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67 Sendlane Reviews
Overall Review Sentiment for Sendlane
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It was quick and easy to migrate from our previous vendor. I appreciate that the platform is ecommerce focuses and well integrated with Shopify. Review collected by and hosted on G2.com.
There are some UI elements that could be more intuitive - for instance some things are labeled Unsubscribe but really - I moved users from one list to another via automation. Review collected by and hosted on G2.com.
The delivery of email is super important to our business and we hit the primary inbox ALL the time. Meaning that our customers see our emails all the time. Their support is also top notch compared to many other email service providers. Review collected by and hosted on G2.com.
Navigation at first takes some learning and getting use to. However once you get a hold of EVERYTHING they have it’s fairly easy. Review collected by and hosted on G2.com.
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I would say customer service. Very friendly people who wants to help you always Review collected by and hosted on G2.com.
A bit expensive, especially if you are just starting. Would be great to have a special price plan for those ones who still have small list. As all it takes time and much effort in the beginning. Review collected by and hosted on G2.com.
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Sendlane's customer support is one of those rare cases in SAAS where they actually go above and beyond to make sure the clients needs are met. It is a culture thing. Jimmy their CEO is one of the sharpest minds in email marketing and his passion for his product inspires everyone around him. Review collected by and hosted on G2.com.
The platform is still young and lacks some of the functionalities of bigger companies. Their roadmap includes a lot of changes and we have decided to stick with them because we know once all the changes are implemented, you still have the best team support in email marketing. Review collected by and hosted on G2.com.
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I like the multi-variant split test features, revenue/conversion summary snapshot, and the duplicate campaigns in the automation canvas area. The last one saves me massive time being able to re-use previously sent campaigns, and add them to my marketing automation sequences. Review collected by and hosted on G2.com.
Test emails sometimes take 5-10 minutes to come. Review collected by and hosted on G2.com.
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Email Marketing automation by Sendlane has always kept me connected with my audience, it is mobile responsive, flexible and functional. They provide me with 24/7 live chat support, a lot of unique video lessons about modules, tons of case studies and it supports ecommerce in all possible ways. Review collected by and hosted on G2.com.
Sendlane is way more expensive than other competitors in the market right now, so if prices could be little cheaper this could mean a big future for them. Review collected by and hosted on G2.com.
Honestly I love how the platform is always evolving, in our 14 months there have been so many useful updates to the platform. What I like best is the simplicity, i've used many other platforms and this has saved me a lot of time. Review collected by and hosted on G2.com.
The only things that's a bit clunky is the agency side of things, my session gets timed out frequently and it's clunky getting back in, more steps than I believe are necessary. Review collected by and hosted on G2.com.
Sendlane provides an arsenal of useful tools and service, far more than any of the other platforms we've used in the space. The software is loaded with metrics that directly relate to the eComm business and help us make better and smarter decisions around our automations / email follow up sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER. Review collected by and hosted on G2.com.
Some of the previous metrics or features that were missing were quickly heard by the Sendlane team and implemented to improve our user experience - hard to provide a downside when their team continues to address and improve! Review collected by and hosted on G2.com.