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Screen Recordings by Screendesk Reviews & Product Details

María Gabriela G.
MG
Asistente logística
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about Screen Recordings by Screendesk?

I like that I can record videos from pages without the need to download them and it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

The truth is that this application is very comprehensive and has a surprisingly easy-to-use interface, maybe improve some tutorials for beginners but nothing that I dislike. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

What solves it for me is having to download videos, I simply select and play the video I need and record exactly the necessary amount of time, it is very easy to use and really very convenient, and it is not expensive at all. Review collected by and hosted on G2.com.

Screen Recordings by Screendesk Overview

What is Screen Recordings by Screendesk?

Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed.

Screen Recordings by Screendesk Details
Languages Supported
English
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Product Description

Screendesk empowers customer support team with async and sync video messaging. - Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens. Clear up confusion and resolve complex issues faster using async video messaging. - Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps. - Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions - Collect browser metadata: recordings also come with additional metadata such as operating system, hardware, and browser details. - Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets. - No download or installs: works on any desktop browser. Your customers simply click on the link and start recording. - Easily share video with your team: share feedback and troubleshoot problems across internal teams even faster. You can also connect Screendesk to Slack. - Custom branding: add your logo and customize the recorder’s colors.


Seller Details
Year Founded
2022
HQ Location
Paris, FR
Twitter
@screendeskapp
4 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

Adrien N.
AN
Overview Provided by:

Recent Screen Recordings by Screendesk Reviews

María Gabriela G.
MG
María Gabriela G.Small-Business (50 or fewer emp.)
5.0 out of 5
"The best app to record your screen, or record videos without downloading"
I like that I can record videos from pages without the need to download them and it is very easy to use.
BG
Bittu G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Simple screen utility tool"
Ability to draw freely, place camera anywhere, less delay and easy interface. Also the video quality is very good.
SHRAJAN GUPTA g.
SG
SHRAJAN GUPTA g.Mid-Market (51-1000 emp.)
3.5 out of 5
"Great productivity tool for meetings"
Latency is very less compared to others, quick drag integration of camera and drawing tools. Overall clean interface which I liked the most.
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Screen Recordings by Screendesk Media

Screen Recordings by Screendesk Demo - Request screen recordings from customers
Request screen recordings or send how to videos.
Screen Recordings by Screendesk Demo - Live video calls
Support agents can offer step-by-step instructions and guide the user through the troubleshooting process, ensuring they're doing everything correctly.
Screen Recordings by Screendesk Demo - Share existing videos
Use ready-made videos to quickly answer common questions, boost team efficiency, and help customers solve problems with easy-to-understand videos in your support guides.
Screen Recordings by Screendesk Demo - Embed videos in your help center
Say goodbye to long, boring help articles. Embed videos in your help center to make it easier for customers to help themselves.
Screen Recordings by Screendesk Demo - Trusted by customer support teams from startups to enterprises
Screendesk powers hundres of high-impact support teams. From startups to enterprises and everything in between, our customers use Screendesk to provide better support.
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12 out of 13 Total Reviews for Screen Recordings by Screendesk

4.3 out of 5
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Screen Recordings by Screendesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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G2 reviews are authentic and verified.
SHRAJAN GUPTA g.
SG
CS intern
Computer Software
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Screen Recordings by Screendesk?

Latency is very less compared to others, quick drag integration of camera and drawing tools. Overall clean interface which I liked the most. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

No tutorial given in beginning and no option to only use drawing and not camera. Otherwise, all good. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

We use it to train students by taking class online and use Screen Recorder to demonstrate steps and write on the go. Also we use it to take test of students and assignments because it gives the option to montior and track student's activities. Review collected by and hosted on G2.com.

Dre A.
DA
Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

This is by far the best alternative to use if your mac screen recording feature isn't working like my wasn't! Easyto use interface and files save directly - with no fuss Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

Nothing, it's quite a good screen recording platform. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

The best alternative for myself and my team to use when we're either not using a mac built laptop/pc or when our screen recording function is down. We use this to create screen recordings that we send to clients and use to show tutorials in the onboarding process. Review collected by and hosted on G2.com.

