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Sendlane Reviews & Product Details - Page 5

Sendlane Overview

What is Sendlane?

Truly unified email, SMS, reviews, and forms. Transparent pricing, effortless migration, round-the-clock support, and an ever-evolving product designed to help merchants drive revenue. Ready to take a test drive? Get your free 60-day trial of Sendlane today, no credit card required!

Sendlane Details
Languages Supported
English
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Product Description

Sendlane gives the power to control which emails subscribers and customers receive based on their actions.


Seller Details
Seller
Sendlane
Year Founded
2013
HQ Location
San Diego, CA
Twitter
@Sendlane
3,188 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®

Jimmy K.
JK
Overview Provided by:
CEO & Co-Founder @ Sendlane

Recent Sendlane Reviews

TH
Tran Thi H.Enterprise (> 1000 emp.)
4.0 out of 5
"Powerful email marketing platform"
Sendlane has an easy to use interface which makes it easy for me to design and launch brilliant email campaigns. Some of the most used features tha...
Christopher Y.
CY
Christopher Y.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent email platform"
Sendlane provides a top-notch email system with excellent product and customer integration to our shopping cart. The support is like nothing I have...
David K.
DK
David K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Top Notch Customer Service, Great Value and Overall Great Product"
Sendlane is by far one of the best values out there for any business that is using an e-mail marketing service. The combination of features, custom...
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Sendlane Media

Sendlane Demo - Real-Time Analytics
From open and click rates to conversions and revenue, get a birds-eye-view of all the high level details of your business in real time.
Sendlane Demo - Multi-Channel Automation Funnels
Create the perfect funnel to nurture your leads and customers through individual personalized experiences.
Sendlane Demo - Drag and Drop MJML Email Builder
Create visually stunning emails with best-in-class deliverability to ensure your messages inbox.
Sendlane Demo - Free reviews for all Sendlane users
Collect, manage & dynamically display an unlimited amount of reviews all within one platform.
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67 Sendlane Reviews

4.7 out of 5
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67 Sendlane Reviews
4.7 out of 5
67 Sendlane Reviews
4.7 out of 5

Sendlane Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SendlaneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
MC
Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

I love building out my Automations. Fun to do and easy to understand how! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

There's nothing to dislike. I'm a happy customer!! Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Go for it. Every part of Sendlane is excellent. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

I'm handling client emailings for sales purposes. He loves being able to follow up with the DID NOT OPENs. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi Marty,

Thank you so much for the 5-star, glowing review - we love hearing from happy customers like yourself! It's not always easy to map out a customer journey, so it's refreshing to hear you're finding it to be not only easy to do, but also finding joy in using the platform and building automations.

We appreciate the partnership, Marty, and look forward to continued growth and success for your business!

Cheers,

Mariesa, Director of Customer Success

Cindy D.
CD
Founder, Strategic Connector & Joint Venture Facilitator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

With some other platforms using the API doesn’t end up getting f ALL is your leads. Send lane gets more - and importing any stragglers is nice and easy too Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Copy and pasting from a different platform doesn’t always work cleanly Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Being able to import and connect with customers I couldn’t before Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi Cindy,

Thank you for taking the time to write us a review. I'm so glad your experience has been great so far; getting access to connect with customers you were not able to with other platforms is excellent news! We are thrilled that Sendlane is able to solve that problem for you and your business. We look forward to being a trusted partner in your business's continued growth and success. Thanks again, Cindy!

Cheers,

Mariesa, Director of Customer Success

DENISE R.
DR
Licensed Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

Ease of the platform and the awesome customer service. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It’s a little pricey - but it’s by far more affiliate marketer friendlier than the other CRMs. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

The analytics are very helpful in seeing how my campaigns are doing and what I must tweet Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi Denise,

Thank you so much for the 5-star rating! We appreciate your sentiments and are so glad to hear the Sendlane experience is less stressful - which is so important in running a successful email program. :) We love all our affiliate marketing friends and are glad you find the Sendlane platform to be highly differentiated from others in-market. We appreciate your advocacy, Denise, thanks again!

Cheers,

Mariesa, Director of Customer Success

Kyla F.
KF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Sendlane?

