ServiceBell Reviews & Product Details

I love the live feed that enables you to see what are your website visitors seeing. I also love the ability to do live calls and screen sharing. It's proven to be very useful!

The customer service is also great! Review collected by and hosted on G2.com.

It's sometimes glitchy and does not respond as expected. Review collected by and hosted on G2.com.

The solution gives us insight into the prospects and instant access as they are learning about us. We can address their questions immediately and provide value from the first moment. We have been able to generate additional leads outside of the normal funnel. Our sales team can control the sales messaging and cycle from the first interaction. Review collected by and hosted on G2.com.

The only negative is that it doesn't pair with our CRM. But not many solutions do. This is not the fault of ServiceBell, Pipedrive is not well supported Review collected by and hosted on G2.com.

Integration of the software with CRM.

Availability of live support services.

Automation of time consuming processes and availability of self-services.

The product enables voice calls and administration of quizzes and assessments.

Affordability and ease of use.

ServiceBell integrates with machine learning systems and enables connection with quality leads in real-time.

It allows bulk messaging and promotion of newly developed products through live chat.

Customer chat history can be retrieved which enables continuous communication in case the previous customer service provider is not available.

Customizability of the platform and unlimited implementation.

The product multi channel enables quality lead generation. Review collected by and hosted on G2.com.

I am a regular user of ServiceBell and I have not noticed any failures. The software is up to scratch. Review collected by and hosted on G2.com.

Servicebell provides a good software which allows a company to connect with their clients in a easy way .

It helps us to categorise our clients with three categories which make our buisness much easier than earlier. Service bell is good with easy to understand software which looks like familiar with a good costomer support which really helps to clear problems very quickly. Review collected by and hosted on G2.com.

Sometimes it arises problem with low coustomer support and little bit glitches. Sometimes problems arise that make the platform unstable.This platform is quite an expensive subscription. Review collected by and hosted on G2.com.

The software has created useful features that ensure there is a live chat, which creates instant solutions. Further, the ease of managing visitors in a website is also a merit that we obtain from this software. The creation of a remote solution, which allows customer support to be effective and speedy is also a likeable feature. Review collected by and hosted on G2.com.

The software is a qualified solution, that ensure there is a live chat that is effective, swift, and easy to integrate with other credible options. The platform has benefited users in a large way. Review collected by and hosted on G2.com.

It turns our website into a "retail like" experience, where we can start a video chat with anyone visiting our site. We can see live activity on our site in real-time. This has helped us find issues, get real-time feedback and, most importantly as people are building an order, and at just the right time offer help and support so they become happy customers. Servicebell has helped us convert far more visitors by guiding and connecting with them quickly. Review collected by and hosted on G2.com.

There is not much to dislike! As a startup, it is a fairly costly subscription. Review collected by and hosted on G2.com.

Not only can I provide live chat assistance, I can also engage customers via audio/video calls. It is like facebook messenger+google meet combined which is awesome. It also provides the ability to integrate with CRM application that makes the platform a one stop shop for all customer related info's. Review collected by and hosted on G2.com.

Occassional hiccups in which makes the platform unusable. Understandable and Acceptable since their live support are always there to make sure it is up and running as it should be. Review collected by and hosted on G2.com.

As a startup with a lean team, ServiceBell has been a game-changer for us. ScreenSpace provides a platform for marketers to create self-guided buying experiences through immersive storytelling. Although powerful, it can sometimes lose that human touch.

ServiceBell's live video chat feature has helped us re-introduce a personalized and authentic connection with potential leads, improving our conversion rate and client relationships – while complimenting our PLG motion.

As a hybrid tool/agency, the CS capabilities like screen takeover allows our creative directors to interface more seamlessly with our clients inside our platform.

The integration with HubSpot is seamless, making lead tracking, alerts, and record updates extremely easy. The video voicemails provide a unique, personalized touch and help us maintain momentum even when we're off hours. Review collected by and hosted on G2.com.

Though the benefits outweigh the drawbacks, the video-centric approach might not appeal to all our prospects. Some visitors may feel a bit overwhelmed or uncomfortable with the instant video engagement. Update → as of this week, they just released a new outbound audio-only call option. This team is on top of it! Review collected by and hosted on G2.com.

I love how ServiceBell has turned our website into an interactive sales tool. The real-time visitor

tracking and instant video/call triggers make it easy to engage prospective customers right when

they show intent. This has been game-changing for capturing more leads and driving

conversions from our website traffic. Review collected by and hosted on G2.com.

The video-first approach may feel intrusive for some prospects & the software is continuously

being improved with new functionalities that can catch you off-guard at times. Though overall,

the benefits of real-time engagement outweigh this minor gripe. Review collected by and hosted on G2.com.

This product helps you connect directly with visitors on your website - whether that is for sales or helping clients use your product. It's incredibly insightful and helpful. I couldn't recommend it more. Review collected by and hosted on G2.com.

If I had to say something, I would recommend assigning someone on your internal team to maximize the product. It's easy to turn a product like ServiceBell on and forget about it...but if you are intentional about maximizing it, the ROI will be there. Review collected by and hosted on G2.com.