Parcel Tracker Mailroom Reviews & Product Details

We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Review collected by and hosted on G2.com.

There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review collected by and hosted on G2.com.

Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. Review collected by and hosted on G2.com.

Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. Review collected by and hosted on G2.com.

Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms.

Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived.

User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users.

Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers.

Package History: Allows you to view past deliveries for reference or record-keeping. Review collected by and hosted on G2.com.

Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website.

Limited Customisation: Few options to personalise notifications or tracking settings.

Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users.

Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps. Review collected by and hosted on G2.com.

Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Review collected by and hosted on G2.com.

There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review collected by and hosted on G2.com.

The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack. Review collected by and hosted on G2.com.

The application is prone to crashing or errors if left open too long. This causes the app to restart frequently. Review collected by and hosted on G2.com.

Parcel Tracker has immensely helped our team eliminate manual tracking/logging of parcels and created efficiencies with managing parcels daily. The data is easily searchable and retrievable, and helps our team easily track our daily parcels and produce accurate and timely reporting as needed. Review collected by and hosted on G2.com.

The barcode reader is very sensitive and will pick up additional barcodes/QR codes when scanning, which takes some time to get accustomed to. Review collected by and hosted on G2.com.

It allows me to log both incoming and outgoing mail, add notes about the contents of each package, download the records as a CSV file, and send automated emails to each affected employee. Review collected by and hosted on G2.com.

The app can’t be used when the Wi‑Fi is down, which delays accurate package tracking and makes it harder to track packages correctly. Review collected by and hosted on G2.com.

The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession Review collected by and hosted on G2.com.

There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities. Review collected by and hosted on G2.com.

We’ve been using Parcel Tracker in our buildings for a couple of years now, and it’s been a game-changer. It’s incredibly easy to set up and run—once you’ve uploaded your building and recipient information, you’re good to go in no time.

Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. Review collected by and hosted on G2.com.

It would be great if Parcel Tracker could integrate with our CRM system so recipient information could be updated automatically. That way, we wouldn’t need to upload recipient details manually—they’d sync directly into Parcel Tracker, saving time and reducing errors. Review collected by and hosted on G2.com.

What we like most about Parcel Tracker Mailroom is that it is very user friendly, efficient and cost effective. Review collected by and hosted on G2.com.

What we like least about Parcel Mailroom Tracker is that you need a strong Wi-Fi signal at all times, to avoid synchronization issues. Review collected by and hosted on G2.com.