If you are looking for an email service provider to help you drive your email marketing campaign goals, I would highly recommend Sendlane. The features for producing creative and data-driven email strategies are impressive, and the team is truly amazing, so supportive, responsive and helpful! It has been an incredible tool for our company in automating, tracking and optimizing our email marketing efforts and improving our deliverability. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

So far I have not experienced any issues with Sendlane. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Tracking/reporting, deliverabiity, and creative (email builder). Benefits include higher performance metrics and greater ROI on email marketing efforts. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

Hi Kyla: Thank you for taking the iime to review Sendlane. We appreciate it very much. As always, please do let us know if there are missing features you are looking for in the solution. We are constantly improving the product. Best, Sonya. VP Marketing

ED
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

Automations. Keeps our segments in check Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The un-customizable global footer. none. Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Power. Speed. Features at a fraction of the cost of comparative ESP's Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Handling our large subscriber base and managing our segmentation across vastly different classifications of user types. Sendlane's automations, popups, and beacons make this a very powerful platform. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi Eric,

Thank you so much for taking time to leave us a review! We are thrilled to hear Sendlane has been a powerful ESP for your business. Managing email communication at scale for your entire customer base should be easy, automated, dynamic and personalized -- we are so glad to hear you've found a solution for all of that here at Sendlane. We look forward to continued partnership together - thanks again for your advocacy, Eric!

Cheers,

Mariesa, Director of Customer Success

Brian H.
BH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

The customer support I receive when I need it. I never wait long for answers. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

When you import data manually into the account, it needs to go through a review. With that being said, it's because of this that they are able to maintain their deliverability. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Email automation and marketing. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

Hi Brian, Thank you for taking time to review Sendlane; we deeply appreciate it. And, as always do let us know if you are looking for functionality not yet in the solution. Best, Sonya

WC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

The CEO and the rest of my service team are highly responsive and understanding Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The website needs to be refreshed manually. Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Take the time to let the team at Sendlane teach you how to use the entire site. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

We are able to target our lists and understand results quickly. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

Hi Will: thank you for taking time to review Sendlane; much appreciated from our end. I will pass on the reccomendation to the team. Best, Sonya

Verified User in Internet
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

Ease of adding emails, triggers and automation Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The addition of step in automation does not apply to subscribers in the flow, but only applicable to the new subscribers. I hate that Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Learn as you go, you wont be perfect on day 1 Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Understanding of the automation process is key, the support is outstanding but the software or code limits their support Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hello!

Thank you so much for the 5-star review! We're so glad to hear you're finding it easy to build emails, triggers and automations. I also appreciate the feedback you've shared on how to strengthen our automation offering; I have passed that feedback along to my team for consideration. :) We appreciate you choosing Sendlane, and look forward to seeing your program continue to grow and excel with the platform!

Cheers,

Mariesa, Director of Customer Success

Kathy M.
KM
Email Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

The platform is very user friendly and the customer support is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Only thing we would like is more URL links to be provided in the dashboard for reports. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

We had issues with deliverability before and we no longer do with Sendlane. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi Kathy,

Thank you so much for leaving a stellar review and for your continued advocacy of Sendlane. Our team just loves working with you, too! We take every bit of product feedback seriously and I am happy to report back that since you posted this review, our team recently released an enhancement that increases the number of links displayed in the dashboard! So hopefully that helps with your reporting. :) We appreciate your partnership, Kathy, thanks again!

Cheers,

Mariesa, Director of Customer Success

Verified User in Civil Engineering
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sendlane?

I can see the statistic data that help me doing in right way. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It is taking time to be familiar with functions and how to do things. Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

Sendlane is absolute responder you should use. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

I was trying to connect senslane with my own platform. Thanks to support team. My platform is connected to sendlane. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

Hi there,

Thank you so much for the 5-star review! I'm so glad to hear you're finding the auto responder to be valuable for your business, as well as the statistics and reporting you're able to get from the platform. I do recognize there are lots of features and functionality to become familiar with, so in case you are ever in need of additional support or guidance, our Product Support team is always available to help! Our team is available 24/7/365 via chat and email, accessible on any page of our website and in the app too for convenience. They are experts in assisting customers, like yourself, in making sure you're getting the most from the product. :)

We appreciate you taking the time to share your experience, thanks again!

Cheers,

Mariesa, Director of Customer Success