient outsourcing. - Customer Portal: Offer customers a personalized portal to view and manage their requests, quotes, invoices, and job statuses. - Mobile App: Empower your team with a mobile app for live location tracking, work history access, project status updates, and time-off requests. 🎛️ Manage - Smart Scheduling: Leverage our advanced scheduling software to visualize your company's daily workload and assign jobs based on team availability. - Document Management: Maintain organization with all job-specific documents in one place, enabling your team to attach project images on-the-go. - Integrated Invoicing: Effortlessly convert jobs into customizable invoices with a single click, providing customers the convenience of online payments through various methods. 🤖 Automate - Custom Integrations: Optimize your operations by integrating ServiceDeck with existing platforms like Stripe, QuickBooks, and WordPress. - Automated Proposals: Deliver a personalized and automated proposal process by integrating your public website with ServiceDeck for seamless quotation requests. - Detailed Reporting: Monitor your team's workload and efficiency with in-app time logs, and track your revenue and expenses to make informed business decisions. 🌟 Top Features: - Worker Availability: Schedule intelligently based on employee availability, time off, and daily breaks. - GPS Tracking: Keep track of your team's location with in-app live tracking and interactive maps. - Document Management: Easily attach project images on-the-go and store all job-specific documents in one place. - Scheduling and Dispatching: Streamline job assignments and resource allocation with efficient scheduling and dispatching tools in our field service management software. Transform your service business with ServiceDeck and focus on delivering outstanding services to your customers. Experience the difference ServiceDeck can make for your business. Don't wait – try ServiceDeck now and elevate your field service operations to new heights with our comprehensive FSM software!

ServiceDeck Details
Languages Supported
English
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Product Description

ServiceDeck is an ultimate FSM software that integrates the success of your business, the workload of field workers, and the needs of your customers


Seller Details
Year Founded
2022
HQ Location
Mississauga , CA
Twitter
@Servicedeck_io
43 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®

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Overview Provided by:

Recent ServiceDeck Reviews

OS
Oksana S.Small-Business (50 or fewer emp.)
5.0 out of 5
"This is my favorite product yet"
Working with ServiceDeck has been an absolute plasure. It has all necessary features I need to run my business smooth.
Zaza D.
ZD
Zaza D.Small-Business (50 or fewer emp.)
5.0 out of 5
"The best tool for business"
ServiceDeck gave my business opportunity to make it successful in all directions. It's about receiving, scheduling, distributing and sending the in...
dhanush r.
DR
dhanush r.Small-Business (50 or fewer emp.)
5.0 out of 5
"Streamlined and user-friendly support platform"
ServiceDeck offers an intuitive interface that makes it easy for users of all technical levels to navigate and manage tasks efficiently. The platfo...
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ServiceDeck Media

ServiceDeck Demo - Dashboard
Stay on top of your field service business with ServiceDeck's intuitive and easy-to-navigate dashboard. Get a comprehensive overview of your day-to-day operations, monitor key performance indicators, and make informed decisions in real-time. Gain full control and visibility over your workforce, c...
ServiceDeck Demo - Marketplace
Tap into new business opportunities and expand your customer base with ServiceDeck's AI-powered marketplace. Discover potential clients, connect with partners, and showcase your services to a wide audience. Benefit from our data-driven Business Directory and leverage positive customer reviews and...
ServiceDeck Demo - Smart Scheduling
Say goodbye to scheduling conflicts and maximize your team's efficiency with ServiceDeck's intelligent scheduling feature. Our platform enables you to easily assign jobs based on your workers' availability, skills, and location. The drag-and-drop calendar makes it a breeze to visualize and manage...
ServiceDeck Demo - Quote Management
Streamline your quoting process with ServiceDeck's powerful quotes management feature. Generate personalized, professional proposals quickly and easily, and send them directly to your clients for review. Automate the quotation process by integrating your public website with ServiceDeck, allowing ...
ServiceDeck Demo - Invoice Management
Simplify your invoicing process with ServiceDeck's integrated invoicing feature. Convert completed jobs into customizable invoices with just one click, and send them to your clients in no time. Offer your customers the convenience of multiple online payment options and reduce the hassle of manua...
ServiceDeck Demo - Customer Management
Build long-lasting relationships with your clients using ServiceDeck's robust customer management system. Organize client information, track service history, and manage ongoing communication effortlessly. Keep your customers informed with real-time updates and notifications, and provide them with...
Answer a few questions to help the ServiceDeck community
Have you used ServiceDeck before?
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33 out of 34 Total Reviews for ServiceDeck

4.4 out of 5
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33 out of 34 Total Reviews for ServiceDeck
4.4 out of 5
33 out of 34 Total Reviews for ServiceDeck
4.4 out of 5

ServiceDeck Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
dhanush r.
DR
software developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

