SearchUnify Cognitive Search Reviews & Product Details - Page 7

SearchUnify's talented and motivated team takes accountability and gets stuff done! The team ensures progress, solves problems, and takes on challenges. Review collected by and hosted on G2.com.

SearchUnify, like and federated search tool, requires knowledge of search practices and taxonomy. If you are new to that, the learning curve could be steep. Review collected by and hosted on G2.com.

When there were issues they were very communicative and resolved most issues in a timely manner. The customer service is excellent. When people moved on or off the support team they made sure to introduce them to us. Review collected by and hosted on G2.com.

It is not a real time search. It takes at least 15 minutes for new content to be available in the search. This makes it difficult to use in a supportive environment. Review collected by and hosted on G2.com.

SearchUnify provides so much insight and what impressed me the most is how in-depth the dashboard goes into. Review collected by and hosted on G2.com.

Dashboard could use more info tooltips, but the documentation is excellent. Review collected by and hosted on G2.com.

I appreciate having a dedicated Customer Success Manager (Nitesh Tamta). Even though I am in the US, he is always helpful and supportive whenever I need it. The analytics and dashboard are robust and detailed. Review collected by and hosted on G2.com.

Sometimes the product itself has issues when integrating with our search tools and Salesforce. We often have minor tech issues that can be frustrating to try to troubleshoot and solve- although this isn't just a problem with Search Unify. Review collected by and hosted on G2.com.

SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving Knowledge Base adoption across my org.

We use Salesforce Communities and found the search lacking - SearchUnify's AI-powered search and powerful searching tuning tools have increased our article view count and helped us cut our ticket volume in half! Its Content Gap Analysis tools also help inform our content strategy - we always know what our clients are looking for, and where we're not hitting the mark.

The agent widget has also helped improve ramp time for new hires - it's become much easier to handle support issues with all of our powerful resources at their fingertips, at all times.

SearchUnify is also pretty easy to use - most things are "click not code." Review collected by and hosted on G2.com.

Some fields in Salesforce do not pull into certain reports in Analytics, which makes some processes around Content Analysis and creation a bit more manual than I'd like. What I will say is that the SearchUnify team are fantastic partners and really take product feedback to heart. I feel confident that their team will continue to drive improvements that I'd find valuable. Review collected by and hosted on G2.com.

Search features. The easy way it connects to our Environments via search clients and APIs Review collected by and hosted on G2.com.

Searching on the special characters and advanced search features. Review collected by and hosted on G2.com.

Excellent Services as the vendor is very responsive to all needs. We have formulated a very good relationship with Grazzitti, and we very much appreciate all the efforts put forth by Services and Development. We have worked closely with the vendor to enhance Search and provide a robust faceted Search on Community and Service Cloud. We have indexed very valuable content sources and are now able to search these sources from Salesforce Service Cloud, Community and In application. Review collected by and hosted on G2.com.

Version Updates Can take time to promote to production based on complexity. Overall a very positive experience,. Review collected by and hosted on G2.com.

SearchUnify has many of out of the box of the box connectors that makes adding new content sources a breeze. Review collected by and hosted on G2.com.

Search Analytics could use some improvement to provide valuable insights on how it is being used. Review collected by and hosted on G2.com.

Reports that are easy to tailor and understand, and the team is very responsive to requests for support. Review collected by and hosted on G2.com.

None that I can list at the moment, but I've only been a user for a relatively short time. Review collected by and hosted on G2.com.

SearchUnify provides excellent customer service. They respond quickly to open cases and meet monthly to help us optimize the solution. Review collected by and hosted on G2.com.

Sometimes the solution can be buggy, but SearchUnify responds quickly with a fix Review collected by and hosted on G2.com.