169 Salesforce Customer Success Reviews
Overall Review Sentiment for Salesforce Customer Success
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As a premier plan member, I love the 1-1 coaching sessions that I have access to. This is super helpful to hone in on areas I need support in. I also love the library of webinars and training classes that they have available. Review collected by and hosted on G2.com.
The only thing that comes to mind as a dislike is the disconnect between the coaches and my account. This disconnect makes sense and I understand it. Not every single coach can be up to speed on my account and know exactly what is happening. The good thing is they do their best to quickly evaluate our account and make a recommendation or share best practice with me. Review collected by and hosted on G2.com.
What I like best is their deep knowledge of the platform and their proactive approach to providing solutions tailored to our specific business needs. Their responsiveness and ability to offer strategic insights have been key in helping us maximize the value of Salesforce. Review collected by and hosted on G2.com.
Sometimes there are delays in response times during peak periods, which can be a bit frustrating when urgent matters arise. However, once engaged, the team is always thorough and helpful. Review collected by and hosted on G2.com.
What I like best about Salesforce Customer Success is the proactive support and personalized guidance we receive. They don’t just wait for issues to arise; they actively help us optimize our platform and prevent potential problems. The strategic advice and best practices they provide enable us to continuously improve our processes, ensuring we get the most out of Salesforce while driving better outcomes for our business. Their responsiveness and deep expertise make a huge difference in keeping our operations running smoothly. Review collected by and hosted on G2.com.
While the team is responsive, there are occasions when it takes longer to address more specific, intricate issues that require a deeper understanding of our unique setup. Additionally, at times, there’s a lot of information to sift through, which can make it hard to pinpoint the most relevant advice or action steps for our needs. Review collected by and hosted on G2.com.
What I love most about Salesforce Customer Success is how they really feel like a partner, not just a support team. They take the time to understand your business and give tailored advice that actually helps you get the most out of the platform. Their resources are fantastic—whether it's tutorials or real-time support, you always feel equipped to solve problems. Plus, knowing I can reach out 24/7 gives peace of mind. The community aspect is also great, where you can connect with others, share ideas, and learn from real-world experiences. Overall, it’s like having a knowledgeable guide by your side! Review collected by and hosted on G2.com.
What I find a bit frustrating about Salesforce Customer Success is that complex issues can take longer to resolve, which can be a bit of a hassle. The premium support options are also pretty pricey, so smaller businesses might struggle with that. There’s also so much information available that it can feel overwhelming at times, especially if you're new to the platform. Lastly, there are occasional communication hiccups between support teams, which can cause delays. These are minor annoyances, but fixing them would make the experience even smoother. Review collected by and hosted on G2.com.
The communications and speed of getting to the resolution. Review collected by and hosted on G2.com.
That I didn't try that avenue before, and wasted many hours unnecessarily. Review collected by and hosted on G2.com.
When you get someone good your issues are solved quickly and easily. Review collected by and hosted on G2.com.
When you get an agent who is struggling to understand what you need it can be a long and tedious process to get the answers you need. Review collected by and hosted on G2.com.
What I like best about Salesforce Customer Success is the proactive approach to ensuring user satisfaction and maximizing the platform's value. Review collected by and hosted on G2.com.
There are a few areas that could be improved. One challenge is the steep learning curve for new users, which can be time consuming to address despite comprehensive training. Review collected by and hosted on G2.com.
Their tailored guidance and training materials are beneficial, ensuring users can efficiently navigate and leverage Salesforce's robust capabilities. Review collected by and hosted on G2.com.
Salesforce can be difficult to learn and navigate due to its comprehensive features. And the pricing for Salesforce and its additional services can be prohibitively expensive for smaller businesses. Review collected by and hosted on G2.com.
Data-Driven Insights: Salesforce provides a 360-degree view of customers by integrating data across various touchpoints. This helps companies understand customer needs better, improve engagement, and offer tailored solutions. Review collected by and hosted on G2.com.
While highly powerful, Salesforce can become expensive, especially when scaling or adding more advanced features and third-party integrations, which can be a concern for businesses with budget constraints. Review collected by and hosted on G2.com.
