Salesforce Partner Relationship Management (PRM) Pros and Cons

What I like best about Salesforce Partner Relationship Management (PRM) is its seamless integration with the broader Salesforce ecosystem, which provides a 360-degree view of partners and customers in one platform. The system’s user-friendly interface allows easy management of partner relationships, from onboarding to sales enablement and performance tracking. Additionally, the customizable dashboards and reports make it simple to measure key performance metrics in real time.

The most helpful aspect of Salesforce PRM is its automation features. It streamlines lead distribution, deal registration, and partner communication, which improves efficiency and reduces manual errors. The platform also empowers partners with self-service tools, so they can access resources, collaborate on deals, and close sales faster.

The upsides of using Salesforce PRM include enhanced visibility into partner performance, improved partner collaboration, and the ability to scale partner programs efficiently. Its flexibility allows companies to tailor the platform to their specific business needs, ensuring smooth alignment with both internal teams and external partners.

Overall, Salesforce PRM offers a comprehensive solution for managing partner relationships, driving growth, and optimizing partner engagement across various industries. Review collected by and hosted on G2.com.

What I dislike is that the initial setup and customization can be complex and require significant time and resources. The learning curve can also be steep for new users or organizations that lack Salesforce expertise. Additionally, while the platform is highly customizable, some advanced configurations may require external development support, which could increase costs. Review collected by and hosted on G2.com.

The last time at Dreamforce in 2023, I learnt about Salesforce PRM has to offer with experience cloud. One year later, we are now at the launch of a new modern partner portal. What I love about the new portal is how everything is low code and low maintenance. Review collected by and hosted on G2.com.

The CMS feature could be improved. At the moment, we are limited in how content can be configured for partners with several limitations around formatting and templates for content authors. Review collected by and hosted on G2.com.

Salesforce Partner Relationship Management (PRM) offers several key advantages. Its integration with the broader Salesforce ecosystem allows for seamless data sharing and collaboration. The customizable partner portals enhance user experience and engagement, while robust analytics and reporting tools help organizations track partner performance effectively. Review collected by and hosted on G2.com.

Some drawbacks of Salesforce Partner Relationship Management (PRM) include its complexity, which can make initial setup and customization challenging for users. The learning curve for new users can be steep, especially if they aren't familiar with Salesforce. Review collected by and hosted on G2.com.

Salesforce Partnership opens doors for your business and can rapidly expand your revenue. The channel can be a black box sometimes and PRM brings visibility to accelerate the power of the partnership. Review collected by and hosted on G2.com.

As a user, I can only imagine it is not an OOB implementation, as I've seen great and terrible versions, and when it is bad, it would've been better to now have it at all. Review collected by and hosted on G2.com.

PRM is still new and continuously evolving as we work on it. For me, I had a pretty good onboarding and will recommend it to any partner struggling to register their apps and consultancy. i love how easy is to log cases and the good amount of customer support. Review collected by and hosted on G2.com.

I believe it can have better navigation and clarity on topics Review collected by and hosted on G2.com.

Salesforce Partner Relationship Management (PRM) has a lot of great features. It provides tools for managing leads, marketing development funds, and performance metrics. Which ultimately leads to better communication Review collected by and hosted on G2.com.

Takes a while to set up and the cost is a little high for a small business Review collected by and hosted on G2.com.

What I love most about Salesforce Partner Relationship Management (PRM) is its easy use and integration with other Salesforce tools. It’s designed in a way that partners can quickly get up to speed, manage leads, and close deals without a lot of hassle. Setting it up is straightforward, and the support team is always there if you need help along the way. Salesforce regularly rolls out new features that keep everything fresh and relevant. Plus, the wide range of features makes it simple to work together with partners and grow your business efficiently. Review collected by and hosted on G2.com.

for now, there's nothing I dislike about it. Review collected by and hosted on G2.com.

Using PRM to connect external partners, vendors, and supporting teams to my companies internal GTM team has been tremendous in collecting more data about how our customers are being supported in our ecosystem. Great to see positive engagement and increase in deal reg and customer impacting data like service projects. Review collected by and hosted on G2.com.

Would like to see more innovation in the experience that makes it easier to have partners manage their incentive flows and manage their user administration easier Review collected by and hosted on G2.com.

The end to end experience for the partner eliminating human touch points to speed up onboarding and selling. Review collected by and hosted on G2.com.

Would like to see recruitment part of the experience to keep it all in one place and how can you help really recruit the right partners. Review collected by and hosted on G2.com.

We are just beginning our implementation of SFDC PRM, this will be a huge improvement for our partner ecosystem vs current state Review collected by and hosted on G2.com.

I have not found anything to dislike yet, I do think one we are at a more mature state there may be advanced functionality missing Review collected by and hosted on G2.com.