SearchUnify Cognitive Search Reviews & Product Details - Page 2

Report outs are useful. Good for analysis and actions. Dashboard is visually attractive. Review collected by and hosted on G2.com.

Search tuning operations is complicated. Review collected by and hosted on G2.com.

It has a lot of features and has been very easy to use. The team at search unify is one of the best to work with. Review collected by and hosted on G2.com.

I cant think of anything other than there is too much for me to do. Its giving me more work to do since they have so many things we can do to improve our search with their software. Review collected by and hosted on G2.com.

Breaking this down per priority:

- Search Unify Team - from the PM (Deepika) to the Dev team (Sahil/Parveen) to Leadership and Sales (Guarav and Brian) to Mohit as our Account Manager- they are all highly responsive and helping in getting work down at our pace.

- Search Tool - packed with features with upgrades rolling out extending the platform. It's refreshing to see a SaaS company moving fast into AI/ML

- Support Community for Tickets - works well and tickets are prioritized

- We expand through acquisition so we are constantly growing - SU has kept up with our growth with constant infrastructure planning. kudos Review collected by and hosted on G2.com.

Breaking this down per priority:

- Reporting can be better Review collected by and hosted on G2.com.

The experience with the entire team has been fantastic. From initial dealings when we were searching for a tool, contracting, implementation and now rollout. Everyone was transparent, there was no "bait and switch". Each person we've dealt with was genuine and candid in their communication. What we were told we were in for during the sales cycle is what we got from our implementation team. A well laid out plan. When we had questions or requests that perhaps fell out of the "norm", we were never told no, or promised the world. The team was honest and would investigate options and come back with well thought out responses or options.

The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions.

The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are:

- auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content)

- Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms Review collected by and hosted on G2.com.

Perhaps we are still in the "honeymoon phase" but nothing stands out as a dislike. A few feedback or featur requests that I have yet to submit regarding some oddities noticed when switching to dark mode in the Admin Panel and ability to add commentary to actions on searches with no clicks. Review collected by and hosted on G2.com.

SearchUnify integrates multiple data bases, multiple content types with ease. The search results are optimized based on user preferences. The session history and detailed usage reports are insightful in determining the efficacy of the tool. Review collected by and hosted on G2.com.

With Gen AI there is a lot of potential to organize the content and flag broken links, duplicate information, level zero solutions. The tool can be enhanced further to provide a preview of the content than just the list of links as results. Review collected by and hosted on G2.com.

It is a great federated search tool, so bviously helps to bring together search results across various sources. Analytics and ease of implementation, coupled with customer-centric team is a huge benefit. Review collected by and hosted on G2.com.

I think they could be a little more bullish on pushing what's right for the customers in terms of their settings and so on. Review collected by and hosted on G2.com.

SearchUnify's support team is helpful though sometimes getting on a call resolves issues quicker. The documentation is there though sometiems I have additional questions or needs which the Support team's answer.

I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback. Review collected by and hosted on G2.com.

When I do have questions I sometimes don't get as complete of an answer as I'd like, but I'm not an expert so I may be missing pieces of the puzzle. Review collected by and hosted on G2.com.

The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product. Review collected by and hosted on G2.com.

The administration UI is not as intuitive as it could be and there are, at times, multiple save buttons on the UI to accomplish a single action or update. Some of the client configurations seems to require contacting SearchUnify. Review collected by and hosted on G2.com.

SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios.

A major advantage of employing SearchUnify is the ease with which it integrates. It harmonizes seamlessly with various platforms and systems, diminishing the challenges and time typically spent on amalgamating search solutions. Such flexibility and compatibility render it a preferred choice for entities aiming to bolster their search functionalities adeptly.

Moreover, its utilization has been maximized owing to a meticulously designed user interface and array of features. Consistent refinements and enhancements ensure the platform’s uninterrupted performance and its alignment with the continuously advancing search requisites and technologies.

The domain of customer assistance is another segment where SearchUnify outperforms. The agility and proficiency of the support crew play a crucial role in addressing concerns and inquiries swiftly, assuring negligible interruptions and sustaining the workflow. The steadfast support builds a foundation of confidence and dependability among its user base. Review collected by and hosted on G2.com.

While SearchUnify is laden with benefits, there are elements that warrant refinement. The extensive features can seem daunting to some, causing an elevated learning phase, especially for those new to sophisticated search tools. Streamlining and enhancing the intuitiveness of accessing features would uplift user engagement and ease of use. Additionally, there’s room for enrichment in areas like analytics and journey maps, which currently fall short of some competing solutions.

The integration process can sometimes vary in smoothness, contingent upon the pre-existing systems. Some units may encounter hurdles embedding SearchUnify within their unique settings, requiring supplementary endeavors and assets to realize smooth operations. A more coherent and adaptable approach to implementation across different environments could help overcome such hindrances. Review collected by and hosted on G2.com.