Salesforce Service Cloud Pros and Cons

I implemted service for aig, axa and allianz using our partners. Its amazing platform Review collected by and hosted on G2.com.

None for growh. But if they can share product roadmap auto intergrated would be great Review collected by and hosted on G2.com.

Streamline multiple applications using integration Review collected by and hosted on G2.com.

Still observing our processes to determine if any issues arise as we are migrating to Azure Review collected by and hosted on G2.com.

The best tool so far I've seen to manage the customer support from all dimensions Review collected by and hosted on G2.com.

The price is a bit too high for smb segment Review collected by and hosted on G2.com.

It is helping my customer service team to response the cases from customer faster Review collected by and hosted on G2.com.

The implementation took a long time. Longer than we expected Review collected by and hosted on G2.com.

ease of use, simple to modify, customer service has been fantastic Review collected by and hosted on G2.com.

there are almost to many modification posibilites Review collected by and hosted on G2.com.

My favorite cloud. It have almost everything Review collected by and hosted on G2.com.

Omichanel sucks when we have bigger customization. Case don't have Name field Review collected by and hosted on G2.com.

The contact center will be unified and there will be one channel. Review collected by and hosted on G2.com.

Licenses may be required for each channel and are expensive. Review collected by and hosted on G2.com.

Service cloud puts all the necessary tools in your agents hands Review collected by and hosted on G2.com.

There is nothing to dislike about service cloud. Review collected by and hosted on G2.com.

When a deal is closed, I don't have to send an email to the implementation team about service delivery Review collected by and hosted on G2.com.

When sales reps don't enter enough info. Review collected by and hosted on G2.com.

It offers a self-driven case management system, streamlining customer success and ensuring top-tier service. Review collected by and hosted on G2.com.

Cost can be a majot factor to implement service cloud. Review collected by and hosted on G2.com.