Sendoso fits into the integrated marketing machine. They are fully integrated with SFDC, offer integrations to Marketo and Xant, and make it easy to get setup.
They also handle funding sources in a thoughtful way. You can create sends and give a budget to BDRs, set up separate funding sources for other campaigns or groups, and keep track of everything with their analytics.
The big plus, and what really makes Sendoso a valuable partner, is the project management and customer success teams. I'm always able to get help with setup and potential issues. They have helped me execute ambitious ideas, and they have saved me dozens of hours per project. They also will warehouse items for you.
Sendoso helps provide an attention-getting personal touch to campaigns. It helps prospect companies know your emails are not mass and from robots. Little touches like logo tape, handwritten notes, and delivery notifications help get opportunities. We've actually been complimented for our mail campaigns.
Direct mail and egifting are working for us. We can credit Sendoso directly with over $1 million in pipeline in our first few campaigns.
Their CEO also makes an effort to talk to customers directly. Very cool. Review collected by and hosted on G2.com.
The UX is a little confusing at times and can be a little buggy. The UI when creating touches is sometimes not intuitive. That being said, I know they have updates to the interface on their roadmap. It's a little slow -definitely not a dealbreaker. Review collected by and hosted on G2.com.
Video Reviews
Sendoso Review
Sendoso is a must-have for high-performing sales and marketing teams
1,168 out of 1,169 Total Reviews for Sendoso
Overall Review Sentiment for Sendoso
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I like it theoretically. It would be great if there was a service that could simply and easily send your company's swag and a variety of other marketplace items. Review collected by and hosted on G2.com.
The fact that you can't send one-off physical mail items to an individual is maddening. This is not a complete product. Support is not super helpful. Our customer success manager is checked out. The site is slow and confusing to navigate. And it's crazy expensive for what you get. It's been three months since my team implemented this and we've not had a successful send yet. Review collected by and hosted on G2.com.
I grew up watching my dad bring donuts to his customers every morning. He was top notch sales person who saw a lot of success. Since I work in a remote environment, I didn't have a way to replicate that kind of generousity sales style before Sendoso. I'm a huge fan, and so are my customers. Since I started using Sendoso regularly I've seen an increase in meetings scheduled and quota attainment! Review collected by and hosted on G2.com.
I wish that funds weren't taken if the person didn't redeem them, although I think understand the consequences of if that wasn't the case. I also wish a certain amount of funds would roll over into the first week of the next month. Review collected by and hosted on G2.com.
You have immediate access to a team member to help with integrations or account setup. They listen to your needs and help you set up reachdesk to acheive your goals. Review collected by and hosted on G2.com.
egifting is charged per send, not per redeemed. Many times people forget to redeem and we have to resend the egift and get charged again. We just have to include this in our budget. Review collected by and hosted on G2.com.
1- How it allows me to create a more personal and human touch with my prospecting.
2 - I love being able to send flowers for special events and promotions!
3 - The Amazon plug-in is great!
4 - The notecards that get delivered with the packages.
5 - I used Sendoso years ago and I feel like the speed of delivery has increased. Review collected by and hosted on G2.com.
1- Sometimes I wish there were more options that didn't require me to confirm the address of the other person.
2 - I hardly ever have a positive experience with the gift cards (i.e.: coffee gift cards) for new prospects and I'm not sure why.
3 - I wish there were more handwritten card options.
4 - I wish I could save key contacts in my Sendoso account so that I don't need to keep retyping their address when I want to send them someting again. Review collected by and hosted on G2.com.
Sendoso is a great way to provide incentives for clients and to show appreciation of their business! I love the range that Sendoso provides from a coffee gift card to a lunch, or an amazon GC. I've had so many clients show appreciation which has lead to great relationships. In a more remote world now, it's the equivalent of taking a prospective or solidified client out for a drink or meal. I've found that these personalized touches are very effective and love having a sendoso budget in my pocket. Review collected by and hosted on G2.com.
There is nothing I dislike about Sendoso! It's a 10/10 experience from my end. Review collected by and hosted on G2.com.
The customer service from sales, customer success and support have all been pretty stellar! They've basically alleviated all of our pain points from our previous vendor.
Quick responses from support, timely sends for events, and proactive follow ups are just some of what they do for us.
The number of resources they have for self-servicing issues is great to look through, but their support team is also always ready to help. Review collected by and hosted on G2.com.
Shipping costs, and the cost of production/SWAG could always be lower. :)
Depending on who you speak with from their Support team, your experience could differ. Review collected by and hosted on G2.com.
We've had a great opportunity to build both marketing and sales campaigns at a scale that would not be possible without this tool Review collected by and hosted on G2.com.
There are a number of flaws when trying to build large campaigns. A system is put in place by Sendoso that can make sends very difficult and tedious. Even when building out a program for "surprise & delight" Sendoso requires addresses to be confirmed. This falls onto the shoulders of a sender and can require multiple additional touches just to get items sent. Sendoso can also make it quite difficult to track down invoices and expenses. Often, a send will require multiple charges per send making reconciling a chore at best. Review collected by and hosted on G2.com.
Ability to instantly create a warm outreach with cold prospects. It's really easy to send out a couple quick Amazon gifts everyday that will help you get contact with a prospect within the week. Because of this, I'm using Sendoso ~4-5x per week right now.
I've also used the customer support team in the past, had the issue resolved within a couple minutes. Review collected by and hosted on G2.com.
Wish we could disable the automatic marketing emails. I've had one before that fired off to the wrong contact that the gift wasn't sent to, created some confusion. Review collected by and hosted on G2.com.
I like how it helps me enable my sales team to create better and deeper relationships with their customers and prospects, I like it when they send follow-up gifts after or during an on-site visit, traning, or even just meeting them Review collected by and hosted on G2.com.
Sometimes it requires a lot of enablement with my reps but that is just the nature of bringing in a new tool to someone that is not used to using something like this. It is difficult to add a new workflow to their day to days, so I spend a lot of time remembering and enabling my team Review collected by and hosted on G2.com.
I love the wide variety of gifting options that Sendoso offers its users. Not only does it provide me the ability to gift to US-based prospects, but UK, Canada, and many other regions as well. I would rate it 11/10 if I could! Review collected by and hosted on G2.com.
There really are no drawbacks! This platform is wonderful, user-friendly, and my entire team raves about it. Review collected by and hosted on G2.com.
