Secureframe Reviews & Product Details - Page 33

The dashboard that had everything we needed in one place. Review collected by and hosted on G2.com.

We were Beta testers with the Audit that went very well but just like any Beta test some of the communication from the Secureframe platform to the Auditor could have been better. Review collected by and hosted on G2.com.

I like how straightforward it is to onboard new hires and ensure that they're always up-to-date on training. Review collected by and hosted on G2.com.

Unfortunately, the UI can be very confusing at times. Review collected by and hosted on G2.com.

SOC2 requires quite a few mundane tasks to be executed and also kept current. Secureframe provides a guided flow to execute the soc2 tasks which makes the initial set up process easy and also helps with the auditors Review collected by and hosted on G2.com.

Nothing much to dislike. When starting a SOC 2 process, there are indeed quite a few questions. Secureframe customer success and support team provides the needed guidance to help with the process steps. Review collected by and hosted on G2.com.

Secureframe integrates with literally every product in our tech stack. It aggregates all of the tasks for each compliance framework and manages our assets, personnel. It's basically a swiss army knife for SOC2 & HIPAA compliance. Review collected by and hosted on G2.com.

There isn't much I would complain about. Secureframe is a newer platform and like all newer products, there are some bugs but nothing that takes away from the product. Review collected by and hosted on G2.com.

I didn't really know where to start in working towards our SOC 2 report. It's a large undertaking, with lots of different parts. Their system has made it easy to get started, and continue working away at producing evidence piece by piece. Their customer success folks help by answering questions and keep us on track with our progress. Review collected by and hosted on G2.com.

Some of their integrations could use some work, with weird refreshing steps required to get thigns in sync. Review collected by and hosted on G2.com.

I really enjoyed working with Secureframe since they were very transparent in their process and helped ensure that our processes were secure. Review collected by and hosted on G2.com.

There isn't much I dislike since the process was smooth. Review collected by and hosted on G2.com.

I like that we passed the SOC 2 audit and our compliance manager, Jonathan Leach, made sure we didn't waste time with unnecessary changes in our efforts to get compliant.

When we were deciding who to work with, we spoke with Drata, Vanta, and Secureframe. Secureframe was the only company with security experts we felt like we could trust. Pair that with their simple buying process and transparent pricing and the choice was easy. Review collected by and hosted on G2.com.

The product still needs to be cleaned up/polished around the edges and some of the integrations could work better, but my understanding is that this is a priority of theirs and they have been making progress on it (it seems like each time I login I see new improvements). Review collected by and hosted on G2.com.

I usually hate cold sales e-mails offering services... I had already spoken to three other SOC readiness firms and had received quotes. I'm so happy I responded to Secureframe's cold outreach and decided to engage with them as opposed to the other firms. They have made our SOC compliance efforts significantly faster and easier. Things I love: 1) Affordable, transparent pricing at a fraction of the price compared to old-school, traditional compliance firms 2) Fast, helpful customer support to all our questions in Slack 3) Actual security experts on their Customer Success team (Kyle is incredible) 4) Easy-to-use dashboard and readiness reports 4) Templates for policies and procedures 5) Great introductions to high-quality and affordable audit firms. Review collected by and hosted on G2.com.

Nothing. Secureframe has been a phenomenal partner to us. Review collected by and hosted on G2.com.

The best part is that we passed our audit with Prescient on the 1st try! No remediation needed. Review collected by and hosted on G2.com.

Communication. Our point of contact at Secureframe was very kind, patient and professional. She always followed through, and I could count on her to follow up after our phone calls. However, it was clear from the beginning that we weren't speaking the same language. We didn't understand the terminology she used, and vice versa. I am not in IT, and throughout this process it felt like there was a language barrier. When we'd ask questions, she'd go to her engineers for help, and then forward us their exact responses. We needed someone who could understand our questions, and translate between us and engineering. Instead, it often created more confusion, and resulted in longer time frames. Toward the end, I'd have to ask for the same thing multiple times. While she was timely in her responses, they were almost always wrong on the first try. I would have to clarify more than once what I was looking for.

Also, we chose Secureframe because the person we initially spoke with recognized our simple system, and said the SF team would help us determine which sections of compliance we could skip over because they don't apply. For example, we don't house our own servers, and we don't use a cloud infrastructure. However, when we started working with our account manager, she was adamant that every section needed to be completed. This was highly confusing, as there were times when we simply didn't have anything to add as evidence. When we finally got to our practice audit, they removed several sections, and told us that they were unnecessary. Had we known that, we could've completed this process weeks earlier. Review collected by and hosted on G2.com.

Our Account Manager (Alexis) has been thorough and responsive to every request and question. Always connecting us with the right resources or technical team. She also did amazing pre-launch walk-throughs to assist in resolving any remaining issues Review collected by and hosted on G2.com.

Some of the early integrations or automation features seemed a bit clunky, so we didn't use them right out of the gate. We would consider using the MDM integration later Review collected by and hosted on G2.com.