ScreenSteps Pros and Cons

Nice image and text editing and formatting options

Flexibility on duplicating or referencing articles in multiple sections Review collected by and hosted on G2.com.

Overall look and feel of the help centre itself is somewhat lacking Review collected by and hosted on G2.com.

We've been using Screensteps since 2014, and since we migrated our support portal to Zendesk in 2017, we have been pushing ScreenSteps content to the Zendesk help center with ease. ScreenSteps allows you to make sure to have a consistent structure and look and feel across your articles.

While we did run into an image resolution issue at some point, it turns out that, when we reported this, the fine people at ScreenSteps decided to dedicate some time to address our specific issue within about a month's time. Review collected by and hosted on G2.com.

Well, nothing really, as the one time we ran into a problem, it was fixed later on. Review collected by and hosted on G2.com.

We create tons of product documentation and training materials for our Salesforce-based Volunteer Management Application, "HandsOn Connect". Screensteps is an invaluable tool that has allowed us to quickly produce best-in-class product documentation that our clients rave about.

Screensteps makes it extremely quick and easy to produce high-quality documentation. It streamlines the process of organizing information, adding screenshots, and quickly annotating them. It allows us to organize documentation into manuals, chapters, and articles and makes searching for content intuitive and straightforward for users.

In 13 years of writing product documentation, I've not found a better tool for creating and maintaining training/support materials. The tech support is terrific, and the product is constantly improving. It saves me tons of time and makes creating quality documentation a breeze. Its one tool I simply can't do without! Highly recommended. Review collected by and hosted on G2.com.

Whenever I've encountered a missing feature or run into a problem - I've found the support team quick to respond and implement positive change. I can't think of any negatives. Review collected by and hosted on G2.com.

It makes the organization of documentation easy. Integrated desktop client to manage annotated images is fantastic, search makes finding content super-easy, great support from the Team when required. I've been using ScreenSteps for many years have never been inclined to go elsewhere. Review collected by and hosted on G2.com.

Any items which I didn't like were addressed in the new version so currently there are no standouts. Review collected by and hosted on G2.com.

The search tool is a fast and reliable source to locate requested information that is key when working in a 24/7 global call center. Also, Screen Steps can be made available in SFDC where you do not require a swivel chair process whe handling a call interaction. Review collected by and hosted on G2.com.

I have not identified any dislikes at this time. Review collected by and hosted on G2.com.

We use ScreenSteps for our Salesforce-based Knowledge Base. I expected to like the software and that I would find it easy to use. But the speedy customer service and follow-up have been the most impressive. Kudos to Greg and his team! Review collected by and hosted on G2.com.

I haven't run into any problems with Screensteps. Review collected by and hosted on G2.com.

The system is easy to set up, works great with Salesforce, and they have fantastic tech support when I have a question. Review collected by and hosted on G2.com.

I'm racking my brain to think of something. We've used the tool for years and any issues we may have had were resolved with new development. Review collected by and hosted on G2.com.

Document creation and management ease... Review collected by and hosted on G2.com.

No significant dislikes of this software. Review collected by and hosted on G2.com.

Migrating to this new platform was super easy which supported a seamless rollout. Feedback received from our end users has been consistently positive providing our staff the ability to quickly find information to do their job. Most importantly, the vendor is very supportive and responsive with meeting our needs whether it's customization or considering new enhancements to make an already great product even better. Review collected by and hosted on G2.com.

ScreenSteps can be used to house documents but there are limitations Review collected by and hosted on G2.com.