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SendSuite Reviews & Product Details

SendSuite Overview

What is SendSuite?

From the moment a package arrives on your premises to the moment it is delivered, Sendsuite® Tracking delivers clear visibility into a parcel’s journey. The cloud-based package receiving and tracking software delivers accurate status updates and chain of custody detail of inbound packages. By automating labor-intensive manual processes, SendSuite Tracking improves efficiency and helps to eliminate error, providing security, real-time reporting and peace-of-mind.

SendSuite Details
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Product Description

From the moment a package arrives on your premises to the moment it is delivered, Sendsuite® Tracking delivers clear visibility into a parcel’s journey. The cloud-based package receiving and tracking software delivers accurate status updates and chain of custody detail of inbound packages. By automating labor-intensive manual processes, SendSuite Tracking improves efficiency and helps to eliminate error, providing security, real-time reporting and peace-of-mind.


Seller Details
Year Founded
1920
HQ Location
Stamford, CT
Twitter
@PitneyBowes
26,556 Twitter followers
LinkedIn® Page
www.linkedin.com
11,912 employees on LinkedIn®
Ownership
NYSE: PBI
Total Revenue (USD mm)
$3,554

Joseph N.
JN
Overview Provided by:
Strategy and Planning for Digital Experience

Recent SendSuite Reviews

Jason E R.
JR
Jason E R.Enterprise (> 1000 emp.)
3.0 out of 5
"Classic style that could use updating"
Everything works. Easy to Navigate. Does what you need it to but dont expect much more.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"All in one pacckage"
Put an end to my complaints and troubles, appreciated that
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Dumpster Fire"
Online payment but it’s making to type 40 characters and there’s nothing else good to say about Pitney Bowes.
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SendSuite Media

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14 SendSuite Reviews

3.3 out of 5
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14 SendSuite Reviews
3.3 out of 5
14 SendSuite Reviews
3.3 out of 5
G2 reviews are authentic and verified.
Jason E R.
JR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

Everything works. Easy to Navigate. Does what you need it to but dont expect much more. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Dated. Very Dated could use interface updating. That is the main reason why we switched programs Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

being able to keep track of packages and get signatures to keep a chain of custody on packages in the mailroom Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

Sendsuite makes it so much easier to track our lab packages using an online cloud system. We are no longer collecting paper packaging slips or maintaining a logbook now that we are using sendsuite. The things we like are ease of use and management.

Gain complete visibility and control of all incoming packages and mail that enter your organization through a simple scan of a barcode. Eliminate time-wasting searches and improve customer satisfaction. Plus, with the ability to integrate with an Intelligent Locker, you can provide 24/7 secure pickup service to your recipients, while saving valuable time and reducing costs. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

I have not had a single complaint using sendsuite. Maybe the interface could be made more user friendly but that’s about it. Review collected by and hosted on G2.com.

Recommendations to others considering SendSuite:

Try to get familiar with the interface first before going all in. Get a trial version. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Easy package tracking, easy management, effective, and time saving. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

I love that it is cloud based and records everything in such a neat order. I didn't get to utilize it much but in my experience, i found myself wishing USPS had this. It allows for there to be a chain of custody and puts a responsibility of the carrier Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Sometimes information would have to be put in manually or not be pre recorded. I think this is because its still improving. Review collected by and hosted on G2.com.

Recommendations to others considering SendSuite:

If you have an issue of tracking packages or they switch hands a lot this would be a good software to look into Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Its solving the issue of wondering where the package is. The custody process eliminates that. Ease of mind is such a big benefit Review collected by and hosted on G2.com.

NC
Graphic Designer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

I like how easily the information is processed and comes up automatically by just entering the order number for an item a customer already paid.

Can setup cost effective shipping options for client orders. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Program crashes sometimes and no standard sizes for packages. Review collected by and hosted on G2.com.

Recommendations to others considering SendSuite:

Sendsuite is okay, but consider to test out other alternatives. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Saves time and processed everything smoothly and fast. Review collected by and hosted on G2.com.

Verified User in Machinery
EM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

Online payment but it’s making to type 40 characters and there’s nothing else good to say about Pitney Bowes. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Oh where to start? How about when they charged me 2 leases on the same machine and it took 6 MONTHS and commenting on their Facebook page to get a response. They actually have a recording on their phone that says they are busy and disconnects you. Even if you choose to waste minutes of your life waiting on hold. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Shipping discounts Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

I like the design of the interface. The program is very simple and minimal. Have t found a bug hey. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Some information needs to be manually inserted. The program isn’t fully developed yet. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Not knowing where my packages are. Ease of mind is comforting. Review collected by and hosted on G2.com.

Danielle B.
DB
Medical Records Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

Easy tracking from laptop I also like that it is a cloud based tracking system Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

I don’t use it enough to know of any negatives Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about SendSuite?

Put an end to my complaints and troubles, appreciated that Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Design was new to me at first but got the hang of it, but that was to be expected Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

Transparent incoming and tracking, so really like that bout SendSuite Review collected by and hosted on G2.com.

Evan A.
EA
Sales Associate
Music
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

I like the intuitive design of the interface. The program is very easy to navigate and I have dealt with very little bugs while using, even though I use it every day. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

At times, when I prepare to ship something internationally, the country is missing from the list of options. This seems random and it has only happened a small handful of times. Review collected by and hosted on G2.com.

Recommendations to others considering SendSuite:

I believe we get a better deal from elsewhere on UPS and FedEx shipments, so we only use SendSuite for USPS, but if you want an interface that is extremely clean and intuitive, I would go for this one every time. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

We are a retail outfit that sells motor parts. Although we take walk-ins, the vast majority of what we sell is mailed out, so having a streamlined way to ship out USPS packages is extremely convenient and makes my job much easier. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SendSuite?

The layout is very easy and dumbproof. With training, anyone can use it. Review collected by and hosted on G2.com.

What do you dislike about SendSuite?

Crashes a lot and sometimes it will just close the tab as I’m using it. Review collected by and hosted on G2.com.

What problems is SendSuite solving and how is that benefiting you?

It helps keep everything cohesive Review collected by and hosted on G2.com.