Salesforce Spiff Pros and Cons

I'm honestly having a hard time finding anything positive because of the lack of support I've received. It makes the positives not even worth it at this point. Review collected by and hosted on G2.com.

The fact that we receive absolutely ZERO support, especially after being acquired by Salesforce.

This is a direct quote from Nate Geddes who is part of the Spiff Support Team, "Unfortunately our Support team is unavailable for calls and has transitioned to a diagnostic role rather than that of a building role. This ultimately means we direct you towards trainings and resources that will enable you to self-manage Spiff."

I am now required to refer back to outdated trainings on their Spiff University. Its an absolute joke. Review collected by and hosted on G2.com.

I like how Spiff is able to tell me my commission payout in almost real time for my sales role. It is broken our into different sections so I know what commission is associated with what close. It also has a dashboard where I can see where I rank against my teammates that I use a lot. I also like how I can look into future months to see my commission. Review collected by and hosted on G2.com.

I will say it can be a bit confusing to navigate sometimes but that may be due to my training session. I would love another follow up Q&A to ask some lingering questions. Review collected by and hosted on G2.com.

When it works and you don't need support, it is fine.. Review collected by and hosted on G2.com.

Spiff was wonderful UNTIL they were purchased by Salesforce. Since then their customer service has become non-existent! It takes three days to get an email reply to a submitted support ticket. AND there is NO way to TALK to a human. You can only email and wait...wait...wait. And most of the time the replies come after business hours. We were signed up to be a reseller of SPIFF under the previous management. That agreement was torn up with it was bought by Salesforce, I guess that is fine, as I would in no way recommend this company to our clients now!!! Review collected by and hosted on G2.com.

Its ability to deliver real time commission calculations motives the sales team to drive the success! I love it's intuitive UI and seamless integration with systems and also it provides the transparency that motives our sales team. It's reporting and analytics also top notch! Review collected by and hosted on G2.com.

It has complex configuration! Specially if we have to use flows its system sometimes break! Salesforce has limitation in handling large scale dynamic calculations while using spiff program! Review collected by and hosted on G2.com.

in my use salesforce spiff is intuitive once you get used to it, though the extensive features can be overwhelming initially.

implementation requires careful planning and execution.it's complex but manageable with proper resources.

in salesforce provides good customer supoort detailed assistance but in some case in complex issues they takes more time to fixed. i am used daily for managing customer relationships,tracking sales,and generating reports. in salesforce integrates smoothly with other tools. Review collected by and hosted on G2.com.

in my use honestly, the initial setup and configuration are pretty complex. it took us a lot of time and effort to get everything right.i think its expensive, which can be a challenge for smaller businesses or startups. in customer support is good but some case needing their help frequently for complex issues can slow us down. Review collected by and hosted on G2.com.

Spiff makes calculating complex commission plans much easier Review collected by and hosted on G2.com.

Spiff support is difficult to get a hold of, the Salesforce integration is not perfect and often doesn't bring all the data over which causes us to have to re-sync multiple times. Review collected by and hosted on G2.com.

We recently integrated Spiff into our operations, and it has truly been a game changer. From the very beginning, the user-friendly interface made the onboarding process smooth and intuitive for our team. Spiff's solution has streamlined our workflow in ways we never thought possible.

One of the standout features for us has been the automated commission calculations. This has significantly reduced the time we spent on manual entry and has minimized errors across the board, allowing our sales team to focus more on what they do best—selling!

Additionally, the real-time visibility into our performance metrics has empowered our team with actionable insights. We can now track our progress and make data-driven decisions on the fly. The seamless integration with our existing tools has made Spiff an invaluable addition to our tech stack.

Customer support has also been top-notch. Whenever we've had questions or needed assistance, the Spiff team has been quick to respond and incredibly helpful.

Overall, Spiff has exceeded our expectations and has transformed the way we manage our commission and compensation processes. I highly recommend it to any business looking to enhance their workflow and efficiency! Review collected by and hosted on G2.com.

We wish is was free! There isn't really anything that stands out. Review collected by and hosted on G2.com.

It is quick reward for the employees to acheive their targets. It helps to motivate the employees. gift card or bravo points are the best and its very easy to use, easy to implement. Review collected by and hosted on G2.com.

There is nothing to dislike, MY experience is may be sales person get the overwhelmed by too many reward schemes and they become distracted and demotivated if they continously dont get these rewards. Review collected by and hosted on G2.com.

I am able to see a full outlook on my pay based on commissions and waht percent from each month. Helps motivate me in my day to day deals Review collected by and hosted on G2.com.

No AI components based off my pipeline to date to say I could land here Review collected by and hosted on G2.com.

Decent out of the box solution that's already integrated with Salesforce. Helpful if deep customization isn't a requirement. Review collected by and hosted on G2.com.

Not as customized for specific industries like pharmaceuticals. Naturally, more customization is required to align it to functions for my specific industry and different aspects of each franchise. Review collected by and hosted on G2.com.