SearchUnify Cognitive Search Reviews & Product Details - Page 4

Engineering team is superior and implementation Support is great Review collected by and hosted on G2.com.

Search Unify UI can be better, looks old school Review collected by and hosted on G2.com.

As a Community Leader, I’ve seen many search solutions come and go, but nothing has impacted our user experience like SearchUnify. This powerful tool has revolutionized our community’s search functionality and fundamentally enhanced our self-service offerings.

What stands out the most about SearchUnify is its ability to improve the self-service experience by intelligently suggesting similar questions. This feature is brilliant, harnessing the power of AI to direct users to relevant content even when their search terms may not match exactly. The result? Our community members are getting the answers they need faster and more efficiently.

Interestingly, ever since we implemented SearchUnify, our search volume has increased. This could be a testament to the ease and efficiency of the tool, encouraging more users to utilize our self-service channels. The search solution is so intuitive that it brings our users back repeatedly, maximizing their utilization and satisfaction.

SearchUnify's versatility is another significant advantage. We're using it for our community and across multiple platforms - our documentation portal, YouTube, support portal, and even our learning platform. Thanks to this universal search tool, no matter where our users are, they can find the information they need. It has unified our content strategy, promoting consistent, accurate, high-quality self-service across platforms.

As we look ahead, we're excited to explore SearchUnify's potential in aiding case deflection. We see a significant opportunity to reduce the volume of support cases by driving more users toward effective self-service. Once we successfully integrate this aspect, we hope to quantify these deflections regarding the dollar amount saved. This will demonstrate the tangible ROI of SearchUnify and prove its long-term strategic value to our community and the organization.

In summary, SearchUnify is far more than a search tool for us; it's a vital component of our community infrastructure. It fosters a self-service culture, guides users to the information they need, and supports our community across various platforms. We can't wait to unlock more of its benefits in the future.

I wholeheartedly recommend SearchUnify to any community leader looking to enrich their self-service experience and elevate their user engagement. It's an investment that promises excellent returns in today's digital-centric world. Review collected by and hosted on G2.com.

There is not much to dislike. There is a lot for us to do to make this tool better, no doubt about it. I am looking forward to utilizing the tool to its full capabilities. Review collected by and hosted on G2.com.

The Product is grwat, allowing Search results from different sources.

The team are very professional and also willing to help and do extra efforts to make the customer happy. Review collected by and hosted on G2.com.

Some actions/logs are hidden 'under the hood' and you need Searchunify team to help. They do help but it make things slower.

Also upgrading is not easy and requires SearchUnify team' help too. Review collected by and hosted on G2.com.

Successful implementation in 9 days! They have continued to work with us to expand our process of indexing content as the needs of our business expanded. Review collected by and hosted on G2.com.

Because of our implementation of MadCap Flare, we needed to use a workaround to connect to our content. Review collected by and hosted on G2.com.

Our organization has recently started using SearchUnify, and our Team has personally used it for several years across previous companies. We like how quickly the solution can be deployed and introduced to customers with minimal effort. The onboarding teams were great with collecting our requirements and providing a clear deployment project outline. The Team performed all the heavy lifting in the backend and seamlessly coordinated with our Grazitti SF development team. A sandbox environment was provided so we could test and review the results, making little tweaks here and there before moving to our production site. After the deployment, the Team walked us through the admin console and where various options were located. If we encounter any issues, SearchUnify Support can manage our requests quickly and escalate as needed. We are pleased with our solution and look forward to expanding usage such as case deflection and chatbot options. Review collected by and hosted on G2.com.

The solution is very powerful and complex, with many moving parts, such as SearcchUnify admin settings, customized javascript and html coding, SF security settings and permissions, access credentials, etc. One of the areas we could benefit from would be an architectural summary of our configuration with some details about how the different sources and search clients are configured and integrated with our site. We're not looking for a document with every detail but at least a high-level overview with essential troubleshooting tips for when things go wrong. We know from experience that enabling customers with the best information available allows for prompt and accurate support service. Review collected by and hosted on G2.com.

Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard -- the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface. Review collected by and hosted on G2.com.

I'm sure there is functionality we haven't tapped into yet. But, everything we are ready for, the team has been able to provide. Review collected by and hosted on G2.com.

Pricing, capability, search unify integration team Review collected by and hosted on G2.com.

Some features are not yet available, they should be on the SU roadmap Review collected by and hosted on G2.com.

The benefits it brings on to the table with short implementation Review collected by and hosted on G2.com.

Some of the underlying implementations causes delay in response / improper UI for admins etc. Review collected by and hosted on G2.com.

SearchUnify is very customizable and has a very user friendly admin console. We've been able to greatly expand the searchablility of our content and easily update configuration along the way. Most notably, the SearchUnify team has been supportive and willing to assist with each step of the way. Review collected by and hosted on G2.com.

There is not much to says about what doesn't work well with SearchUnify. If anything, the complexitiy of our content can cause our users to facet themselves out of content. Review collected by and hosted on G2.com.

Their ongoing support in getting search up and running was great. Review collected by and hosted on G2.com.

Basecamp isn't a great chat tool in my opinion. I would prefer to use a chat tool like Slack when communicating with them Review collected by and hosted on G2.com.