ScreenSteps Pros and Cons

I like being able to easily and quickly create documents that serve as step-by-step instructions for my clients. I can create user manuals as well, but I find that the smaller docs, that a client can print and use next to their computer, is just the best! Review collected by and hosted on G2.com.

There's a learning curve with Screensteps. The documentation is all there and easy to find and read, but some parts of it are not 100% intuitive. Review collected by and hosted on G2.com.

Great UX, makes it easy to create your own documents/guides/training materials and export them easily. Review collected by and hosted on G2.com.

The web-based application could be better in terms of usability. Review collected by and hosted on G2.com.

Screensteps make the creation of knowledge base articles simple and easy. Among other features, the autonumbering of steps and ability to re-arrange and have the auto numbering update automatically is a higher timesaver! Review collected by and hosted on G2.com.

The Web version is a little more difficult to use than the desktop, but great for quick edits and updates. Review collected by and hosted on G2.com.

A full web based approach, combined with a complimentary desktop app with even more features, makes it easy to create articles. Review collected by and hosted on G2.com.

The pricing is getting a bit steep, when considering that maybe 50% of all users never even read an entry but you must give them access anyhow. Review collected by and hosted on G2.com.

Easy to use and consistency in layout helps to create uniform procedure descriptions throughout your entire organization. Review collected by and hosted on G2.com.

If you want to benefit all the editting features of screensteps, you will need a local editing tool on your PC. Review collected by and hosted on G2.com.

Easy to use, creates a nice looking page, great support Review collected by and hosted on G2.com.

Have to remember to have just viewed the page where you want to grab content prior to using ScreenSteps to get the content (screenshot) to add to the article being built. Review collected by and hosted on G2.com.

The user-friendly nature of the platform - screen capture and unfolding steps functionality. I am also impressed with the available level of support to users - thanks for everything, J (Jonathan DeVore)! Review collected by and hosted on G2.com.

Nothing, I am delighted with ScreenSteps. Review collected by and hosted on G2.com.

The desktop app. Hands down it's the best. It has everything I need. Review collected by and hosted on G2.com.

The web editor. It's not as fully featured as the desktop editing tool. There are a lot of things you just can't do on it. I have communicated specific areas where it falls down to the Screensteps team. They are a group of really awesome and responsive people. Review collected by and hosted on G2.com.

Desktop editor is one of the best and easiest to work with. Review collected by and hosted on G2.com.

only 3 levels of nesting available for organizing articles: Manual, Chapter, and Article Review collected by and hosted on G2.com.

It's hard to decide if I like the software or the support best.

For sure one thing I like is that its so easy to use, even our customers can do it. Setting up a new users is a simple as adding their credentials and sending them an email. Rarely do new users have any questions about what to do.

But the support (the two or three times I've needed it) is fantastic. Response times are fast, and only take one request. In word superb. Review collected by and hosted on G2.com.

What do I dislike? For me, nothing. The Screensteps team seems to always ahead of what we need. I'm sure that's lots of stuff we still don't take advantage of. Review collected by and hosted on G2.com.