SearchUnify Cognitive Search Reviews & Product Details - Page 5

SearchUnify has an excellent support team that is responsive and helpful whenever we have had issues. I like that the admin panel for managing our product is easy to use. A lot of customization can be done if needed to meet specific use cases, but a lot of the out-of-the-box functionality is great on its own. Review collected by and hosted on G2.com.

The initial set up of SearchUnify can take quite some time but makes sense considering all the data that needs to be indexed and linked correctly. You'll need an admin that can dedicate the time to perform search tuning and analyze the data. It's not something you can just set and forget. Review collected by and hosted on G2.com.

They are providing best Customer Support and The responce for the ask and handled quickly Review collected by and hosted on G2.com.

There are good for now, I don't see any issues with the team Review collected by and hosted on G2.com.

I highly recommend working the Search Unify and Grazitti team. They are exceptional partners who consistently go above and beyond to innovate and create solutions within Salesforce for our team. Their forward-thinking approach and ability to leverage Salesforce’s features have greatly streamlined our processes and boosted our productivity. Their dedication to staying updated on the latest Salesforce developments ensures we always have the most efficient tools at our disposal. Their contributions have been invaluable. Review collected by and hosted on G2.com.

I'll share this feedback directly with the teams if I have any. Review collected by and hosted on G2.com.

The implementation and customer success teams are very responsive. We are new to the tool. However, whenever we have questions or issues, the team acts es the experience Review collected by and hosted on G2.com.

Requires pretty regular tweaking and monitoring to keep improving deflection Review collected by and hosted on G2.com.

The team at SearchUnify is super helpful. Whether it's helping with integration or teaching new features, I'm thankful for their help and onboarding. Review collected by and hosted on G2.com.

The UI could potentially be improved to increase ease of use. Review collected by and hosted on G2.com.

The easiness of the tool and the way it gives us the option to evaluate report and create our own customizations. The support and CSM are amazing and always ready to help. Review collected by and hosted on G2.com.

We are a company of multiple products, so we need more customization than many organizations, sometimes it works and sometimes it doesn't. SU needs to find ways match companies nieche and create customization which is easier to get. Review collected by and hosted on G2.com.

Highly customizable software

Responsive teams Review collected by and hosted on G2.com.

Data overload

Analytics and configuration tools can be overly complex Review collected by and hosted on G2.com.

Lynette and Mohit have been very helpful. Review collected by and hosted on G2.com.

It involves a lot of components, which require time and effort to use, especially for first-time users. Review collected by and hosted on G2.com.

Our Support Site is now about to offer our customers a much broader depth of applicable resources we could not otherwise deliver on the platform. Review collected by and hosted on G2.com.

I haven't found the reporting functionality to be intuitive to work with. Review collected by and hosted on G2.com.