BG
CEO and content marketer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

Ability to draw freely, place camera anywhere, less delay and easy interface. Also the video quality is very good. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

Video saving is slow and in drawing bar, difficult to understand tools. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

Record screen when making education video, showing step by step demo of a product, marking and highlighting texts and voice overing them. Online teaching basically. Review collected by and hosted on G2.com.

JF
IT Systems Administrator
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

I like that it is relatively easy to use. We have used it for employees working remotely. If they had an issue, it was much easier for them to "show" the issue than try to troubleshoot over the phone or make the long drive to go in person. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

Haven't found anything that I really dislike just need to get everyone to board with the service. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

It's allowed us to see "bugs" that employees are experiencing remotely. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

I really enjoy using Screen Recordings by Screendesk because it's super easy to use and very straightforward. It's great for making quick screen recordings, especially for customer support or tutorials. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

One thing that could be better is the editing options. They're pretty limited, so if you want to do more fancy editing, it might not be enough. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

1. Helps to build customer tutorial videos. So I don't have to explain the same thing to customers again and again.

2. Helps to save time. It allows me to create these tutorials effortlessly, which saves me a lot of time. Review collected by and hosted on G2.com.

SY
Remote Support Engineer
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

Video editor- This feature help me to edit on the go. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

GUI- It could be more appealing and user friendly. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

It helps to record presentation, making Knowledge base. Review collected by and hosted on G2.com.

Lorena M.
LM
Content creator and strategist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Screen Recordings by Screendesk?

Knowing exactly what's the issue the customer is facing, with the video is easier and faster to know how to help resolve any situation, avoid misunderstandings and have happier customers Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

There's a learning curve to know where all the features are located but overall nothing i really dislike about it so far, and it was fairly easy to connect with our ticket system. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

Being able to help my customers with their issues and questions in a clear way and without dealing with large video files to download and send over email which was what I was doing before. Review collected by and hosted on G2.com.

DL
Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

I like how it seamlessly integrated with Zendesk system. Now, we are able to indentify and inestigate bugs faster because when user reported those bugs they are able to attach screen records. And using the screen records we are able to quickly reproduce the bugs. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

I think it would be very good if it has the built in video editor. So if the user need to crop or trim the video, they will be able to do it directly in this program. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

We are using it to record screen. User will record screen if they face technical problems and bugs, they will record the video and attached to the support tickets. Review collected by and hosted on G2.com.

Jacqueline C.
JC
Academic Success Advisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Screen Recordings by Screendesk?

This is extremely easy to download and use. It has a helpful variety of free tools and has helped me make my online class much richer for students.

This software does not have the same strange popups you get with ScreencastOMatic. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

The capture time is a little short. Sometimes this works well for me, but for others, I would like around 10 to 15 minutes. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

It is difficult to deliver instructions and information in writing and know that everyone is going to be on the same page. With this software, I can ensure that everything can see what I need them to. Review collected by and hosted on G2.com.

Ahad K.
AK
Software Test Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Screen Recordings by Screendesk?

Along with Recording the screen, this App provides the ability to capture the browser cache along with reading the console Logs as well, which saves additional effort to capture these details manually and sharing with other Teams for Resolutions. Review collected by and hosted on G2.com.

What do you dislike about Screen Recordings by Screendesk?

Multi factor authentication feature is not included in the Plus plan which is offered, along with automatic data deletion which are useful features to be included in the Plus Plan as well. Review collected by and hosted on G2.com.

What problems is Screen Recordings by Screendesk solving and how is that benefiting you?

This single application eliminates the need to integrate multiple plugins with the ability to share live screen, capture console Logs with minimum coding required to integrate in the existing ticketing software. Review collected by and hosted on G2.com.