ServiceDeck offers an intuitive interface that makes it easy for users of all technical levels to navigate and manage tasks efficiently. The platform is packed with a variety of features, such as seamless ticket tracking and customizable workflows, which help streamline operations. Additionally, the customer support team is highly responsive and resolves issues promptly, enhancing the overall user exprinece. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

While ServiceDeck is robust, the initial setup and configuration can be slightly time-consuming, particularly for larger teams with complex needs. Some advanced features may require a learning curve, and occasional updates can introduce minor bugs that disrupt workflows temporarily. Improved integration with third-party tools could further enhance the platform's versatility. Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

ServiceDeck has significantly improved our ability to manage and track customer service requests. Previously, we faced challenges with delayed responses, miscommunication, and difficulty in prioritizing tasks. ServiceDeck's centralized ticketing system ensures all requests are organized and easily accessible, reducing response times and increasing customer satisfaction. Review collected by and hosted on G2.com.

Ganesh K.
GK
Tech Support
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

Their team is responsive and helpful whenever I reach out with a query. They make sure the issues are resolved quickly, which adds to a smooth experience.Coming to the ease of use the platform is user friendly, and it doesn't take much time to get used to it. its easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Nothing to dislike but can be improved loading time at times , certain features take a bit longer to load , which can be sightly frustrating , especially when I'm in a hurry. Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

Servicedeck has been really helpful for our construction CRM and filed service management need. It has made managing field terms and projects much easier and improved how we track leads and communicate with clients. Review collected by and hosted on G2.com.

Zaza D.
ZD
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ServiceDeck?

ServiceDeck gave my business opportunity to make it successful in all directions. It's about receiving, scheduling, distributing and sending the invoices. Also, you have all the financial information for taxes. It's like all in one. I recommend the business owners ServiceDeck Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

I do not have anything to say about it.

All I can say is that like it Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

No paper work

No waste of time for the unnecessary things

Collecting all the financial information for analytical purposes and for hst calculation Review collected by and hosted on G2.com.

OS
Account Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ServiceDeck?

Working with ServiceDeck has been an absolute plasure. It has all necessary features I need to run my business smooth. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

i love everything that ServiceDeck offers Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

It keeps truck of all our construction project. Review collected by and hosted on G2.com.

Dan J.
DJ
Senior Manager - Enterprise Solutions
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

App and feature to connect with customers Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Integrations are less which can be improved to import more data Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

All services in one stop solution and visibility Review collected by and hosted on G2.com.

OS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ServiceDeck?

With ServiceDeck we can schedule projects, communicate with clients, and manage invoices has transformed how we work. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Only positive feedback about the use of ServiseDeck Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

We can schedule projects, communicate with clients, and manage invoices has transformed how we work. It's like having an extra set of hands-on deck, helping us to stay organized and efficient. Review collected by and hosted on G2.com.

Pranita V.
PV
Operations Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

Tagging makes most earise for other management to thorough internal reports Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

There should be visual process flow to understand better Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

It minimize the usage of excel which is very time consuming process Review collected by and hosted on G2.com.

SC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

The best part about servicedeck is that it acts as a single stop solution for document management, process scheduling and assigning the task to the on-field operators.We can easily track the assigned jobs, see the progress status and the history of tasks performed over a period of time Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

One of the very irritating things is while onboarding the workers, it sometimes offer glitch such that I have to renter the work information. The integartion with HRMS should be seamless and the other critcial thing is that they push the status of each status on the screen which can be avoided Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

The foremost problem which is being resolved is the field management part of it which is very seamless now. We are monitoring every activity from a central location now and raising tickets, assigning tasks and managing a pile of documents is possible in the single solution. Review collected by and hosted on G2.com.

Adarsh Kumar S.
AS
Internship Trainee
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ServiceDeck?

The UI, performance, and efficient ticket management on a single platform are what I liked most about ServiceDeck. Multiple options for different kind of surveys. Free trials. Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Nothing about ServiceDeck can be critiqued because it offers the features that any service software should have. Although The UI can be more vibrant. Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

ServiceDesk solves the issue of unorganized support requests with a productive ticketing system. Also helps in monitoring service performance and effectively navigating operations on the ground. Review collected by and hosted on G2.com.

SV
Associate
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ServiceDeck?

One of the standout features of ServiceDeck is its commendable user interface. It's designed to be straightforward so that it can easily understand for both tech and non-tech users Review collected by and hosted on G2.com.

What do you dislike about ServiceDeck?

Although ServiceDeck does provide customization in various aspects of its service, there is a scope for improvement in certain areas. For example, the capability to modify for the specific requirements to user Review collected by and hosted on G2.com.

What problems is ServiceDeck solving and how is that benefiting you?

ServiceDeck tackles the issue of disorganized support requests by utilizing its efficient ticketing system and it effectively tracks issues, optimizes the resolution process and improves support management Review collected by and hosted on G2.com.