Second Nature AI Pros and Cons

The platform has got a very easy and interactive interface that has all the necessary tools in a very easy and single location. The application has got the ability to coach a lot of people at the same time and thus improving the skills and knowledge of our sales team.

The product has now proved to be a cutting edge application for Trainings nowadays to our sales representatives throughout our branches.

The platform as well integrates very well with 3rd party applications such as zoom and many other making it dynamic and unique.

Through this product our sales has gone up in recent days since now our sales representatives have skills through Trainings and knows how to deal with customers. Review collected by and hosted on G2.com.

The platform meets our requirements and therefore no dislikes as at now. Review collected by and hosted on G2.com.

Incredible experience with second nature. Powerful and efficient tool, almost perfect voice recognition. Tracking the pace of the discussion, analyzing speech and key words as well as detecting silence and paraphrases Review collected by and hosted on G2.com.

It's not easy to talk to a computer, it would have been nice to have an animated character which will make the exchange a little more real. Silence detection is sometimes erroneous especially when the exchange contains questions. Review collected by and hosted on G2.com.

Jenny is very interactive and helpful when it comes to the script portion of training.

Being able to ask her questions and interact with her is very insightful of how a real customer would act and talk. Review collected by and hosted on G2.com.

Sometimes when it comes to asking questions or following the script she doesnt always understand what you say, or goes off topic, asks questions again even with a correct response Review collected by and hosted on G2.com.

Second Nature AI is an ideal game changer in the sales department, where calls and conversations are recorded and evaluated to suit business intelligence. Second Nature AI has an exemplary aspect of accelerating the onboarding process, where numerous ways of engagement are deployed. Again, Second Nature AI brings a consistent pattern in the entire sales system. Review collected by and hosted on G2.com.

Second Nature AI has a sustainable form of sales engagement and management, with administrative assistance to clarify the entire formulation. Further, Second Nature AI has a dependable way of satisfactory analysis to strengthen business performance. Review collected by and hosted on G2.com.

So far, Second Nature is the G.O.A.T of the year. It is the best sales coaching approach) application i have ever encountered. It facilitates easy training and coaching of sales representatives with conversation Artificial Intelligence (AI) and training programs to enable them with new skills in order to improve their performance. Second Nature AI integrates well with Learning Management Systems such as Tovuti LMS which makes it more effective. Review collected by and hosted on G2.com.

Second Nature AI is a must have application for training sales representatives. I have not yet experienced any challenges until today. Review collected by and hosted on G2.com.

I like it when it throws out objections randomly in a sales call environment. I also enjoy the scoring features to ensure I am not talking too fast or using too many filler words. Review collected by and hosted on G2.com.

I wouldn't say I like the fact that sometimes the AI will get confused and continue to repeat the same question repeatedly, despite the fact I used ATR to respond to the question. Review collected by and hosted on G2.com.

Second Nature AI offers a user-friendly interface and helps us get real-time visibility into each member's performance without any hassle. The best feature is the conversational AI Jenny that prepares our representatives & managers to practice and learn in a judgment-free zone. Review collected by and hosted on G2.com.

Second Nature AI offers a steep learning curve and may not work well for novice users. I believe the training sessions and customer support need a bit of improvement. Review collected by and hosted on G2.com.

Second Nature is next level because it has a huge impact on learners or agents in training who are rather shy going through role plays with their peers. It has helped them hone the skillset needed without the nerves and stress of failure in front of others. Review collected by and hosted on G2.com.

for now there is not much I do not like about it. Review collected by and hosted on G2.com.

That I can repetively practice. Over and over again. Until I feel comfortable with the task. I can come back as often as I like. Review collected by and hosted on G2.com.

Jenny doesn't recognize natural deviations from script. It sends the role play off the rails sometimes. Once it has deviated, it almost impossible to get back on track Review collected by and hosted on G2.com.

The best thing about Second Nature AI is that I can hop online and press go and practice my most important scenarios, and this allows me to find a lot more confidence in my abilities for the real thing. Review collected by and hosted on G2.com.

The only thing I have disliked is sometimes, it doesn't understand my responses and will ask the same questions twice. Now, this could be the way I am speaking, not the AI itself, but maybe as I use it more and more, this will become less frequent; it doesn't happen often, but when it does, it's a little annoying. Review collected by and hosted on G2.com.